Just Clear® - Kingston Opiniones 

240
•
TrustScore: 5 sobre 5

4,9

Yard 2, Cocks Crescent, KT3 4TA Kingston upon Thames, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Leanna was really quick to answer and managed to arrange the service next day. The guys turned and worked really quickly and were so polite - good experience.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Company dismantled and cleared 2x 6x8ft sheds, plus a few contents. Great experience with quoting; all queries answered quickly and in a friendly way. Price seemed fair. Valued their ethical / resp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Within 5 minutes of contacting Just Clear, Brendan replied and we arranged clearance for two days later Frank and his team arrived punctually and 40 minutes later, the job was done. They we... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The team (Suhaib and George) arrived on time, quickly and efficiently organised and prioritised the exit of all pieces/bags/furniture etc. Solved the puzzle of deconstructing the large sofa, patience... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Servicio de limpieza de casas
  2. también en la categoría
  3. Concesionario Salvage
  4. Servicio de basuras
  5. Servicio de recolección de residuos
  6. Servicio de tratamiento de desechos
  7. Vendedor de objetos de segunda mano

Escrito por la empresa

Just Clear leads the House Clearance sector in the UK, driven by our commitment to sustainability and exceptional customer service. With an extensive network of branches nationwide, we stand as the largest and most trusted clearance specialist in the country. Our comprehensive services encompass sustainable Property Clearance, House Clearance, Office Clearance, Recycling & Reuse management, Hoarding Clearance, Garden Clearance, Probate Clearance, Site Clearance, Valuations, Skip Bag service, Void property clearance, Bulky waste removal, Fly tip clearance, Junk Removal Service, Cleanout, Hoarding Assistance, Hoarder or Hoarding Help, Recycling Services, and Eco-Friendly Junk Disposal. By partnering with local franchise owners backed by our national infrastructure, we offer clients nationwide coverage coupled with personalized service. Our regional branches boast intimate knowledge of their areas while benefiting from the support of our central resources across finance, HR, QHSE, assets and fleet, marketing, and national operations management. This ensures a seamless experience, combining local expertise with scalable solutions for one-off local contracts and national accounts. Social responsibility lies at the heart of our operations, as we strive to create employment opportunities and support local communities in every region we serve. With a track record of award-winning excellence, including accolades such as the National Recycling Award, Probate Industry Awards, Wills and Probate Awards, and Business Green Leaders Award, we maintain ISO14001, ISO 45001, CHAS, and ISO 9001 accreditations. These certifications underscore our unwavering commitment to environmental sustainability, health and safety, and quality management across all facets of our operations.


Información de contacto

  • Yard 2, Cocks Crescent, KT3 4TA, Kingston upon Thames, Reino Unido

  • 03453198000

4,9

Excelente

TrustScore: 5 sobre 5

240 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(240)

308 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I had an urgent Health and Safety…

I had an urgent Health and Safety problem and when I explained this to Just Clear they were with me within the hour. The disposal guys were both efficient and polite and I couldn't be happier with the outcome. I would recommend Just Clear Kingston 100%

13 de mayo de 2024
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Respuesta de Just Clear® - Kingston

Thank you so much for this feedback and we really appreciate you taking the time to write this. Happy to help you out when needed.

Valorada con 5 estrellas sobre 5

Outstanding!

From the first point of contact through to the very end, their level of service was superb! What you see is what you get, which is an outstanding service.
Kate (from the Kingston office) guided me through the processes and remained patient throughout. On the day, Will and Danny were a breath of fresh air, polite, professional with a calming and patient presence. They made the impossible feel possible. The type of clearance (death of a relative) required tact, patience, and understanding, both Will and Danny provided just what I needed. I would like to thank Kate, Danny, and Will for making it okay to let go plus it was refreshing to engage with a professional business, who are authentically honest, trustworthy, and kind. Highly recommend Just Clear

17 de abril de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much for your kind words! We're thrilled to hear that you had an outstanding experience with Just Clear from start to finish. Kate, Will, and Danny are indeed exceptional members of our team, and we're delighted that they were able to provide you with the support and understanding you needed during a challenging time. Your recommendation means the world to us, and we're grateful for the opportunity to assist you. If you ever require our services again in the future, please don't hesitate to reach out. Thank you for choosing Just Clear!

Valorada con 5 estrellas sobre 5

OUTSTANDING SERVICE

Absolutely outstanding service from start to finish and would certainly not hesitate to use Just Clear again or recommend to family and friends.
My initial contact was with Kate, who is so lovely and has excellent customer service skills. Gary and George were so professional, poilte and so carefull in my home when removing items. Both were smart in appearance, so polite and worked non stop and have done an excellent job - Thank you so much!
HIGHLY RECOMMEND THIS COMPANY.

22 de abril de 2024
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Respuesta de Just Clear® - Kingston


Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service outstanding from start to finish. It's our goal to provide top-notch customer service, and we're delighted to know that Kate, Gary, and George exceeded your expectations.

We truly appreciate your recommendation and your kind words about our team's professionalism, politeness, and carefulness during the removal process. It was our pleasure to assist you with your needs, and we're grateful for the opportunity to serve you.

If you ever require our services again or if you have any friends or family in need of clearance assistance, please don't hesitate to reach out. We're always here to help!

Valorada con 5 estrellas sobre 5

Friendly and professional

The team turned up really promptly and they cleared our items really quickly and quietly with minimum fuss
They were friendly and professional
Thank uoub

22 de abril de 2024
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Respuesta de Just Clear® - Kingston

Thank you for your kind review! We're thrilled to hear that our team provided you with friendly and professional service during your clearance. Promptness, efficiency, and professionalism are values we hold dear at Just Clear, and it's fantastic to know that we met your expectations.

We aim to make the process as smooth and hassle-free as possible for our customers, and we're pleased to hear that your experience reflected that. If you ever require our services again in the future, please don't hesitate to reach out. We're here to help!

Valorada con 5 estrellas sobre 5

Great service

Great service. Worked quickly, effectively and in a tidy manner to clear a very awkward old large compost heap which had become a dumping ground. All done at a reasonable price. I'd certainly use again.

4 de abril de 2024
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

Thank you for your kind words! We're delighted to hear that you were pleased with our service. Clearing away an old compost heap can be quite a task, but we're glad we could handle it efficiently and leave the area tidy. We appreciate your feedback and look forward to assisting you again in the future if needed.

Valorada con 5 estrellas sobre 5

Very professional company

Very professional company. The item was placed just where I wanted it. No hassle and extremely polite. Thank you Jack and Leo. Kate in the office was also extremely helpful on locating the piece of furniture I was after, looking for it in their huge warehouse.

8 de abril de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much for this feedback Julie. We really appreciate it.

Valorada con 5 estrellas sobre 5

Will recommend to friends

Danny and Rafael were super professional and thorough. Plenty of heavy stuff was shifted relatively quickly, including the disassembly of a large old trampoline. Everything was taken away carefully and without fuss, including some extra items that inevitably I’d forgotten about until they arrived.
Highly recommended.

2 de abril de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Danny and Rafael provided you with professional and thorough service. We take great pride in ensuring that our team delivers top-notch service to our customers, and it's always rewarding to receive such positive feedback.

We're glad to hear that they were able to handle heavy items efficiently, including disassembling the large old trampoline. Our goal is to make the moving process as smooth and stress-free as possible for our customers, so it's fantastic to hear that everything was taken away carefully and without any hassle.

We understand that moving can be a hectic time, and we're happy that Danny and Rafael were able to assist with any extra items you may have forgotten about until the last minute.

Thank you for recommending our services! If you ever need assistance in the future or have any questions, please don't hesitate to reach out.

Warm regards, The JC team.

Valorada con 5 estrellas sobre 5

House Clearance Addlestone

The three lads that came to do the house clearance were amazing. Very professional would highly recommend this company for house clearance very professional.

28 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much for taking the time to share your experience with us! 🌟 We're thrilled to hear that you were satisfied with our service in Addlestone. Our team works hard to ensure that every client receives top-notch service and we're delighted that we could meet your expectations. If you ever need assistance again in the future, don't hesitate to reach out. We're here to help! #JustClear #CustomerSatisfaction #Addlestone #TrustpilotReview 🚚💼🌟

Valorada con 5 estrellas sobre 5

Efficient, responsive service with charity donations and recycling where possible

I wanted a company that would ensure that nothing went into landfill and wherever possible items would be donated to charity. The team from Just Clear were totally professional and thoughtful, very important as being responsible for a clearance can be quite emotional. They worked incredibly quickly, so the only thing I would add is to check through everything carefully to make sure you haven't let go of something that matters to you! A really nice couple of guys who couldn't have been more efficient, supported by an excellent team at head office.

27 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much Teresa, really appreciate this feedback on easter week! Hope you have a lovely easter and thank you for using our service.

Valorada con 5 estrellas sobre 5

Just Clear are always so incredibly…

Just Clear are always so incredibly efficient, helpful, quick to respond and do a fantastic job. I can recommend them highly. Special mention to Brendon for his help on my most recent clearance needs.

26 de marzo de 2024
Opinión espontánea
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

So glad to hear this and thank you very much for taking the time to rate us.

Valorada con 5 estrellas sobre 5

Huge job, no complaints

The guys were faced with a huge job in clearing my garden and sheds but did an amazing job. After a very long day of hard work it was all completely clear and tidy. Many thanks.

22 de marzo de 2024
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

Thank you so much for taking the time to rate us here, we really appreciate this. So glad all went well too.

Valorada con 5 estrellas sobre 5

Booked last minute (and over the…

Booked last minute (and over the weekend) and they made it work, guys got everything cleared very quickly, all good.

24 de marzo de 2024
Opinión espontánea
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

Super happy to help you out Adam, hope you got to enjoy the weekend afterwards!

Valorada con 1 estrellas sobre 5

Clearance Cowboys!!!

I went ahead with Just Clear on a recommendation from an estate agent. They were expensive compared to all the other quotes I’d obtained but I thought it looked professional and they presented an eco-friendly image. The team of two arrived and was very polite and professional, I had a garage to be cleared as I was moving home. Whilst 70% of the job was done I overheard the driver on the phone to the boss being told that the van (diesel by the way- not sure how this is eco-friendly!) had to be returned back immediately. The driver was apologetic but he had no choice but to leave me hanging. Although he left a member of staff to help, I was left having to hire another van to step in on short notice to clean up the mess Just Clear had put me in. On top of that they kept pushing me to pay. I phoned the company and left a message to discuss payment and the job but no one got back to me. I was then emailed to pay an extra amount (£72 more than what was originally agreed), I made the bank transfer and hope never to deal with this company again. Absolute scam artists. Avoid like the plague!!

11 de marzo de 2024
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

Dear reviewer

We regret to inform you that our records indicate no prior communication from our end regarding a quotation or booking for clearance services. It has come to our attention that you directly approached a now former employee who, without authorisation, used one of our trucks while withholding your contact information. We would like to emphasise that all our vehicles are equipped with tracking systems, which promptly led to the retrieval of the vehicle in question. (The vehicle in use was a EURO 6 ULEZ complaint van).

Unfortunately, due to the absence of your contact details in our system, we were unable to reach out to you and provide an explanation of the situation. Moreover, we were unable to extend our offer to assist in clearing the remaining items from your garage. We sincerely apologise for any inconvenience caused by this unfortunate series of events.

Should you wish to discuss this matter further or require any additional clarification, please do not hesitate to contact our office. We would be more than willing to address your concerns and, as a gesture of goodwill, offer you a commercial resolution.

Thank you for your understanding.

Yours sincerely,
Just Clear

Valorada con 5 estrellas sobre 5

Great place to shop

Great place to shop, very reasonably priced and great customer service

20 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you Nicola, we aim to help out the local community as best we can.

Valorada con 5 estrellas sobre 5

Truly lovely CEO and the staff are so…

Truly lovely CEO and the staff are so friendly and kind. They helped furnish my flat for me from the Reuse warehouse. Sustability at its best. Wow.

20 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much Joe, we are happy to help.

Valorada con 5 estrellas sobre 5

The 2 young guys were very efficient…

The 2 young guys were very efficient and very polite. They arrived on time and cleared the items in record time. I would use this company again and recommend it to others.

18 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you Sophie, very much appreciated.

Valorada con 5 estrellas sobre 5

Colin in Kingston gave us the 5 star…

Colin in Kingston gave us the 5 star treatment. Not sure how he coped with us two rummaging through his warehouse!! Thanks Colin we’ll be back - Vanessa and Kate

14 de marzo de 2024
Opinión espontánea
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Respuesta de Just Clear® - Kingston

Thank you so much for this feedback.

Valorada con 5 estrellas sobre 5

Just excellent first the first phone call to the…

From first the first phone call to the actual clearance , absolutely outstanding service . The team that cleared our house were fantastic! Super fast , efficient, polite and professional…… I can’t stress this enough!! I moan about everything because of incompetence that I come across (daily)!
So wonderful to find a team that are simply just excellent…not just clear ( sorry) … just so pleased how the removal went !

15 de marzo de 2024
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Respuesta de Just Clear® - Kingston

Thank you so much, we appreciate your feedback, and are happy to help.

Valorada con 5 estrellas sobre 5

Professional, problem solvers.

Very pleased I got in touch with this company - the stuff that needed shifting was a real headache but they managed the whole clearance in a professional and energetic way. Good problem solvers - will definitely use them again.

8 de marzo de 2024
Opinión espontánea
Logotipo de Just Clear® - Kingston

Respuesta de Just Clear® - Kingston

Thank you so much

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