Juuli Opiniones 

Juuli just restricted my account on july 26 for some T&C violation. I understand platforms need to do reviews but what followed is completly unacceptable. A support agent named Thomas locked my whole dashboard. I cant even see my card balance anymore, my funds have basically just disappeared from my screen with zero explanation. I followed up on aug 3rd and aug 23rd asking for a simple update or a way to get my remaining money out.

Juuli has completly ghosted me. they are holding my money hostage and ignoring every single email. locking someone out of their own dashboard and silently removing access to their funds without saying a word is terrible business practice. Unfreeze my account or unlock my funds. ill update this review if management actually bothers to respond.

Juuli ile uzun süredir çalışıyoruz ve süreç boyunca aldığımız hizmetten oldukça memnunuz. Özellikle hızlı geri dönüşleri, çözüm odaklı yaklaşımları ve ihtiyaç duyduğumuz her anda yanımızda olmaları bizim için çok değerli. Güvenilir ve hızlı bir çözüm ortağı arayan herkese gönül rahatlığıyla tavsiye ederiz.

I am extremely disappointed with my experience with Juuli.

A payment of €100,000 was received into my account, but shortly afterwards my account was restricted and the funds became inaccessible. Since then, I have fully cooperated with every compliance request and submitted all the documents and information requested from me.

Despite providing the requested documentation approximately two weeks ago, I received another request through a Stripe Compliance link asking for further information, without a clear explanation of what is actually missing or why the documents already provided were not sufficient.

The most frustrating part is that I feel I am being passed back and forth between Juuli and Stripe, while I still do not have a clear answer regarding the status of my account, the exact reason for the continued restriction, or a concrete timeline for resolution.

I understand and respect the importance of compliance and regulatory checks. However, when a customer has €100,000 of legitimately received business funds affected, clear communication and transparency are essential.

So far, the lack of clarity and the repeated requests for information I have already provided have caused significant frustration and serious difficulties for my business operations and contractual obligations.

I hope this review encourages Juuli to improve its communication and provide customers with clearer information, realistic timelines, and better support when accounts and significant amounts of money are placed under review.

At this moment, I cannot recommend the service based on my experience.

I will be happy to update this review if Juuli provides a clear and satisfactory resolution.

I’ve been using Juuli regularly for almost two years now, and I’ve been genuinely very happy with the experience. The platform is easy to use, reliable, and the whole process has always been smooth and professional.
What I appreciate most is the consistency of the service and how easy it is to work with the platform on an ongoing basis. I’ve had a great experience so far and would definitely recommend Juuli.

Its like third time my transfer that I sent like 10 time to same my account from juuli it's now 3 days my transfer is in review and nobody is responding in my mail, what is the problem just answer me, very bad costumer service

I am a freelancer who lives in Italy and give consultancy for Sustainable tourism. I heard Juuli from one of my friends, she uses Juuli for invoicing and I had to chance to try in this week.
I absolutely loved it! The verification process was long at the beginning and I’ve emailed them. The response was quick and helpful, I had issue with matching my personal and business address, they solved the problem quickly. Highly recommended

Şirketimdeki ödeme süreçlerini yakın zamanda buraya taşıdım, özellikle küçük işletmeler için harika bir uygulama

Had a complex issue regarding a locked balance and internal transfers. Support agent Irem handled my case and was absolutely fantastic. Not only resolved the technical issue and unlocked my funds, but also followed through with a goodwill credit for the inconvenience. It is rare to see this kind of dedicated support in fintech. Highly recommend!"

Aujourd’hui, cela fait **exactement un mois** que mon compte est restreint et que mon solde de **5 701 €** est bloqué\.
Malgré mes nombreux e\-mails et relances, je n’ai reçu aucune réponse concrète concernant la restitution de mes fonds\. Trouvez\-vous réellement normal de retenir les fonds d’un client pendant aussi longtemps tout en restant sans réponse à ses demandes ?
Je ne demande désormais qu’une seule chose : **récupérer mon solde sur un compte bancaire à mon nom**\. Je suis disposé à vous transmettre immédiatement mon RIB . Une fois mes fonds restitués, vous pourrez procéder à la clôture définitive de mon compte\.
Je tiens également à vous dire que cette situation est extrêmement décevante\. De nombreux utilisateurs se plaignent également du manque de vous difficultés rencontrées avec votre service\. Ce type de situation nuit forcément à **la réputation et à la confiance accordée à votre établissement**\. Je vous juste récupérez mon solde c’est tout ce que je demande à cause de vous j’ai perdu mon oncle

Unfortunately, your response does not address my main concern.

I am not disputing here whether Juuli is a bank or not. The issue is where my money currently is and why it has still not been returned to me after such a long period of time.

It has now been more than one month since my funds were no longer held by Stripe. I contacted Stripe directly about this, and Stripe confirmed to me that the funds were no longer with them. Juuli itself also confirmed this to me.

After that, Juuli asked me to provide my bank details so that my funds could be transferred to me. I provided the requested information. Yet, to this day, I have still received no transfer.

Your response refers to a possible “delayed review” or “document review”, but this does not address my actual situation. I simply want clear answers to the following questions:

* Where are my funds currently held?
* Why has the transfer to return my money still not been made?
* Why has the 14-business-day timeframe that was communicated to me been exceeded by such a significant amount of time?
* And most importantly, on what exact date will my money actually be credited to my bank account?

It is easy to refer to your Terms of Service and to Stripe’s regulatory status. However, that does not answer the concrete issue raised in my review.

Fourteen business days have now turned into more than a month.

I am therefore asking for a specific explanation regarding my case, rather than a general explanation of how Juuli operates.

I have the communications with both Stripe and Juuli available to document the statements mentioned above.

It is probably a SCAM:
- got many emails urging me to sign-up (they send unsolicited emails = spam), got at least 5x of them
- in all of their emails their bottom links like the "Help Desk" link are dead
- if you login into their Dashboard you will see a "Support" link on the left bottom menu: that link is dead too
- on their website their "Privacy Policy" and "Terms of Use" are dead links (that's a bit too much no?)
- ran by Turkish citizens using two companies: one in Estonia called "JUULI OÜ" #16579396 (it did not submit its 2025 annual report as of today - 2 months late with NO Estonian contact person!), and the other in the UK called "JUULI FS LTD" #15371203 (their last submitted accounts show losses)
- finally they do not have an Electronic Money Institution (EMI) license, they constantly use the Stripe.com's license/reference, as if they are somehow related to them...

This is going to be another disaster, worse than INTERGIRO in Sweden.

Évite se compte parce que le compte il vont bloqué avec les sous et il vont pas rembourser les sous

My account has been restricted for two weeks.

I’ve sent several emails. No one is responding.

If customer service doesn’t respond, how can I get my balance back?

I don’t like to call people thieves, but that’s exactly what this looks like.

Why hold onto your customers’ funds and ignore them?

This tarnishes your reputation. Everyone is complaining, but you don’t care.

Fermeture de compte pour activité inhabituelle alors que je ne reçois que de l'argent de mon entreprise sur le compte. Je reçois que mon salaire sur le compte et plus tard je le transfert sur un autre compte bancaire. Le jeudi passé mon compte a été fermé alors que j'attendais le remboursement d'un montant de 950eur que j'ai effectué vers un compte fermé. J'écris au support sans réponse et vraiment si je ne reçois pas de réponse concernant mon remboursement car cela ne dure que 3jours je vais porter plainte a la police et comme je suis un journaliste bien réputé ici en Allemagne vous aurez de mauvaises publicités et une enquête vous sera transmis

It's been almost a month since Juuli blocked my outgoing transfer option after I received €1,300. They claim my account is under review, but when I contact them, I get no response that clarifies the situation or explains what's going on.

I don't find them reliable; in fact, I'd even say they should be treated with caution.

very slow answer but 5.i put onli interface

Avoid this scam, I maked account 8 days ago, I maked sumsub verification, untill today 23.06 I did not received any iban or any kind of service

Bonjour vous avez bloqué mon compte cela fais maintenant un mois j'attends qu'on me rembourse mais rien je veux mon argent sinon je vais porter plainte contre vous pour escroquerie
rembourse mon argent

Amazing service, 5 star support (Kudos to Thomas), they have multiple great options and are trusted.

This is an honest, unbiased, and detailed review.
There were a few teething problems at first. The invoices were generated incorrectly. However, since the new update, everything seems to be working great. At first, I thought there might be issues with KYC because I’m a German citizen but live in Northern Cyprus (a non-recognized country). The credit card was sent to a German address, so Germany is now listed as the tax jurisdiction in my account.
But so far, no tax ID number has been requested. As long as I’m staying within the law, I don’t care what’s on file for the account, because I’ve pointed out several times that I don’t live in Europe, but the credit card is linked to a German.
Support responds quickly to emails (which was a bit of a challenge at first, because whenever I replied to an email, I never got a response, so I had to keep using the chat in the dashboard. But now support works great)
The credit card supports 3D Secure, and I haven’t had any problems using it anywhere so far. The foreign exchange fees are also very reasonable (no hidden fees of €5, etc., per transaction). Only a small percentage of the current exchange rate is charged. For €100, it was a maximum of 50 cents.

I look forward to a long-term partnership.
P.S.: I can’t confirm the negative comments regarding KYC. I was probably one of the first customers at Juuli.io, and the KYC process may have changed since then. I think it’s fine that a KYC process is necessary, as long as there are no restrictions based on living in a country that isn’t accepted by many EU countries or is supposedly considered high-risk due to money laundering.
Northern Cyprus isn't exactly welcome in the EU either. Still, that doesn't mean everyone there is a criminal and/or involved in money laundering.
But I can also easily imagine that services like Juuli are often used for money laundering, or that criminals think they can simply use it to launder their money.