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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Care free and confident year-round hair! Before Juvabun the most stressful part of my day was how to keep my fine thin hair professionally presentable. Now, color matched perfectly, I no longer fret... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

No complaints whatsoever! I found the perfect color for me and ordered a JuvaBun Messy Bun and also a clip wavy ponytail and I love them both. Such nice quality and it DOES look like its my own hair--... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de productos capilares
  2. Proveedor de extensiones de cabello

Escrito por la empresa

At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

321 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,4

Todas las opiniones

(321)

29 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Juvabun and NO RENEE!!

As I stated previously, there is no customer service complaint email, so I emailed Renee through the email I found on line, ATT: RENEE and guess what?
STILL no response. STILL no refund.
POOR POOR SERVICE.
My credit card company will be handling it from here. I sent them all the proof that I sent to Juvabun so I will get my money back one way or another.
This could have all been avoided if the right hand knew what the left hand was doing!!

23 de enero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

We apologize for the inconvenience that you have experienced with our customer service. We understand that you have contacted us regarding a product that you are unsatisfied with and are disappointed to hear that you have not received a response from our team.

Please know that we take customer service very seriously and we are committed to resolving any issue that you may have in a timely and efficient manner. We are reviewing our internal processes to ensure that this does not happen in the future.

We appreciate your patience and understanding in this matter. We do hope that you will give us another opportunity to provide you with the exceptional service that you deserve.

Valorada con 1 estrellas sobre 5

AWFUL return experience.

Return experience with this company is AWFUL. I couldn’t figure out how to leave a review on their website so I am here. I first emailed customer service about returning my item on January 24th. I then shipped it back and tracking showed it was delivered to the address they gave me on the 31st. It is now February 20th and I have not received my refund. I have emailed multiple times for updates and keep getting the “we are waiting for confirmation from the warehouse” message. I do not recommend purchasing from this company unless you’re 100% sure you won’t be needing a refund.

20 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

We sincerely apologize for the inconvenience and frustration you have experienced with our return process. We understand how important it is to receive timely refunds, and we are working diligently to process your request as quickly as possible.

We value your feedback, and we will use it to improve our processes and prevent similar occurrences in the future. We appreciate your patience and understanding during this process, and we remain committed to providing excellent customer service.

Valorada con 5 estrellas sobre 5

Love my new Juvabun

Love my new Juvabun. Colors match my highlights perfectly. Stays on nice and tight so no worries about falling off.

17 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Thank you for your positive feedback on your Juvabun! We are glad to hear that you are enjoying the product and that it is matching your hair highlights perfectly. If you have any questions or concerns in the future, please do not hesitate to reach out to our customer service team for assistance. Thank you for choosing Juvabun!

Valorada con 5 estrellas sobre 5

That Juva Bun....is the "Real-Deal!"....It's Real Quality Manufactured....other knock-offs out there....fall apart!!!....ladies....you know the old saying!!!....."You Get What You Pay For!!" Lol....."

The Minute I took my small Juva Bun....out of the package.....it's flexibility and real hair texture was so nice to the touch!!!...I couldn't wait to put it on!!! ...and Yes!!.....I was completely hooked!!!!....ladies!!!....don't get the....."Cheap Knock-offs!!".....Juva-Bun will last longer with care....Love It!!!💜

8 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Thank you for sharing your positive experience with the JuvaBun! We are glad to hear that you appreciate the quality of our product. As a customer service, we are committed to providing our customers with the best experience possible, and we are always here to answer any questions or concerns you may have. Thank you for choosing JuvaBun!

Valorada con 1 estrellas sobre 5

My experience was horrible

My experience was horrible. I ordered a Clip Claw I saw the picture$34.00. No problem, I liked what I saw in the picture. I made my order at the beginning of the year and after 2 weeks,when I saw nothing came, I called at the number that is on the website. Long story,short, they lied to me for a month. I called them 3 times and I send 5 emails. The answer was, we notified the Wearhouse and they will take care. Finaly, yesterday I received a horrible, short piece of hair which is not at all the same as in the pictures. Is like the ones that you see on other websites with $5.00. I took 3 pictures, and send them to their email. Very quick the answer came: WHY are you upset, you received your order. Do not order anything from them, they are taking your money for nothing. IT IS A BIG SCAM.

17 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Hi Gabriella, I am sorry for all the trouble. I want to help out. Could you please send me an email and use a subject ATTN: RENEE so that I can personally look into this for you?

Valorada con 5 estrellas sobre 5

I love my messy bun

I love my messy bun! I actually have a few. I’ve been using them for a couple years now. The beach blonde matches my hair perfectly. It’s great for days I’m in a rush or just don’t feel like fooling with my hair. I also take it on my beach trips and vacations. I always get compliments. No one knows it isn’t my hair unless I tell them!

18 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Thank you so much for your amazing review! 💜 We're honored to have been part of your routine for the past couple of years. It's wonderful to hear that our Beach Blonde shade is such a perfect match and that your JuvaBun has become your go-to for busy days, beach trips, and vacations. The best compliment is hearing that no one can tell it's not your real hair! Thank you for your continued support and for sharing your experience with us. ✨😊

Valorada con 2 estrellas sobre 5

The hair is a good length but the…

The hair is a good length but the quality of the hair is like straw. No shine. Very dull. I won't wear it as it looks like straw.

2 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

I am sorry to hear that you are not satisfied with the quality of the hair you received. We take pride in ensuring our products meet our customer's standards, and it seems we have fallen short in your case. Please contact our customer service team, and we can arrange for a return or exchange of the product. Thank you for bringing this to our attention, and we will make sure to improve the quality of our products moving forward.

Valorada con 4 estrellas sobre 5

Update from 1 star to 4!!!!

My original review was that the juvabuns were good quality but did not work for me. I then got feedback on different ways to remedy this but those didnt work for me either. The customer service department did reach out to me to help and I was impressed by the interaction and wanting to assist. I was able to get a refund and because of this will possibly try one of their claw clip versions instead. Bravo to them for their help!!!

14 de febrero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Hi there. I am from Juvabun and I am reaching out to know how I can be of help to you. I want to look into this personally, could you please send us an email with the subject ATTN: RENEE? Would love to hear from you. Thank you.

Valorada con 1 estrellas sobre 5

If I could give it no stars I would

If I could give it no stars I would. Worst customer service. I've been waiting for 3 weeks for my refund on a return. Only get excuses...... beginning to wonder if this is a legit business. Don't order from them, there are plenty of other sights that sell these products.

18 de enero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

We apologize for the inconvenience you have experienced with our customer service. We understand your frustration with the delay in receiving your refund and we assure you that this is not reflective of our usual standards. We are working to resolve this as quickly as possible and appreciate your patience.

Please be assured that we are a legitimate business and take our customer service seriously. We would like to make things right for you and would appreciate the opportunity to address your concerns directly. Kindly send us an email at [insert email address] with your order number and we will investigate the matter further.

Thank you for bringing this to our attention and we hope to have the opportunity to earn your trust and business again in the future.

Valorada con 5 estrellas sobre 5

Beautiful and so easy

I bought the small messy bun and couldn’t be happier. It’s an exact match to my natural hair and is very easy to use. It makes me feel beautiful and has given me a lot of confidence!

4 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

So easy to use and the color match was…

So easy to use and the color match was perfect. I can use it to dress up or to just hang out. So happy I ordered these. (Small buns, light blonde)

12 de enero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

Thank you so much for your wonderful review! 💜 We're so happy to hear that the Light Blonde shade was a perfect match and that you're loving how easy the small bun is to use. Whether you're dressing up or keeping it casual, it's great to know your JuvaBun fits every occasion. Thank you for choosing JuvaBun—we truly appreciate your support! ✨😊

Valorada con 1 estrellas sobre 5

Messy bun …

I own about 6 messy buns probably alittle more. Except for the fact after wearing the bun numerous times the hair gets wrapped around the band and it's difficult getting the hair off even so I loved the product. But my last 2 orders I have been disappointed. The messy bun is half the size of all the previous ones I purchased and costing the same money. I contacted them when I received my last order I sent pictures comparing but never heard back. I tried again to order thinking it was a mistake but I just received my order and the buns are much smaller. I loved the product they were the only ones that made the color that matched my hair but I don't have disposable income.

7 de enero de 2023
Opinión espontánea
Logotipo de Juvabun

Respuesta de Juvabun

I apologize for the inconvenience this has caused. It is unacceptable that you received smaller messy buns without any explanation or response from the company. As a customer service representative, I would like to do everything I can to resolve this issue for you. Please provide me with your order number and pictures of the smaller messy buns you received. I will work with our team to investigate this matter and ensure that you receive the proper size of the messy bun that you originally purchased. Thank you for your patience and understanding.

Valorada con 5 estrellas sobre 5

The most impressive part of Juvabun was the customer service

The most impressive part of Juvabun was the customer service. I am a redhead and finding the correct match was a challenge. Most of the buns were too dark, so I contacted them for additional colors. Finally I found a color close to my strawberry blond. My hair is also very thin, after affects of chemo, so I was pleased that it worked as a pony tail wrap that I could tie up to look like a messy bum. Happy about the natural look it gives me while keeping my hair under control. Thank you!

19 de diciembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT BUY FROM JUVABUN!!!!

************************************
DO NOT BUY ANYTHING FROM JUVABUN!!!! THIS COMPANY IS A SCAM!!!!
THEY DO NOT COME ONTO THEE ONLINE CHATS, NO RESPONSE TO EMAILS AND THERE IS NEVER AN ANSWER ON THE CUSTOMER SERVICE PHONE NUMBER!!!!
JUVABUN IS A SCAM!!!
BUYER BEWARE!!!!
************************************

17 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

The hairpiece hair color did not match…

The hairpiece hair color did not match my hair,which is tough to match.
However, my complaint is with the refund policy and procedure. Two months later and I am yet to get a refund although I followed all steps required for a refund.
I would not recommend using this company as they are very deficient on customer service.

30 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Hair Fix For Camping!!!!

I am very pleased with my JuvaBun Claw Clip Straight Ponytail in medium brown! My hair is fine textured and chin length…the claw clip holds it securely in place. This is the PERFECT solution for looking groomed while RVing and enjoying the outdoors!!! Customer Service is very good too! Thank you JuvaBun for keeping prices affordable to the retired community!

5 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. IF YOU NEED TO RETURN AN ITEM THEY WILL DENY RECEIVING IT. THEY ARE UNETHICAL AND DISHONEST. DO NOT ORDER FROM THIS COMPANY, YOU WILL REGRET IT !!!!

24 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Happy Customer

I have multiple pieces from Juvabun and am happy with all of them, they all work well for bad hair days, the color match is close enough as I am not quiet all total gray yet, but they blend well. There is lots of faux hair in each piece and the ponies come with good clips that hold very well, I am very pleased I order them all and they arrived in good time, and I will probably order again if I find a style I like that I don't already have.

3 de octubre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I would not give this company one star

I would not give this company one star! Do not order from them!! I ordered in August and tomorrow is October 1 and still yet to receive my order! I wrote them many many times and they tell me the same old story! They took my money and sent me nothing! Scammers

30 de septiembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was skeptical but made the purchase…

I was skeptical but made the purchase anyway. So glad I did. The color I chose looks natural and matches my current color well. I wear pony tails alot at work, but they just look plain. Putting on the Juvabun gives me a more polished look and I think it gives me a nicer all over appearance. Very happy

23 de septiembre de 2022
Opinión espontánea

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