Visited watford Kaspas with friends and children and our waiter(Shabbo)really stood out. She greeted us with a smile, explained all the desserts without rushing us, and checked in just enough to ma... Ver más
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Consulta las opiniones de los clientes
This has honestly been the worst experience with a food place me and my partner have ever had. After having both consumed Kaspa’s we had to go to A&E with extreme food poisoning. I would not recommend... Ver más
Disgusting toilet in Loughton branch which looks like it hasn’t been cleaned in ages. Pointed this out to the only member of staff and was told ‘it’s not that bad’. We left before finishing our dess... Ver más
Staff do not know how to smile with zero customer services, one order was wrong and had a hair within it! No apology just changed it with no comments. If you want to go somewhere that is overpriced wi... Ver más
Información sobre la empresa
Escrito por la empresa
Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.
Información de contacto
Reino Unido
- support@kaspas.zendesk.com
- kaspas.co.uk
Ha contestado el 17% de las opiniones negativas
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I ordered a pistachio kunafa pot for…
I ordered a pistachio kunafa pot for £11.95. The pot was full of strawberries and kunafa and had 1% of pistachio cream. It was really dry and it was definitely a big waste of money.

Respuesta de Kaspa's Desserts
New Staff Required.
I arrived at Taunton Kaspa’s hoping to get a nice cold milkshake and the sign on the Door said Open. When I tried to enter it turned out it was closed. The lights were on but no staff. Kaspas need to Sort their staff out. I will not be returning anytime Soon.

Respuesta de Kaspa's Desserts
Avoid Liverpool restaurant - Unhygienic
Visited the Liverpool restaurant with the children. The place was absolutely disgusting. The service was rubbish. No one seemed to know how to work the till or get the correct pricing. We was overcharged for ice cream. The toilets were absolutely vile took photos and I’ve told Kaspas “customer service” that I want a refund. It has now been two months and they still have done nothing about it. No refund processed some man called Ian Turner emailed me to offer me a £25 voucher which I declined because there is no way I will return to that restaurant again because of the lack of hygiene And how dirty and unsanitary it was. I would not take my children back there ever again. I still want my refund as it’s £25 wasted when I could’ve took them somewhere else it is really poor customer service that this has complaint has still not been dealt with for over two months. Do not visit the Liverpool restaurant go somewhere else it is absolutely filthy and the staff don’t seem to care either there should be daily checks for hygiene and health and safety. This clearly doesn’t happen here

Respuesta de Kaspa's Desserts
Stony Faced Unfriendly Staff at Kaspa's Lincoln
On Wednesday afternoon 19th of February the family visited Kaspa's Lincoln When standing at the counter not one of the four members of staff looked up to make eye contact. None of them were that busy preparing food. The staff supervisor who eventually served us would not walk two paces to help identify the doughnuts our granddaughters had chosen. I had to show a photo. Throughout the transaction the supervisor's manner was condescending and sullen.

Respuesta de Kaspa's Desserts
Lady was horribly rude!
Lady was horribly rude!! Will not be returning!

Respuesta de Kaspa's Desserts
Ordered three boba drinks
Ordered three boba drinks. The delivery was on time, and the packaging was secure. However, the plastic seal around the top of the bottles doesn’t seem like the best way to protect the drinks.
Unfortunately, the drinks themselves were disappointing - almost flavourless and lacking the expected taste. Not the best experience.
Location:
Unit 5, Retail&Leisure Park, St Helen Auckland, Bishop Auckland, EMEA DL14 9AA

Respuesta de Kaspa's Desserts
awful
staff were rude, the food was dry definatly NOT WORTH THE MONEY will not go there again

Respuesta de Kaspa's Desserts
New addington kaspas
New addington kaspas , absolutely disgusting ! Nearly £70 spent for 2 adults and 3 children .
Crepes freezing cold , ice cream sundaes sloppy and messy , drinks warm and brought 15 minutes after food . Sloppy and slow service , no wonder it’s always empty

Respuesta de Kaspa's Desserts
Very bad
Absolutely disgusting how long we've been waiting for our order 45 minutes our order was for 5 people , orders been coming around 10 minutes apart . There was our kids who ready eat food and some who was still waiting. Waffles been burned , coockiedough hard . Absolutely not recommend this place

Respuesta de Kaspa's Desserts
I don't know how hard it can be to pack…
I don't know how hard it can be to pack a dessert.. it is not rocket science. What a rip off. Creams is so much better! Avoid avoid avoid!

Respuesta de Kaspa's Desserts

Respuesta de Kaspa's Desserts
Ordered ice cream and received a tiny…
Ordered ice cream and received a tiny portion, unhappy especially with price charged for it

Respuesta de Kaspa's Desserts
Their desserts are the best i use them…
Their desserts are the best i use them on deliveroo the ice cream is out of this world soft and creamy i love their sundaes and their chocolate fudge cake is delicious . If you have a sweet tooth . I would highly recommend them. I think personally they are the best dessert shop and all of is beautifully arranged and packaged , i love kaspas

Respuesta de Kaspa's Desserts
Fantastic service from Ahsan
Fantastic service from Ahsan. Delicious food and good quantity

Respuesta de Kaspa's Desserts
Ordered the Chocoholic Sundae at £14.95
Ordered the Chocoholic Sundae to be delivered. What arrived was nothing like described. Not worth the money.

Respuesta de Kaspa's Desserts
I cannot even find prices online
I cannot even find prices online, this has to be the worst website ever.

Respuesta de Kaspa's Desserts
The waffle tasted horrible...not sure…
The waffle tasted horrible...not sure if it was eggs taste or gasey but it certainly wasn't right! Maybe it was a cleaning product they use on machine...tasted horrible anyway...I used to love it here...won't be coming again.
Poor for food intolerances and allergies
Asked for food intolerances however had no options even in allergy folder. Chose plant based Cronut. The only option however unavailable.
The ice cream here is amazing
The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.

Respuesta de Kaspa's Desserts
Jaspers Swansea lovely desserts…
Jaspers Swansea lovely desserts excellent customer service, all food well presented and delivered in quick time. Will recommend to everyone

Respuesta de Kaspa's Desserts
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