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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Visited watford Kaspas with friends and children and our waiter(Shabbo)really stood out. She greeted us with a smile, explained all the desserts without rushing us, and checked in just enough to ma... Ver más

Valorada con 1 estrellas sobre 5

This has honestly been the worst experience with a food place me and my partner have ever had. After having both consumed Kaspa’s we had to go to A&E with extreme food poisoning. I would not recommend... Ver más

Valorada con 1 estrellas sobre 5

Disgusting toilet in Loughton branch which looks like it hasn’t been cleaned in ages. Pointed this out to the only member of staff and was told ‘it’s not that bad’. We left before finishing our dess... Ver más

Valorada con 1 estrellas sobre 5

Staff do not know how to smile with zero customer services, one order was wrong and had a hair within it! No apology just changed it with no comments. If you want to go somewhere that is overpriced wi... Ver más

Información sobre la empresa

  1. Restaurante de postres
  2. Heladería

Escrito por la empresa

Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.


Información de contacto


2,3

Malo

TrustScore: 2.5 sobre 5

359 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 17% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

I ordered a pistachio kunafa pot for…

I ordered a pistachio kunafa pot for £11.95. The pot was full of strawberries and kunafa and had 1% of pistachio cream. It was really dry and it was definitely a big waste of money.

13 de marzo de 2025
Opinión espontánea
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Respuesta de Kaspa's Desserts

We're sorry to hear about this Mary, please reach out to us on our contact form if you would like to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

New Staff Required.

I arrived at Taunton Kaspa’s hoping to get a nice cold milkshake and the sign on the Door said Open. When I tried to enter it turned out it was closed. The lights were on but no staff. Kaspas need to Sort their staff out. I will not be returning anytime Soon.

2 de marzo de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi Josh, we're sorry to hear about the confusion with the opening hours, we will pass your feedback to our team to prevent this from happening again.

Valorada con 1 estrellas sobre 5

Avoid Liverpool restaurant - Unhygienic

Visited the Liverpool restaurant with the children. The place was absolutely disgusting. The service was rubbish. No one seemed to know how to work the till or get the correct pricing. We was overcharged for ice cream. The toilets were absolutely vile took photos and I’ve told Kaspas “customer service” that I want a refund. It has now been two months and they still have done nothing about it. No refund processed some man called Ian Turner emailed me to offer me a £25 voucher which I declined because there is no way I will return to that restaurant again because of the lack of hygiene And how dirty and unsanitary it was. I would not take my children back there ever again. I still want my refund as it’s £25 wasted when I could’ve took them somewhere else it is really poor customer service that this has complaint has still not been dealt with for over two months. Do not visit the Liverpool restaurant go somewhere else it is absolutely filthy and the staff don’t seem to care either there should be daily checks for hygiene and health and safety. This clearly doesn’t happen here

31 de diciembre de 2024
Opinión espontánea
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Respuesta de Kaspa's Desserts

Hi Cat, thank you for your message.We believe our customer service team has already dealt with your complaint, if there is anything more we can do for you please let us know.

Valorada con 1 estrellas sobre 5

Stony Faced Unfriendly Staff at Kaspa's Lincoln

On Wednesday afternoon 19th of February the family visited Kaspa's Lincoln When standing at the counter not one of the four members of staff looked up to make eye contact. None of them were that busy preparing food. The staff supervisor who eventually served us would not walk two paces to help identify the doughnuts our granddaughters had chosen. I had to show a photo. Throughout the transaction the supervisor's manner was condescending and sullen.

19 de febrero de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi William, we're sorry to hear about your experience with our staff at the Lincoln branch. We will pass your comments to the team to prevent this from happening again.

Valorada con 1 estrellas sobre 5

Lady was horribly rude!

Lady was horribly rude!! Will not be returning!

16 de febrero de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

We're very sorry to hear about this Morgan, please reach out to us on our contact form if you would like to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 2 estrellas sobre 5

Ordered three boba drinks

Ordered three boba drinks. The delivery was on time, and the packaging was secure. However, the plastic seal around the top of the bottles doesn’t seem like the best way to protect the drinks.

Unfortunately, the drinks themselves were disappointing - almost flavourless and lacking the expected taste. Not the best experience.

Location:
Unit 5, Retail&Leisure Park, St Helen Auckland, Bishop Auckland, EMEA DL14 9AA

14 de febrero de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Thank you for your review of our bubble tea drinks and we're sorry to hear they were not your favourite. If you would like to share a more in depth review regarding the drinks, you can do so by contacting our customer service team here: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

awful

staff were rude, the food was dry definatly NOT WORTH THE MONEY will not go there again

14 de febrero de 2025
Opinión espontánea
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Respuesta de Kaspa's Desserts

Hi Archie, we're sorry to hear about your experience at the Rugby branch. Please reach out to us if you would like to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

New addington kaspas

New addington kaspas , absolutely disgusting ! Nearly £70 spent for 2 adults and 3 children .
Crepes freezing cold , ice cream sundaes sloppy and messy , drinks warm and brought 15 minutes after food . Sloppy and slow service , no wonder it’s always empty

8 de febrero de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi, we're very sorry to hear about your experience at the New Addington branch. Please fill in our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

Very bad

Absolutely disgusting how long we've been waiting for our order 45 minutes our order was for 5 people , orders been coming around 10 minutes apart . There was our kids who ready eat food and some who was still waiting. Waffles been burned , coockiedough hard . Absolutely not recommend this place

2 de febrero de 2025
Opinión espontánea
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Respuesta de Kaspa's Desserts

Hi Lena, thank you for leaving your review and we are sorry to hear about your experience at the Newcastle branch. Please reach out to our contact form so we can address your concerns directly: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

I don't know how hard it can be to pack…

I don't know how hard it can be to pack a dessert.. it is not rocket science. What a rip off. Creams is so much better! Avoid avoid avoid!

1 de febrero de 2025
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi Vee, we're very sorry to hear about your experience. Please reach out to our customer service team if you wish to discuss this further: https://kaspas.co.uk/contact-us/#contact-section

Valorada con 1 estrellas sobre 5

Ordered ice cream and received a tiny…

Ordered ice cream and received a tiny portion, unhappy especially with price charged for it

8 de enero de 2025
Opinión espontánea
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Respuesta de Kaspa's Desserts

We're sorry to hear about this Sophie, we will pass your comments to the branch to prevent this from happening again.

Valorada con 5 estrellas sobre 5

Their desserts are the best i use them…

Their desserts are the best i use them on deliveroo the ice cream is out of this world soft and creamy i love their sundaes and their chocolate fudge cake is delicious . If you have a sweet tooth . I would highly recommend them. I think personally they are the best dessert shop and all of is beautifully arranged and packaged , i love kaspas

23 de diciembre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Thank you for your lovely review Melanie, we're happy to hear you enjoy our sundaes and chocolate fudge cake!

Valorada con 5 estrellas sobre 5

Fantastic service from Ahsan

Fantastic service from Ahsan. Delicious food and good quantity

20 de diciembre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi Khan, thanks for leaving such a nice review of Ashan's service. We hope to see you again soon at Kaspa's Fulham.

Valorada con 1 estrellas sobre 5

Ordered the Chocoholic Sundae at £14.95

Ordered the Chocoholic Sundae to be delivered. What arrived was nothing like described. Not worth the money.

13 de diciembre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi Mrs Julie, we're sorry to hear about your experience, we will pass your comments to the branch to prevent this from happening in the future.

Valorada con 1 estrellas sobre 5

I cannot even find prices online

I cannot even find prices online, this has to be the worst website ever.

13 de diciembre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Hi Gerry, we're sorry to hear you are not happy with their being no prices on our website. We will pass your feedback to our website team.

Valorada con 1 estrellas sobre 5

The waffle tasted horrible...not sure…

The waffle tasted horrible...not sure if it was eggs taste or gasey but it certainly wasn't right! Maybe it was a cleaning product they use on machine...tasted horrible anyway...I used to love it here...won't be coming again.

16 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The ice cream here is amazing

The ice cream here is amazing, and the staff is incredibly friendly! They even kept the shop open for longer so we could savor our delicious treats.

13 de octubre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Thank you for such a lovely review of our Watford branch Hv!

Valorada con 5 estrellas sobre 5

Jaspers Swansea lovely desserts…

Jaspers Swansea lovely desserts excellent customer service, all food well presented and delivered in quick time. Will recommend to everyone

8 de octubre de 2024
Opinión espontánea
Logotipo de Kaspa's Desserts

Respuesta de Kaspa's Desserts

Thank you for your lovely review! We hope to see you again soon at Kaspa's Swansea.

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