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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Received two lovely products in my first online order from Kate of Kensington, (other purchases were made at my local garden centre). Approximately 9 days from ordering to being received so not too lo... Ver más

Valorada con 5 estrellas sobre 5

Kate of Kensington marble platters and coasters are absolutely beautiful. The designs are timeless and the quality is impressive. We are gradually extending our collection as they really add a touc... Ver más

Valorada con 5 estrellas sobre 5

Bought a selection of sizes as presents but ended up keeping more for myself! Useful as mats, platters, cutting boards or simply to cheer up a dull surface. High quality, colourful, fun, easy to clean... Ver más

Valorada con 3 estrellas sobre 5

The parcel was meant to arrive within 2-4 working days, and took longer. When it arrived, the picture inside was damaged due to poor packaging (which is also paid for). The products themselves are... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

200 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(200)

1 opinión en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Service was prompt and effecient

Service was prompt and effecient. I was notified of delivery and when the parcel came it was so well wrapped, a nice indication of how much the staff value their product and client satisfaction. Will do business with them again...

8 de agosto de 2022
Valorada con 1 estrellas sobre 5

Still not have received my order.

Still not have received my order.
Courier arrived at the factory to pick up my order which was not ready.
Excessive delivery fee to Australia compared to other similiar businesses in the UK.
Wrote to Kate of Kensington and received a poor excuse, which did not answer my questions.
Will not order again.

3 de agosto de 2022
Logotipo de Kateofkensington

Respuesta de Kateofkensington

Good afternoon, Thank you for your review, I am sorry to see there was an issue with your order. We have been in contact with the courier in order to resolve this issue for you. Should you have any further questions please do not hesitate to contact me. Kind Regards, Kirsty

Valorada con 5 estrellas sobre 5

Great service

Great service . Coasters and platters look lovely. Just what we wanted to complete the dinning kitchen area

2 de agosto de 2022
Valorada con 1 estrellas sobre 5

I haven’t received the items I’ve…

I haven’t received the items I’ve ordered. It was meant to be delivered tonight between 7 And 9 but hasn’t turned up. Considering I’ve paid for delivery I was expecting the parcel to arrive within a week

7 de julio de 2022
Logotipo de Kateofkensington

Respuesta de Kateofkensington

Good Morning, I am so sorry you have received a delay with your parcel, I have checked your tracking number and it looks as though the courier has had a delay, I have sent them an email to ask for an update, and I will come back to you asap. It does say they will attempt again today (8th). I do apologise for any inconvenience caused. Kind Regards Gemma

Valorada con 5 estrellas sobre 5

Great value

Great value , well made.
Speedy dispatch and delivery, very pleased with purchase, and would highly recommend to others.

7 de julio de 2022
Valorada con 4 estrellas sobre 5

Nice products

Nice products, unfortunately some wrong items sent, hence only 4 stars, but quickly sorted out replacements.

26 de junio de 2022
Valorada con 5 estrellas sobre 5

Beautiful quality mugs

Just purchased 5 mugs and they are beautiful. Not just the lovely paintings but the quality of the material used with all parts smooth and polished. I love them.

26 de junio de 2022
Valorada con 5 estrellas sobre 5

Beautiful bee design

I already have a large bee platter and two small ones, but wanted to give something beautiful to a special friend as a birthday gift. Each piece is unique because of the material used and I get so much pleasure every day from having these in my kitchen. I think this is the most beautiful depiction of bees I have ever seen - a really lovely design, and know that it will be well received.

14 de junio de 2022
Valorada con 4 estrellas sobre 5

Lovely product but slow delivery

The leadtime for the marble tile was not clearly shown when I placed my order (it is apparently in the small print somewhere on the website it says they are made to order), but when I contacted the customer service team they helped follow up my order. Sadly the courier then took ages to deliver on to me so it was late for my sister's birthday.
However, the customer service team at KofK have contacted me since, I made contact with them to make sure the parcel was delivered and that I was happy with it; I'm quite impressed with their attitude to customer service.
Very nice product, just need to wary of delivery times.

13 de junio de 2022
Logotipo de Kateofkensington

Respuesta de Kateofkensington

Good Afternoon I do apologise for the delay with your order. We did have a high influx of orders when your order was placed which did cause a delay in dispatching your order to you. However I have checked your tracking details and there is a query with the courier, who was due to deliver over the weekend, I have made contact with them about your delivery and awaiting a reply. I will be in touch with you as soon as I have a further update. I do apologise for any inconvenience caused with this matter. Kind Regards Gemma

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