Apart from the great customer service Christine provided, the ability to speak to someone on the phone and have them actively assist with rectifying the issue in a timely manner was very pleasing.
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Consulta las opiniones de los clientes
Kern WIFI notified ahead of time of a speed upgrade that would necessitate for the MicroTik haP AC-3 to have a firewall and firmware up date. The disruption was very minimal with little down time. Th... Ver más
Our old wifi provider out of the blue gave us 30 days notice they were not continuing. A quick google lead us to Kern Wi-Fi and the rest is history. Communication and understanding from the very fir... Ver más
La empresa ha respondido
Purchased new modem, had issues with multiple logins, called tech support, discovered new modem had cloned previous mac address; factory reset modem, correct mac address being sent but still had mult... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We supply Fibre, NBN, Fixed Wireless Internet, VoIP, Event Wi-Fi, Electrical and Radio Communications to residential and businesses all over Adelaide and South Australia. Let us show you how fast we can get your internet working. We also specialise in servicing the black spots. To learn more, call us today or browse our website and view our plans. We’re here to help. We are 100% Adelaide based owned Licensed Carriers and Electrical Contractors and work with many local communities to provide high speed internet and electrical services. We have every part of the process covered with high quality, high capacity internet connections that are provisioned to your Home or Business. With a KernWi-Fi Installation, you can rest assured, knowing all our installers are fully insured, trained and qualified to Australian Standard to the highest levels. All KernWi-Fi Supplied equipment is Tested and Tagged to AS/NZS 3760:2010 Standard as per our Electrical License # PGE 308911.
Información de contacto
91 King William Street, Adelaide, 5000, ADELAIDE, Australia
- 08-7100-5432
- info@kernwifi.com.au
- kernwifi.com.au
4,8
Excelente
203 opiniones
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Awesome service once again from…
Awesome service once again from Christine and the Kern tech team. Thanks for your help
1 de diciembre de 2021
Top work as always between Christine…
Top work as always between Christine and Simon things get sorted asap.
Love their work!!
26 de noviembre de 2021
Router dropped configuration after a…
Router dropped configuration after a power spike and left us without comms.
Was able to speak to a Kern Tech direct and they diagnosed problem and had us back up and running in no time. Great team and great service.
Kevin
16 de noviembre de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi Kevin, thanks for the great review..Glad we could assist in getting you up and running again quickly!
p.s. remember to get that UPS for your equipment :)
Fantastic communication and explanation…
Fantastic communication and explanation of the setup and procedure. Quick service and the installation was easy and a great experience. Recommend Kern very highly!
3 de noviembre de 2021
Opinión espontánea
Respuesta de KernWi-Fi Pty Ltd
Welcome aboard to KernWi-Fi and thanks for your great feedback.
We are always just a phone call away if you need us..
:)
Christine always on the ball!
Christine always on the ball!! Can’t wait to see if the broadband works??
26 de octubre de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi Norm, always happy to assist..
:)
A quick response that addresses my…
A quick response that addresses my request.
24 de octubre de 2021
Opinión espontánea
Respuesta de KernWi-Fi Pty Ltd
Thanks Guy! Always here to help..
DREAM TEAM!!
11 de octubre de 2021
Opinión espontánea
Respuesta de KernWi-Fi Pty Ltd
Always happy to support a local event. We are glad that KernWi-Fi was meet your expectations and that the event was successful :)
Phil
Phil, as usual handled the revamp of our upgraded systems and also integrated a new Printer, which has assisted greatly with my Home Office operations in a most professional manner.
2 de octubre de 2021
Respuesta de KernWi-Fi Pty Ltd
Thanks Barry, glad that KernWi-Fi was able to help out as always!
Look forward in catching up for another fabulous pizza!
Phil
Highly recommended
They were the only internet provider in Adelaide that could give us Wifi at our home address. Which is absolutely ridiculous when we live in the inner suburbs of a capital. All other providers gave us one excuse or another but Kern just got on with it.
Good setup. Great service. I’ve never known a business personally call me before to advise about an upcoming service outage later that day.
Would highly recommend and wish I’d gone there first rather than waste my time with the larger companies. It would have saved a lot of hassle
12 de septiembre de 2021
Respuesta de KernWi-Fi Pty Ltd
Thanks Adam. As always, we are just a local call away to support you.
:)
If you want honesty ,go to Kern
My issue was dealt with a professional, efficient and pleasant manner. Highly recommended!!
11 de septiembre de 2021
Kern wifi customer experience has been Excellent
Kern wifi customer experience has been a+ since first dealing with them. Follow up time is exceptional and give a personal touch, highly recommend
7 de septiembre de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi Ben, great to work with you and support you with KernWi-Fi Fixed Wireless.
Nice to deal with someone who has…
Nice to deal with someone who has helped us for many years
23 de julio de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi Patrick, there is an open job ticket for this. Can you have Christine call support on 87100-5432 during working hours to complete the setup for you :)
prompt reply and issue is fixed…
prompt reply and issue is fixed instantly.
15 de julio de 2021
Opinión espontánea
Respuesta de KernWi-Fi Pty Ltd
Thanks Philip. As always, we are just a local call away to support you.
:)
Unwilling to assist with our WIFI issues
24 de junio de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi ATF, I attended onsite 11th June and advised what needed to be done and that you were going to speak to your partner and arrange some support time to resolved this. To-date we have not heard from you. If you can re-open your support ticket and request this, we would be more than happy to assist you.
:)
As always top service
18 de junio de 2021
We have recommended KernWiFi to others.
14 de junio de 2021
Respuesta de KernWi-Fi Pty Ltd
Hi Roger and thanks!
:)
Prompt and accurate responses
21 de mayo de 2021
Even though Kern were ultimately unable…
Even though Kern were ultimately unable to help connect me to their Wireless NBN network, I found them extremely helpful and they always promptly attended my queries and the service technician turned up when booked.
7 de mayo de 2021
Opinión espontánea
Respuesta de KernWi-Fi Pty Ltd
Hi Sharon, we are always looking at ways to build our local presence in the community. Like our fb https://www.facebook.com/KernWiFi/ page to keep up-to-date with our roll out.
Internet down...responded quickly
The internet was down at my house at Houghton on Friday, but Kern responded quickly to fix the issue.
9 de abril de 2021
Opinión espontánea
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