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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Been looking for a hair removal and I’m so glad I found Kesine ILP hair removal device, comes with everything you need to get you started, super light and easy to use. Does not hurt because of the coo... Ver más

Valorada con 5 estrellas sobre 5

Amazing customer service. I trialled the product and was impressed by it but, unfortunately, it just didn't fit my face properly. Had there been a way to alter the fit I absolutely would have kept thi... Ver más

Valorada con 4 estrellas sobre 5

I’ve been trying out the Kesine ILP hair removal device. The product is easy to turn on and use. It’s completely painless, super convenient and fits into my routine. I can’t vouch for my long term res... Ver más

Valorada con 5 estrellas sobre 5

I got Keskine's IPL and LED face mask for my wifes birthday and i can honestly say she is in love with it. She has stated that the quality is amazing and the results are promising. I have also started... Ver más

Información sobre la empresa

  1. Tienda de salud y belleza

Escrito por la empresa

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

81 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 83% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Impressive results

My experience with keskine has been good so far. I am on my 2nd month of using the IPL device and I have no hair growing out. I was using other brands and I would not recommend any other brands other than Keskine. Impressive results.

17 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have been using the Keskine IPL…

I have been using the Keskine IPL device for around three months now and at first I honestly didn’t think it would work. I had already been to clinics in the past and wasted stupid amounts of money on treatments that barely made a difference, so I was really unsure if this would be any better.

After sticking with it I can say the results are impressive. My hair growth has reduced significantly and my chest hair is no longer visible. Even my armpits, which were always difficult to treat, are now smooth with very little regrowth.

I am genuinely impressed with Keskine and would recommend it to anyone who has been disappointed with professional treatments like I was.

2 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service was excellent

Customer service was excellent, I had a question about the modes and they responded within just 2 hours. The device itself is really easy to use, completely painless, and I’ve already started to notice a difference in my hair growth😊

1 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality product

Keskine’s packaging and device are both top quality and feel really well made. I love that it has five different body modes, which makes it super versatile. So far, I’m genuinely impressed with the quality and ease of use.

3 de mayo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

After buying this and reading the…

After buying this and reading the reviews I decided not to even open the box and send it back. I tried to contact the company via email to request a return .
Unfortunately they ignored all my requests.
I then opened a PayPal dispute ( I pay for everything with pay pal for this exact reason ).
PayPal then raised a case and I have just got my money back but also this machine still.
Very poor customer service .

24 de agosto de 2025
Opinión espontánea
Logotipo de Keskine

Respuesta de Keskine

Hi Andrew, we are very sorry to hear about your experience. Upon checking I can see that we have already replied to your enquiry regarding returning the product back to us. On 11th August you had emailed us and we replied to you on 12th August providing you with the return details.

We are disappointed to see you have left us 3 stars even though our customer service team was helpful for your case.

Regardless, thank you again for your feedback and we wish you all the best.

- Maisie
Keskine Team

Valorada con 5 estrellas sobre 5

Amazing results

This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to say that there is no visible hair regrowth. Excellent results and a truly five-star company.

21 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Keskine – A Frustrating Experience from Start to Finish

I ordered from Keskine in May 2025. The item was unsuitable due to my disability — I never used it, only took it out of the box to check if I could hold and use it safely. It was obvious it wouldn’t work for me. I contacted customer service as soon as I realised this.

Their returns policy claims “refunds within 30 days if unopened,” but their packaging makes it impossible to inspect the item without breaking the protective seal. This gave them the excuse to claim it was “opened” — even though it was completely unused.

What should have been a simple return turned into weeks of silence, contradictory instructions, shifting excuses, and an evasive process which, in my opinion, seemed designed to discourage customers from pursuing refunds.

Armed with advice from Consumer Scotland, I had to apply constant pressure — including a firm reminder on Day 10 of the 14-day refund window — to get my money back, which only arrived right at the edge of the legal deadline. Yes, I got the refund — but only after weeks of runaround and stress.

If you value your time, patience, sanity and consumer rights, avoid.

12 de agosto de 2025
Opinión espontánea
Logotipo de Keskine

Respuesta de Keskine

Dear Lyn,

Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you faced with your return. It was never our intention for the process to feel stressful, drawn out, or unclear.

We understand your frustration regarding the packaging and inspection process, and we take your feedback seriously. We are currently reviewing our returns policy and internal procedures to ensure they are clearer, more accessible, and more responsive to customers’ individual circumstances — especially where health and accessibility are concerned.

We’re glad that your refund was successfully processed, though we regret that it took longer and required more effort on your part than it should have. Please be assured that we are committed to learning from this and improving both our communication and efficiency going forward.

Thank you again for your feedback, and we wish you all the best.

- Maisie
Keskine Team

Valorada con 1 estrellas sobre 5

I don't even want to put a star

I don't even want to put a star. They have took over £150 from me and the product is crap. I have had a few replies on my other email account as I can't seem to get anything from them on my email that O used to buy it. If anyone had managed to get their money back please let me know how! 1 very angry person. I'm going to get intouch with the right people to put this scam to shame I had explained that being a mum of 2 children and having a brain tumour I didn't THINK do take photos or videos everything I used the device and feel that you have stolen £160 from me for something that is A PILE OF CRAP!!!!!

3 de junio de 2025
Opinión espontánea
Logotipo de Keskine

Respuesta de Keskine

Hi Emma,

We’re sorry to hear that you haven’t seen the results you were hoping for.
As part of our 90-Day Money Back Guarantee, we kindly ask all customers to track their progress throughout the full 90-day period by taking dated, monthly photos. These photos serve as important evidence to help us assess your experience with the device and ensure it has been used consistently and correctly, in line with the recommended treatment schedule.

Unfortunately, you haven't provided us with these photos as part of our policy which is outlined here: https://keskine.com/policies/refund-policy

If you’d like, we’re happy to offer guidance to help you get back on track with your treatments.

Kind regards,

- Maisie
Keskine Team

Valorada con 1 estrellas sobre 5

No response to refund request

Ordered this item but had some concerns about the information in the instruction manual so requested a return. First email responded to, adding some more information on use but as I’m still concerned, I replied requesting a refund as per the information on this company’s website. Have sent 3 emails and absolutely no response. Feels like a scam now and am working out how to proceed

19 de julio de 2025
Opinión espontánea
Logotipo de Keskine

Respuesta de Keskine

Hi Gemma,

Thank you for your patience. I just wanted to confirm that your refund has already been processed back to your original payment method. Depending on your bank, it may take a few business days to appear in your account.

I’m sorry again for the concern and frustration caused. Your feedback about the instruction manual has been noted and passed on to our team for review.

If you have any other questions or need further assistance, please don’t hesitate to reply to this email.

Kind regards,

- Maisie
Keskine Team

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