Unfortunately dust/water cover for charging ports fell out first trip I used it. The company copped out of warranty by saying it had been scuffed by use! -10/10 experience
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Consulta las opiniones de los clientes
Interesting but very poor quality product. The outer protective shell is super poor quality. Within a few months of having it it got a huge crack just from a normal fall from about 3 feet onto a h... Ver más
La empresa ha respondido
I've purchased two phone power packs and then a bundle with a power pack and solar adaptor, that I later had to cancel part of, due to my misunderstanding. They were consistently kind, responsive, ver... Ver más
I am impressed. These are nothing like the compitition. Keutek actually work and have been very reliable in my experience. I use the cables in my home and office as well as in my cars. The braided c... Ver más
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32 opiniones
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Unfortunately dust/water cover for…
Unfortunately dust/water cover for charging ports fell out first trip I used it. The company copped out of warranty by saying it had been scuffed by use! -10/10 experience
15 de julio de 2026
Opinión espontánea
Respuesta de Keutek
Hi Eric,
We’re sorry to hear that you came away feeling this way.
We’d like to clarify that your warranty claim was not denied. After reviewing the photos you provided, we noted significant external scuffing and wear around the power bank and the port-cover area, which made it difficult to determine that the cover came off due to a manufacturing defect.
As a courtesy for the inconvenience, we also offered a complimentary Sovix fast-charging cable valued at $34.99.
We remain happy to work with you directly and review the available resolution options.
— KEUTEK Customer Care
Excellent customer service
I've purchased two phone power packs and then a bundle with a power pack and solar adaptor, that I later had to cancel part of, due to my misunderstanding. They were consistently kind, responsive, very informative and helpful in cancelling part of my order and guiding me to making a new purchase, if needed. They've given me "thank you" emails each time I've purchased something, as well as discounts (5% and then 10% off next purchase). I havne't received my items yet, so keep that in mind, but so far I'm very impressed with their customer service.
31 de marzo de 2026
Opinión espontánea
I have been a Keutek customer for over 3 years
I have been a Keutek customer for several years now. I tried several magnetic cable products before I discovered them. Honestly, I don't know why I kept searching because prior experiences with magnetic cables were sub par. But the technology made sense so I kept looking. Keutek will have my business for life. The cables themselves are super durable and so are are the tips. All my devices have Keutek tips inserted thus keeping the device ports free from debris and wear and tear that comes from re-inserting the cable every time to charge. One cable for all my devices with different ports (phone, airpods, kindle, remarkable notebook). This is so convenient. I also use Keutek's fast charging power bricks. But this is what keeps me a lifer - their customer service is far and away the best in the field. They respond quickly to questions. Recently, I had a defective tip and they quickly took care of a replacement under warranty. Every contact with their CS team has been professional, courteous, friendly. I highly recommend Keutek for your charging needs.
12 de octubre de 2025
Opinión espontánea
Interesting but very poor quality…
Interesting but very poor quality product. The outer protective shell is super poor quality. Within a few months of having it it got a huge crack just from a normal fall from about 3 feet onto a home floor not any kind of big fall. The product should be able to withstand normal falls / drops and it can't.
The wireless charging capabilities are not great. Inconsistent and regularly stops charging automatically so you have to keep checking on it. Phone easily slides / falls off the device.
Not worth the price and Very unlikely to buy anything from this company again
22 de abril de 2025
Opinión espontánea
Respuesta de Keutek
Thank you for sharing your feedback. We’re sorry to hear that your product cracked from a fall of just 3 feet — it should certainly be able to withstand normal drops like that, and this is not the quality we aim to deliver. We’re also concerned about the inconsistent wireless charging you mentioned, as this is not typical of our products.
We’d like to look into this further and find a solution for you, whether through troubleshooting, a replacement, or another option. Please contact our Customer Care team with your order details so we can make this right.
I have to comment on the 65W charger
I have to comment on the 65W charger. Its the best ever. Love it. If you blink your eyes it'll be charged already. Can't wait for the longer cords to come out. Then everything will be perfect. I'm so glad I found this company. Best employees, they take care of you especially in replacing a product. It only happened once, they replaced one of their original chargers for me because I had it forever and finally wore out. They replaced it, no questions asked, just sent me a newer one. I was shocked. Like I said, best company ever.
28 de marzo de 2025
Opinión espontánea
Respuesta de Keutek
Hi Renee,
Wow—thank you so much for this amazing review! We're thrilled to hear how much you love the 65W charger and truly appreciate your kind words about our team. It's our goal to make sure you're always powered up and taken care of, and we're so glad we could deliver that experience for you.
Longer cords are on the way soon, and we'll be sure to let you know as soon as they're available! Thanks again for your continued support—it means the world to us.
They claim 8 days if reliable power
They claim 8 days if reliable power, hah. What a scam only three charges per full charge. Their customer service kept asking questions on how we use it and what cables and what phone. Now they want us to pay to ship it back for "testing". DO NOT BUY ONE OF THESE. Our 8 year old Renogy pack works better.
25 de abril de 2025
Opinión espontánea
Respuesta de Keutek
Hi Gwendolyn,
Our 26W solar power bank is designed to deliver fast, efficient charging, and it undergoes multiple quality checks before shipping. However, performance can vary based on factors like cable type, charging protocol (PD vs. QC3), and the device being charged. That’s why our team asked for details — not to deflect responsibility, but to genuinely troubleshoot and resolve the issue with you.
We did offer to test the unit at no cost to you and also provided an option to test with a USB-C PD certified cable, as using a non-PD cable can significantly affect performance — even if the cable fits. If the unit is found to be defective, we stand fully behind our product and will provide a replacement.
That said, we’re sorry this situation left you feeling frustrated, and we’re still here to help make things right if you're open to it. Please reach out to us again directly and reference your order number — we’ll prioritize your case.
I came specifically to save innocent…
I came specifically to save innocent people who do not know how fake these products are. The power bank model i26W is a very useless product. It cost a fortune yet packed up just 2 months after purchase for no reason. I am totally disappointed with Keutek. Never buying this rubbish next time.
19 de noviembre de 2024
Opinión espontánea
Respuesta de Keutek
Hi Bam Kid,
Thank you for taking the time to leave a review. We take all feedback seriously and are committed to maintaining transparency and delivering the highest-quality products to our customers.
However, after carefully reviewing our customer database, we couldn’t find any record of your purchase or any interactions with our support team. Additionally, KEUTEK products are sold exclusively through our official website, and we have not received reports of similar issues with the i26W power bank.
If you believe this review was posted in error or if you genuinely purchased from KEUTEK, please provide proof of purchase or order details. This will allow us to investigate further and assist you appropriately.
At KEUTEK, we strive to create a fair and honest space for feedback. If this review is not genuine, we respectfully request it be removed.
Thank you,
KEUTEK
Problem resolved QUICKLY
I had an issue due to my own ignorance about how many styles of charging tips we must have per phone. Now I know. Thank you. The issue I had and posted about was due to the wrong charging cable tips so I stated my issue , only for the problem to be resolved with no charge to me , extremely good business and product. I do use my power bank a lot without fail.
1 de noviembre de 2024
Opinión espontánea
This is bye far the best customer…
This is bye far the best customer service I have ever had the pleasure of dealing with. I am disabled and on a tight budget and they went above and beyond extraordinary service. If you decide to go elsewhere your making a big mistake....
22 de marzo de 2024
Opinión espontánea
I am not tech saavy
I am not tech saavy. But I refuse to upgrade a phone because the charging area wears out from the constant insertion and removal of the cable.
I do not remove the Keutek ends EVER. I have an android and a work I-phone. I keep a cable at work, one in my car for my flashlight and phone, and two cables at home when charging both phones. I have never had an issue with the entire system. I have gifted them to all of my sons-in-law & daughters. I bought mine approximately two years ago, or shortly after they came out.
23 de mayo de 2023
Opinión espontánea
Respuesta de Keutek
Dear Jo Ann,
Thank you so much for taking the time to leave us a 5-star review. We are incredibly grateful for your support and so happy to hear that our Keutek products have been serving you well. Your satisfaction is our priority!
It's wonderful to hear that you've found value in our products' durability and convenience across multiple devices. We've worked hard to ensure that the charging ends are resilient and hassle-free, and it's fantastic to hear that they are living up to that standard.
Thank you for recommending Keutek to your family, too. We're pleased to have been of help not just to you, but also to your sons-in-law and daughters. It's always wonderful to see our products making a difference in people's lives, and your feedback encourages us to continue improving.
If you have any questions, need assistance, or have any suggestions, please feel free to contact us by emailing support@keutek.com. We're always ready and eager to help.
Thank you again for your kind words and support. We look forward to serving you for many years to come!
Best regards,
The Keutek Team
Experience excellence in products and services.
This company is extraordinary. The products are top of the line in excellence and the customer service exceeds all expectations. When the founder personally calls you, you know they are committed to excellence. Try their products and you too will experience excellence.
2 de enero de 2022
Opinión espontánea
Respuesta de Keutek
Thank you for your kind words about our company and products, Margaret. We're committed to providing the best possible experience for our customers, and it's wonderful to hear that we've succeeded in doing so for you. We appreciate your business, and please reach out should you need anything in the future! Thank you for recommending us!
Love my phone charger from Keutek!
Love my phone charger from Keutek!. I not only have the wall charger but also the car charger, wireless charger for my bedside and the solar charger. Keutek is a company that doesn't just say they stand behind their product, they actually do. I just recently reported that one of my cables had separated from the top of the connector leaving wires exposed. After emailing a couple of times, one with photos of the cable, I received notification that a replacement cable was on the way. This issue was resolved in a couple of hrs. I have & will continue to recommend Keutek to all my family, friends & colleagues at work. I am a forever customer of Keutek because of their products as well as their outstanding customer service.
11 de agosto de 2022
Opinión espontánea
Respuesta de Keutek
Thank you for your kind words, Ruby! We're so happy to have you as a customer and to know that you are satisfied with our products. It's great to hear that we were able to send a replacement cable and resolve the issue quickly.
We appreciate your business and look forward to serving you in the future!
My girlfriend and I had bought the pro…
My girlfriend and I had bought the pro series, and we love them so much. We also got the car charger and it works very well. I love that I can charge my phone in what seems to be half the time compared to my regular Samsung chargers.
I had the pleasure of meeting the owner of the company and they're wonderful people. I will continue to buy these chargers whenever I need to renew!
I also love that everything is American made!!!
31 de julio de 2022
Opinión espontánea
Respuesta de Keutek
Thank you for your kind words, Craig! We're so happy to hear that you and your girlfriend love our KEUTEK Pro Series chargers. It's great to know that you appreciate our products, as well as the fast charging times.
We hope you'll continue to choose KEUTEK chargers for all of your charging needs in the future. Thank you for being a loyal customer!
I love these chargers
I love these chargers! They work sooooo well! And they charge my phone sooooo fast! I am super happy that I invested in this! Literally everyone needs on!!!
30 de julio de 2022
Opinión espontánea
Respuesta de Keutek
We're so happy to hear that you love KEUTEK and our fast charging technology, Shawna! Thank you for investing in us and we hope you continue to enjoy your chargers. :)
This product was great for the first…
This product was great for the first week, after that i noticed it wasn't charging due to the fact that its magnetic and it picks up all kinds of small metal filings and preventing a good solid connection between the cable and the adapter
10 de julio de 2022
Opinión espontánea
Respuesta de Keutek
Dear TrustPilot, Thank you for bringing this customer's complaint to our attention. We reviewed the customer’s concerns relating to this matter.
The customer originally purchased from us on 08/30/2021 and placed a second order on 03/26/2022. Today 07/10/2022 the customer emailed our support team stating: “This product was great for the first week, after that I noticed it wasn't charging due to the fact that its magnetic and it picks up all kinds of small metal filings and preventing a good solid connection between the cable and the adapter”.
The customer, unfortunately, posted this review on Trust Pilot before our support team could respond. Therefore we were unaware of any issues the customer was having until now. We are not entirely clear why the customer would purchase twice over a 7-month period if magnetic charging did not best suit his needs. Regardless, we certainly want to help this customer resolve their concerns.
We recommend the customer try to avoid bringing the magnetic connectors close to dirty surfaces. If debris accumulation does occur, the connection can be easily cleared by swabbing the cable ends with a cotton swab or if possible, jelly cleaner works best. Also, here's an article that provides more detail on proper ways to maintain a magnetic charging cable: https://keutek.com/pages/help#/collection/2281/article/14004.
Note, we include a 45-day money back guarantee and lifetime warranty with all of our products. Therefore we encourage the customer to contact our Customer Care team so we may assist in troubleshooting this issue and/or sending a warranty replacement is needed.
We do appreciate the consumer allowing us to address their concerns and now consider this matter concluded.
Thank you for your time.
Helpful Customer Service Rep
I recently ordered the incorrect product from Keutek and contacted the Customer Service Department to ensure that I ordered the correct part for my phone. I can't tell you how helpful they were and replaced my incorrect order without having me send back the wrong part. I absolutely LOVE the charging cable and tips. It makes charging my phone so much easier and it doesn't screw up the charging port on my phone like other charges.
4 de julio de 2022
Opinión espontánea
Respuesta de Keutek
Thank you for your kind words, DeAnn! We're so happy to hear that you're enjoying your charging cable and tips. We aim to please and are glad that our customer service department was able to help you out in a bind. Thanks for being a loyal customer!
Keutek charger cables and tips are…
Keutek charger cable iOS tips are trash. Cables work with USB-C tips only. I bought iOS tips from Keutek and they only worked for a day. The USB-C tips are still working so I don’t know what the problem is with the iPhone style tips. The magnets are strong but design sucks since there isn’t enough cross sectional area it makes the magnetic connection weak to eccentric forces. Too expensive in my opinion for what I got. Do not recommend.
4 de julio de 2022
Opinión espontánea
Respuesta de Keutek
Dear TrustPilot, Thank you for bringing this customer's complaint to our attention. We reviewed the customer's concerns relating to this matter.
///////////////////////////////////////
A support ticket was raised by the customer on 07/04/2022 at 11:54 am EST which stated:
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I need to return the charger cables I purchased. I was not satisfied with your quality and performance. Magnets are weak, not N52. And cables works when it wants to and not when I need it. Where do I send the items back to? What address?
///////////////////////////////////////
Our support team then responded the same day, 07/04/2022 at 1:49 pm EST stating the following:
------>
Sorry to hear you're experiencing some difficulty with the cables. Happy to help get this resolved!
Our tips use a N-52 neodymium magnetic connector. These rare magnets have a pull force of 7lbs and breakaway of 1lb. The N-52 neodymium magnets are also the strongest grade in the N48, N50 and N52 family. At this time there is not a magnet stronger than the N-52 available to place into a charging cable. Anything stronger may interfere with your device’s signal or data (ie: compass and location services). First, please make sure the cable end and tip are clear of any debris. This can sometimes weaken the magnetic connection. Are you by chance using a case with your device that could be blocking the cable from getting a good connection with the charging tip?
99% of the time inconsistencies in charging are caused from dust in the charging port or a faulty charging tip. Our chargers are adaptive and throttle 1-5 amperes based on what your device tells our charger it can handle. So if the port has any dust present it will return NULL to the charger causing it to default to a safe 1Amp. Same result with a bad tip. Please remove the KEUTEK charging tip and blow into the charging port (ideally with canned air) to make sure the tip has a solid connection with the charger. Once the port is clear, we recommend leaving the KEUTEK tip in your device at all times - even when not charging. This will protect the charging port on your device from dust accumulation and wear associated with continuous push/pull of traditional cables.
Also, here's a great video that explains some additional ways to fix charging issues: https://youtu.be/7LzNyocONA0 (this is Android focused but what's explained here applies to both iOS and Android devices)
If you still would like to return the product we can most certainly assist you with a quick and simple return. Please see our return instructions here: https://keutek.com/policies/refund-policy
///////////////////////////////////////
We take every review seriously and never want a customer feeling they have spent their hard earned money on a product that does not fully meet their needs.
Our products are designed for heavy everyday use and built using the very best materials making them highly durable and long lasting. Each cable is 30,000 bend tested and includes a high-grade aluminum casing, strain relief collar, ballistic double braided PBV nylon, and N-52 grade neodymium magnetic connector. We guarantee 100% satisfaction with every purchase and include a 45-day money-back guarantee and lifetime warranty with all of our products.
We do appreciate the consumer allowing us to address their concerns and now consider this matter concluded.
Thank you for your time.
Thank you Keutek for your quick response
Thank you Eric for personally getting involved with the issue I was having. It's very usual for this to happen particularly in this day and time. Most USA business communications are outsourced to other foreign lands and to other local entities. So bravo to Eric for his hands on approach getting directly back to me on a weekend. Outstanding!! And congrats again to you and your wifes 3 year anniversary! I hope you can get that REST and Relaxion you both deserve:)
24 de abril de 2022
Opinión espontánea
Respuesta de Keutek
Doug, thank you for your review and feedback! I'm glad to hear the owner reached out to you directly. We are committed to providing excellent customer service and I'm so glad you had a great experience with us! I'll be sure to pass your kind words on to Eric and his wife. Thank you for your support and please do not hesitate to reach out should you need anything!
Great products, great service!
I’m a complete convert to Keutek chargers and cords for two reasons. First, they work extremely well. I Iove being able to leave the tips in my devices and do the magnetic quick connect. I know the ports on my devices are protected and it’s easy to connect the cords.
The second reason is that their service is phenomenal. I've never had a problem with a product, but I have had ordering questions from time to time or needed clarification about something. I've always received a helpful response within 24 hours. A *real* response—not a form letter or cookie cutter answer which clearly shows no one actually read my initial email.
I absolutely recommend Keutek products and the company.
15 de abril de 2022
Opinión espontánea
Best products, superior customer care!
The products are above and beyond better than anything I’ve used before.
Great quality and craftsmanship.
That said, the customer care is whiplash fast and superior to anything I’ve experienced before.
A great company that really cares about their products and customers.
8 de febrero de 2022
Opinión espontánea
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