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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Having just been diagnosed with brain cancer, I wanted to treat myself to something that combined luxury, self care & comfort, and style. The shawl is the perfect example of all these qualities. My te... Ver más

Valorada con 5 estrellas sobre 5

I have built up quite a collection from Kiltane Cashmere over time, including a neck tie, pullover, and cardigan, and I honestly couldn’t be happier with the quality. Every piece feels luxurious a... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Sell in EU from website but do not provide any safe means of returning items. Customers in EU will likely be unaware that they have to pay customs duties returning an item as well as full postage/cour... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We bought jackest, bags, scarves etc. from Kiltane Oxford. The staff in general, especially Ms. Pat, were really helpful. She helped and advised us very clearly and professionally. The product were re... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compras y moda

Escrito por la empresa

We are Kiltane - a renowned name in Scottish luxury fashion specialising in cashmere, wool and tweed garments and accessories. Founded in Edinburgh, we wove our way into the city’s fabric, becoming one of the leading cashmere merchants. Today, our garments are synonymous with timeless elegance and comfort, whether in the form of our classic tartan scarves or our timeless knitwear for men and women.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

89 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 29% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

100% lamb wool scarf

I ordered two lambs wool scarfs . Absolutely beautiful, soft and the perfect size.
I had my scarves personalised too for free
They arrived in just 4 working days via DHL . Packaged well in paper stamped and in a box .
Thank you very much
Simone

4 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous product

Fabulous product. Lightning-quick delivery to California, USA. Kiltane never ceases to amaze me! I found Kiltane in Windsor, next to the castle at the train station. Only a couple of scarves, but they led me to the website. Now I have a couple of cashmere shawls. So beautiful. So soft. So warm. Kiltane makes me feel special. Thank you. xoxo

2 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

A very delightful shopping experience

A very delightful shopping experience, good quality of the items, easy online transaction, super quick delivery and very well packaged.

25 de enero de 2026
Opinión espontánea
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Respuesta de Kiltane Retail

Thank you for the feedback. We are happy to hear you had a pleasant experience shopping with us. Kind regards, Kiltane Customer Care

Valorada con 4 estrellas sobre 5

Love Kiltane

I love Kiltane, I’ve bought 2 jumpers from them, good quality fits perfectly, for cashmere I think it’s very reasonably priced

1 de febrero de 2026
Opinión espontánea
Logotipo de Kiltane Retail

Respuesta de Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. f you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Valorada con 5 estrellas sobre 5

Honest e-shop

Honest e-shop.

I would like to just mention to be cautious when ordering something outside of the UK. Kiltane uses UPS, which slaps at least another 40 EUR to the price you are paying for the scarf. This is not a mistake of Kiltane. This is the harsh reality of Brexit and the delivery company they are using.

UPS takes roughly 25 EUR for processing the custom fees and 15 EUR is the actual customs fee. So, if you are buying a scarf in a realm of 80 EUR, the cost will be around 120 EUR if you are based in Continental Europe.

Otherwise, I am very happy with the scarf. Nice quality, beautiful colours and as I am saying, it is an honest and legit e-shop.

2 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

good quality

Products are really good quality. I bought cashmere products and they are soft and velvety. I really liked them.

19 de enero de 2026
Opinión espontánea
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Respuesta de Kiltane Retail

Thank you for your kind words. We are very glad you like your order. Kind regards, Kiltane Customer Care

Valorada con 5 estrellas sobre 5

I saw this product in an advertisement…

I saw this product in an advertisement and was immediately hooked! I ordered the cashmere scarf in oyster grey then and there and was impressed with speed of the delivery !
It is the most beautiful colour and soooo soft !!!
It’s gorgeous , bought as a gift for our daughter and she was thrilled, so a first class buy !!! Very pleased with everything about this purchase .

9 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor quality

The quality destroy my thoughts of cashmere and technique. It’s not worth of the price even if it’s on sale, not to mention the delivery fee to Europe

19 de enero de 2026
Opinión espontánea
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Respuesta de Kiltane Retail

Thank you for your review. We're disappointed to hear that you were not satisfied with your experience. Your feedback has been shared with the relevant team so we can learn from it. If you would like us to look into this further, please contact customer services with more details so we can assist. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Valorada con 4 estrellas sobre 5

Kiltane .. A lovely discovery ⭐️

This was my first time shopping with Kiltane and I was a little apprehensive as I often have issues with clothes fittings due to my petite build and 5’2”height.
I’ve been wanting a Harris tweed jacket for a long time but never found one that I actually liked until I saw it on Kiltane.
Service was excellent… I was kept informed of my order and delivery at all times.
I found the size guide really helpful.
My jacket is beautiful, I love the quality of the fabric, the cut and the fitting apart from the sleeves which are too long … but I’m still keeping it.
I thought the sale price was reasonable but just disappointed at the extra cost for the alteration for the sleeves.
The reason for the 4* is only because the sleeves are nearly 3ins too long and now need to find a good tailor to adjust them.
I will definitely order again.
Bero

12 de enero de 2026
Opinión espontánea
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Respuesta de Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. Your Feedback have been passed on to the relevant team for consideration as we continue to make improvements. If you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Valorada con 4 estrellas sobre 5

Great variety of woollens by Kiltane…

I was surprised to find Kiltane website, while looking for a cashmere jumper. I liked the times and they were on sale. Some errors occurred while ordering, that were dealt with quickly. Really like the jumper which is a soft Camel colour, polo neck jumper. The cashmere is good quality, and substantial - ie thick. Size 12 fits me well on the arm length, BUT it's just a bit too long, comes down to my hips. I'm short waisted, so I have to bunch it up a bit, which is a real shame.

7 de enero de 2026
Opinión espontánea
Logotipo de Kiltane Retail

Respuesta de Kiltane Retail

Thank you for taking the time to share your feedback. We’re glad to hear that you are enjoying your product. Your feedback have been passed on to the relevant team for consideration as we continue to make improvements. If you have any further questions or inquiries, please don’t hesitate to contact us at customercare@kiltane.com. Many thanks, Kiltane Customer Care

Valorada con 5 estrellas sobre 5

Highly recommended

I don't normally bother with writing reviews for online shopping, but had to make an exception for Kiltane.
I found them via a Google search and after going through the popular high street brands websites looking for a scarf, but all the popular brands offered were cheap polyester rubbish. I then found Kiltane, which had an offer on at the time and they were 100% lambs wool. Selected a nice scarf, bought and didn't think anything of it. To my suprise, it was delivered next day, beautifully packaged and the scarf was excellent quality and more importantly nice and warm.
Highly recommended.

6 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Ms Ren

All the scarves are good. I understand the importance of environmental protection, but buying 14 scarves and only using two sheets of paper for protection makes them inconvenient to store. Also, online shopping doesn't allow purchasing smaller shopping bags similar to those in stores, forcing me to buy new bags to give as gifts.

5 de enero de 2026
Opinión espontánea
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Respuesta de Kiltane Retail

Thank you for letting us know about your experience. We apologise for any inconvenience caused and understand your frustration. If you contact our customer service team with your order details, we will do our best to help resolve this for you. Our email address is customercare@kiltane.com. Many thanks, Kiltane Customer Care

Valorada con 5 estrellas sobre 5

Quality Cashmere Scarf

My first time purchasing from Kiltane. A speedy delivery and a well priced quality scarf. I will use the company again.

Thank you for a positive buying experience.

5 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer experience, have placed two orders, one for a waxed hat for dog walking which has been fantastic. My second order was for a personalised scarf. Unfortunately after a few wears the embroidery came loose and so I raised this not as a complaint but as a heads up incase it got worse.

The response was quick and was offered a replacement or a refund right away which I was not expecting. Loving the scarf I requested a new one which arrived today.

Communication was quick, polite and very personable. Could not be happier.

Thanks to Alice and the team for their help.

5 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Belle qualité !

Livraison rapide et étole « wrap » de belle qualité.
Ma fille m’avait offert il y a quelques années la même étole aux couleurs un peu plus vive. Elle ne s’est pas déformée avec le temps, la laine est d’excellente qualité et elle tient chaud.
Voilà pourquoi je commande à nouveau celle en rose et ce malgré les taxes et les frais de livraison qui ont été de 48 € environ !!! 😉🥹😅 (j’habite en France)

31 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

This is the only company I have dealt with who
pack and box their scarves beautifully despite my only
spending a small amount of money.

30 de diciembre de 2025
Opinión espontánea

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