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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Super je recommande ! J’ai commandé le bracelet amie rainbow envoi rapide ! Le service client juste top, ils sont vraiment à l’écoute et prenne en considération les retours ! La qualité du packagi... Ver más

Valorada con 4 estrellas sobre 5

Excellent customer service via WhatsApp , on the phone and by e mail . Package and presentation excellent as well. Lovely bracelet ! Very pleased with it . The standard size is a bit too short , tho... Ver más

Valorada con 4 estrellas sobre 5

Great customer service, however didn’t like the necklace. Thought it was overpriced and diamonds were positioned asymmetrically on the chain. I didn’t realise this and though I like asymmetric jewe... Ver más

Valorada con 5 estrellas sobre 5

After a first video call, I ended up ordering my engagement ring from Kimai and was very happy with the whole experience. The team was responsive, helpful, and kind throughout the process — f... Ver más

Información sobre la empresa

  1. Joyería
  2. también en la categoría
  3. Diseñador de joyas

Escrito por la empresa

Lab-Grown Diamonds & 18k Recycled Gold Fine Jewelry Brand.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(92)

21 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Evidence earring

I ordered the Evidence earring which arrived beautifully packaged. The earring itself is lovely. I struggled initially wondering how to pop in my ear lobe. I think instructions would help. My advice would be to any purchases is this is not suitable for larger/plumper ear lobes. The model wears it well. I did work out how to wear the earring, I used the plastic back, not sure if I should ? but after a day and night my goodness my lobe is throbbing. To pop in every day if taking out for nights would be fiddly and time consuming. So they will be used sporadically which is a shame. SO ONLY SUITABLE FOR SMALLER EAR LOBES.

9 de febrero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Well it's beautiful

Well it's beautiful, however it is tiny. Very delicate. On a larger neck it gets lost. I thought a 42 chain would be ample, as in other chains I have, but in fact it nestles into the throat, and in hindsight, I should have asked for something a little larger. It is because I sing, so my neck expands. I hoped to wear it for concerts, but don't think I can which is a shame.
I'm not huge, but I'm not a size 12... I'm 18 in fact. It will look fantastic on my daughter. I was going to wear it for her wedding, but maybe she will now.

26 de enero de 2024
Valorada con 5 estrellas sobre 5

5 Star

Really good customer service, kept you up to date with the progress on your order and the quality products are 1st class.

28 de septiembre de 2023
Valorada con 1 estrellas sobre 5

Really poor service

Really poor service. During the appointment the ring we had enquired about was not there. The whole appointment seemed rushed. After the appointment, They were supposed to send a followup email to let us know about prices and lead times. However, 20 days later they still have not even after we sent an email enquiring. Such a bad service when you are requesting about a ring of over £3.5k. Will not return and do not recommend.

28 de abril de 2023
Opinión espontánea
Logotipo de Kimai

Respuesta de Kimai

To Nika,

First of all, we would like to express our sincerest apologies for not getting in touch earlier. To give you some context, we have recently migrated our internal system and in the process, some data had been lost. We believe that the emails you sent were included in that and we have tried to reach out to you since realising this issue. We would love the chance to make this right with you and to make sure you receive the level of service you not only deserve but we aim to give our customers. Please get in touch either here or via the email our team sent so we can rectify this for you.

Kimai Team

Valorada con 5 estrellas sobre 5

the Jackie Ring - what you should know

I wanted to order the Jackie Ring and decided to use the bespoke service. This was the best decision I could have made. You get a lot more options to change your desired ring and within your own price range. They updated me throughout the process. We started to discuss what I wanted exactly so I showed the pictures of how I wanted my ring to look like, than you decide on the diamond , for bigger range diamond you get a video and pick the one you want. After that they make a sketch of how your ring will look like , I wanted it more curvy which wasn’t a problem. Agreed on the design at the beginning of October and yesterday 24/11 received my ring. If you want it in shorter period of time , you just need to tell them , they listen to every wish and see what they can do. So don’t be shy, speak up, it’s your diamond ring , you need to be happy with it. I’m in love with my diamond ring, I can’t believe how sparkly the diamond is, the ring itself is gorgeous exactly as how I imagined and they even engraved it beautifully.
I will be ordering a match wedding ring , I can’t wait for next year to use their bespoke service again.
Love the company , love what they stand for and love love love their collection.

24 de noviembre de 2022
Opinión espontánea
Logotipo de Kimai

Respuesta de Kimai

Thank you for such lovely feedback the team are so happy to hear that you're in love with your ring! We are always here for any further bespoke projects or just our normal Kimai pieces.

Thank you for trusting us with your vision!

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