We would like to clarify that this review does not fully reflect what happened. Due to temporary issues with the payment provider, withdrawals in your selected currency were delayed. We escalated the matter to our technical team and, as an exception, offered an alternative withdrawal in cryptocurrency, even though this is outside our usual process.
Unfortunately, you did not remain in contact with us, did not wait for the process to be completed, and continued playing. We took all possible steps on our side, including an exceptional solution, in order to assist you.