Kinsman Kitchens Opiniones 418

If I could give 0 stars, I would.

The entire experience with Kinsman Kitchens was incredibly disappointing from start to finish. The design process felt rushed, and there was intense pressure to pay a deposit on the spot — once you do, you’re locked into months of stress and delays.

We were originally told the kitchen would take 6–8 weeks. In reality, it took almost 5 months.

Throughout the process there were constant issues, poor communication, delays, and even a recall/replacement of doors. Customer service from the Central Coast office was especially frustrating and unhelpful, making an already stressful renovation even worse.

For a company associated with Freedom, we expected far better quality, accountability and customer care.

If you’re considering Kinsman or Freedom, do your research carefully before signing anything

Honestly, almost everything about dealing with this company was hard. We initially took up a sale offer for a kitchen, but after looking at other options decided to redirect our deposit to a robe and laundry. The robe quote was well above another company's so we decided to just get them to do our laundry. The quote for our tiny ( less than 2m ) laundry came back at over $5k ( coincidentally our deposit was $5k). Seemed crazy expensive but we had no choice. Laundry looks good but we are still waiting on the kicker / a guy tried to deliver it to our construction site at 6pm on a Friday, and said he'd come back on Monday - that was 2 weeks ago. I've just been on hold to Kinsman for 18 minutes, now disconnected!. I know people can be rude to customer service staff now, but I'm wondering if their on hold message about not abusing their staff is a hint about the level of service you may receive. Oh, and the constant calls asking if we want to buy white goods was annoying. One positive has been the subby who actually installed the laundry. Top bloke

they only communicate PRIOR to payment being taken, after that, you're on your own! Do not use them! our experience was at Good Guys Carseldine Qld.
The kitchen project has been significantly impacted by ongoing delays, poor communication, and inconsistent project management from the outset.
• Delays & Timeframes:
Although pre-Christmas installation was initially indicated, the project extended well into 2026, with the kitchen not usable until at least March and ongoing issues into April. Key milestones (site checks, delivery, installation) were repeatedly delayed.
• Communication Failures:
There were persistent difficulties contacting assigned site inspectors, including long periods of no response, cancelled appointments, and lack of updates. Conflicting and inaccurate information was frequently provided, including incorrect claims about communication with the installer.
• Staff Turnover & Lack of Accountability:
Three different site inspectors were assigned, causing repeated reassessments, loss of continuity, and delays in progress. No consistent point of contact was provided.
• Scheduling & Coordination Issues:
Poor coordination between Kinsman and trades led to missed deadlines, last-minute cancellations, and inability for trades to adjust schedules, resulting in financial and logistical impacts.
• Product & Supply Issues:
Multiple problems occurred with product specifications and supply, including:
o Incorrect advice regarding sink suitability
o Late discovery of unavailable cabinetry panels just before delivery
o Missing cabinetry components across multiple deliveries (March–April)
o Ongoing inability to supply complete materials, preventing installation completion
• Impact on Household:
The kitchen was demolished in December based on advice to expedite installation, leaving the household without a functional kitchen for an extended period, causing significant disruption and stress.
• Customer Service Concerns:
Despite full payment being taken, service delivery has been unsatisfactory, with repeated delays, miscommunication, and lack of proactive management. Resolution has required constant follow-up by the customer.
• Escalation & Loss of Confidence:
Due to continued failures, the customer has:
o Requested expedited completion and clear scheduling
o Sought compensation
o Lodged (or intends to lodge) a complaint with the Office of Fair Trading
o Purchased missing items independently to complete the project due to lack of confidence in Kinsman’s ability to resolve outstanding issues

My entire experience has been nothing short of frustrating and disappointing.

From the outset, the so-called “job specific” installation instructions were incomplete. Critical measurements and details were missing, and despite the instructions stating that further information was available upon request, I was told outright that no additional details existed when I reached out. The generic installation instructions provided were clearly outdated and of little practical use. Instead of clarifying the process, they only added confusion. I was supplied with pieces that weren’t scheduled as part of my order, while at the same time dealing with components that were incorrectly manufactured. Pre-drilled holes were in the wrong locations, something that Kinsman themselves later confirmed leaving me to troubleshoot and work around their mistakes.

On top of all that, most items straight out of the box had significant marks from manufacturing which could only be removed with eucalyptus oil which was in addition to the residue left by all the stickers left on each piece. Basic finishing items like white cover dots for screw holes were missing, forcing me to go out and purchase them myself. There was also an insufficient quantity of Euro screws provided, meaning yet another trip and additional cost just to complete what could and should have been a straightforward installation.

Perhaps the most frustrating part was being told that as a “self installer” I should have been or used a licensed cabinetry installer, despite the fact that no such licensing requirement actually exists. This felt like an attempt to deflect responsibility for poor product quality and inadequate documentation.

Overall, this has been an incredibly poor experience. Between the lack of proper instructions, incorrect manufacturing, missing components, and dismissive support, I cannot and will not recommend Kinsman. I will actively share my experience and participate in any conversation to help dissuade others from using Kinsman.

Just awful miscommunication from Day 1. Delay after delay, and conflicting information. Basically, they are a marketing company who don't take ownership as everything is subcontracted out. I had less drama and delays doing a full house renovation than getting a simple kitchenette installed. Seriously, find yourself a small local kitchen company that actually does the work and takes ownership.

WARNING DO NOT USE THIS COMPANY Kinsman kitchens is the worst company i have ever dealt with in my life, do yourself a favour and don't use them its not worth the stress or financial loss , Everything is all great till they have your full payment, we had to wait 3 months after our delivery date to receive all our cabinets, multiple damaged or poorly manufactured cabinets, incorrect cabinets supplied the list of issues dealing with Kinsman just goes on and on , No communication, No customer service just excuse after excuse , I wouldn't want my worst enemy to go through what we went through deeling with these crooks, after the huge costs in delays i incurred and close to a nervous breakdown dealing with them they decided to insult me by offering a $500 refund which I declined, do yourself a favour dont use kinsman kitchens or Freedom kitchens as they are the same company

Its been 6 months and I still do not have the correct wardrobes. I paid up front before they would even start to make them. On 3 seperate occasions they have delivered either the wrong or damaged doors. When I asked for compensation as my builder cannot finish works in the rooms because of this delay they said no it does not affect work in my house - WOW how balsy of them the make that statement when clearly it is. Do not use this company, go with a local cabinet maker who actually cares about communication and service.

I ordered a wardrobe that cost over 10 grand in August 2023. It is still NOT COMPLETE. I live in a one bedroom apartment, so it’s important to have storage. It’s now Wednesday 17 December 2025 and the installer had to take away the door (that’s been replaced three times now) because the condition was worse than the preceding two. I despise Kinsman. If this project is ever completed, I will write a full review of the ridiculous timeline. My apartment was a mess for the first eight months or so because of these idiots. Very unprofessional. Do not waste your time and money … go to IKEA or Bunnings.

If I could give this company a minus 10 star review this is exactly what they would get. Once they have your money the problems begin and keep on coming. Now over 4 weeks behind, letting me know of manufacturing issues on the supposed day of insulation, delay after delay with them taking absolutely no responsibility. Absolutely disgusting customer service. Asking me to sign off on completion when the build is definitely not finished. If you value your sanity just don't use this company

If I could give zero stars I would. Do not use this company as they are overpriced, quality of kitchen cabinetry poor. The process once money paid was a nightmare. Delays due to missing bench top, parts and cabinets when delivered. Costing us more money even had to go to Bunnings to buy hinges and handles in order to complete our kitchen. We were still charged for the missing items. Customer service unhelpful and rude, a portal is also used to communicate and is overseas managed. We were promised our kitchen would be delivered by our required timeframe due to being manufactured on Central Coast, this was not the case and our kitchen took 3 months longer. Was advised I would be compensated, operation manager refused to approve. Worst company ever to deal with I would not recommend.

Extremely Disappointed – Would Not Recommend

My experience with Kinsman has been nothing short of terrible. There was no communication from the start. The consultant was not up-to-date on product availability, installation requirements, or even basic details, which led to multiple mistakes and delays.

What was supposed to be a simple kitchen was quite a price and blew out by $11,500, with no accountability or clear explanation. As trades where under estimated at initial consultation

The end result is full of faults:
   •   Cupboards that don’t open properly
   •   Appliances that don’t fit, despite Kinsman having every measurement from the beginning
   •   Multiple design and product issues that should have been picked up early

Kinsman subcontracts almost everything out and then takes no responsibility when things go wrong. I saved and looked forward to this renovation, but the experience has been stressful, disappointing, and absolutely not worth the money.

I regret choosing Kinsman and would strongly recommend looking elsewhere.

Our experience with KINSMAN has been nothing short of frustrating and financially damaging. The designer grossly underestimated the trade costs, which left us thousands of dollars out of pocket once the actual invoices arrived. The quote was deliberately lowered just to secure our contract.

We tried to speak to the designer who quoted the amount but she didn't pick up our call and passed our number onto her "manager". After our last big payment of the outstanding amount, the manager did not return calls and took over a week to reply to emails.

The trades KINSMAN sent out delivered poor workmanship, several issues had to be fixed by external trades at our own cost, and their communication throughout the entire process was extremely poor. We constantly had to chase updates and clarify details that should have been managed professionally from the start.

We were also promised the installation would take two weeks from delivery. It has now been over a month, and the project is still not finished.

Overall, KINSMAN has delivered inaccurate quoting, substandard workmanship, poor communication, and significant delays—a completely unacceptable experience. We would not recommend KINSMAN to anyone.

This company started lying even before the inspection. Red flags everywhere, I only checked the reviews afterwards. Many people have complained about the poor quality and bad workmanship. Very unprofessional. Stay away to avoid wasting your time and money.

Would give zero stars if possible. Do not use this company if you ever want to have an actual kitchen installed. We were told they would install in late June. Then it was July. Then it was the last day of July (the day we were moving into our house). Some of it came then but we are now in mid-September and the kitchen is yet to be completed. They have special ‘getting your kitchen completed’ people so clearly this must be a problem they have a lot. We are still missing parts. They made the whole oven and microwave enclosure completely wrong and seem to be unable to rectify this. All we get from them is ‘next week’ then when next week comes it’s ’next week’. We are considering legal action.

Buyer Beware: A Cautionary Tale with Kinsman Kitchens
It all starts off promising—Kinsman’s showroom is slick, and the sales rep presents professionally. But once payment is secured, the experience nosedives.
The delivery was a disaster. Critical components were missing, and the installer couldn’t complete the job. To make matters worse, there were multiple sizing errors that affected appliance placement and door fit. Specifically:
• No drawers were delivered
• Hardware for benchtops was missing
• Corner cabinet rails and other essential components were not supplied
• Incorrect hardware was provided for the doors
All of these issues were flagged on the day of delivery. Yet, instead of acknowledging the delays or offering a timeline for resolution, Kinsman sent a request for full and final payment. This lack of accountability is unacceptable.
Communication has been abysmal throughout. For a company that charges premium prices, the execution has been anything but. I deeply regret not doing more research beforehand—turns out many other customers have faced similar failures in delivery and service.
Do not get caught in their trap. The showroom may sparkle, but the follow-through is deeply flawed.

Dream Kitchen Designer – Highly Recommend Angela Karafyllas!

I cannot recommend Angela Karafyllas highly enough. She designed my absolute dream kitchen — understanding exactly what I was after from the very beginning. She had the ability to translate my vision into a beautiful, functional space.

Angela brought incredible storage solutions and clever design advice I didn’t even know I needed, making the entire process smooth and enjoyable. Her professionalism, depth of experience, and keen eye for detail set her apart from the rest.

Angela is not only knowledgeable and talented but also incredibly helpful and easy to work with.

If you’re after someone who truly knows kitchens and will guide you every step of the way, Angela is the one!

We bought a Good Guys Kitchen in 2017 and were happy with the service and installation. However about six months ago some of the corners started to lift and now the entire fronts are falling off the cupboards and drawers. I contacted the company Kinsman Kitchen and they replied out of warranty nothing they can do. I got 30 years out of my previous Kitchen. Cheap and poor quality at an expensive price.

Avoid Kinsman at all costs!

This company is completely unprofessional and feels like a scam. We spent $27,000 on a wardrobe we were promised would be luxury, what we got instead was poor quality workmanship and a customer service nightmare. After payment, Kinsman takes zero accountability. Any problems are blamed on the installer, and you're left chasing them with no real resolutions.

We designed our wardrobe in December, was delivered in April, kinsman advised the cabinets had a manufacturing issue with the led strip lighting affecting the finish of our wardrobe, the wardrobe was dismantled and a second wardrobe was installed 4-5 weeks later, we are now left with a wardrobe that is even worse than the first install. Save your time and money and go else where!!

Extremely low grade service.

After spending 40+k on walk in robes and a pantry we have ended up feeling like the promised quality is just not up to standard.

The tradesmen used by Kinsmann are pathetic at best, Errors in installation, missing parts left for me to chase up and then they don’t get back to you to have those missing parts installed.

I would never ever recommend Kinsman and urge you to look elsewhere as these guys will take your money but leave you with issues after the job.

Deeply Disappointed – Not the Premium Kitchens Advertised

We chose Kinsman/Freedom Kitchens (same company) believing we were investing in a quality, premium product. Unfortunately, we were caught out by the illusion created through Channel Nine’s The Block. The end result has fallen far short of the media hype and has been a frustrating experience from start to finish.

The design was poorly thought out, with oversized doors cramping our modest kitchen, and key accessibility promises simply not delivered—my wife uses a footstool just to reach everyday items. The bulkheads were hideous and had to be removed as they clashed with our high ceilings, and the drawer space is completely impractical.

Kinsman/Freedom outsources installation to third-party contractors and refuses to take any responsibility for the outcome. The entire process was chaotic, with no coordination between trades. We were forced to manage the project ourselves just to ensure it moved forward. Numerous issues arose: defects, gaps, incorrect panels, unconnected and leaking plumbing, sawdust and offcuts left behind—even a visibly misaligned sink and rangehood.

What was sold to us as a premium kitchen turned out to be a basic melamine fit-out, no better than a cheap flat-pack. We’ve made numerous complaints to Kinsman, but each time we’re redirected to the contractors. Yet the contractors cannot fix the poor design, cheap materials, or the mental toll this process has taken.

This is a far cry from the ‘dream kitchen’ we were promised—just a costly disappointment. We strongly advise others to avoid Kinsman and instead seek a reputable local supplier who will take full responsibility for the job from start to finish. Make sure you check reviews first.