Kitchenaid Opiniones 680

Nice looking kettle but unreliable and terrible customer service. I’ve emailed them countless times about my faulty kettle and they don’t respond.

I wouldn't give any stars at all if that were possible. I bought a KitchenAid food processor almost three years ago and haven't used it much. Yesterday, I tried to mix minced meat, and the multipurpose blade just got stuck. It wasn't overworked, and the blade wasn't blunt, as I've used it no more than ten times since purchasing it.

I tried to log in to the account I created when registering my purchase for warranty, but I couldn't sign in as it said 'wrong credentials.' When I attempted to reset my password, it said 'unknown user.' How is that possible? I was able to sign in before, and now I apparently don't exist as a user anymore.

I emailed them and received the following response: 'Unfortunately, we are unable to assist you via email at this time. For support, please contact us directly by phone at 0800 1026 979.' So, I called and spent approximately an hour listening to hold music—with no result.

This is a very dodgy company with no real support, as you literally cannot get in touch with them. I wonder if this is intentional.

No more KitchenAid products for me in the future. A company that truly cares is accessible and provides hassle-free service to its customers. KitchenAid is not one of those companies. Just avoid them and save yourself the stress and money.

They respond to emails after weeks and after that month.
.
Purchase artisan mixer and stop spinning after les than 1 months.
Sustomer service is non existent,nobody answer the emails or phone.
I don't recommend brand and company.

Eventually they answered the email and managed to sent it back.
It was time and nerves consuming.

Bought a set of mixing bowls through Kitchenaid - not cheap- but as the brand was what is thought to be a quality brand I expected them to last in excess of 12 months. But no, they are peeling and blistering inside and out. Impossible to contact the company as email not available and customer phone lines put you on hold and then cut off telling you to call again. Disappointed - will be avoid this brand as customer service is rubbish and Amazon not much better as they are not interested in their marketplace sellers

40 minutes on helpline and still no answer!!!! Appalling, mixer broke on first use

Poor customer service policies let the company down! I spent over £500 on kitchenaid products for Christmas. I had ordered an additional dough hook, not realising that my mixer came with one. I emailed within a month to request to exchange the product (for a more expensive product). I’ve received very intermittent responses to emails over a 6 week period. Occasionally I was asked for additional info and told I’d be sent a returns label. Eventually they stopped responding altogether. I called the customer services line and had to wait for approx. 15 minutes before anyone answered. Then I was told that I can’t return the item as they only have a 14 day return period even over Xmas. I’m not sure why no one told me that 6 weeks ago when I first emailed! It’s a real shame as I really love the products I received and would have continued to add to my collection had I not felt so let down.

Non-existent customer service. I’m absolutely gutted that I spent £100’s on an artisan food processor that is unusable as one of the blades constantly is stuck and will not come off no matter what my husband and I try. I cannot get through to their customer service. I’m £100’s out of pocket and have a huge appliance that I simply don’t know what to do with!

Less than six years ago I bought a submersion blender by KitchenAid from John Lewis, with a whole suitcase of accessories and two big blending cups.
The blender was used about once a month, no heavy use, so by the time it started to give in it was used roughly 60 times. A very modest number for an expensive kitchen appliance. In recent months it started overheating pretty quickly, once there was a proper burning smell coming out of it, so a pate was left half-done, because when it overheats it stops working. In addition to this its rubber button on which you press to operate the blender started to disintegrate and tear apart, although the body of the blender was always gently wiped with moist cloth, never aggressively cleaned. When I called KitchenAid they informed me that the blender is past its guarantee time, so all I can do is buy a new model. 'But what about all the accessories?' I asked naively... 'a whole suitcase of them, surely there is a new model I can buy that would fit those?' NO was the answer of KitchenAid. There is no new model to fit your old accessories. They can go in the bin. ZERO points in sustainability KitchenAid! Needless to say I will never buy another kitchen appliance of yours.

Quality of some products are well below average. I bought 2 items a mixer and a food blender and both failed in the first 2 years with very minimal home use, and customer support is very slow and agreed at the end to repair at nearly the cost of a new blender!!

Still no response. See contents of email below. Avoid Avoid Avoid

“You acknowledged receipt of the mixer upon its return almost three weeks ago.

Can you please advise why you have not refunded my money?

I have tried calling many times but despite hanging on the line for more than 20 minutes, at that point your system cuts my call off.

This really is disgraceful customer service

Please reply to this email

Regards”

I purchased this kettle in 2022, and it’s been great. The temperature gauge is a fantastic feature as i drink herbal tea, the performance has been flawless—no issues there. However, I’ve noticed that the bottom of the kettle chips really easily. I paid more for this kettle because I liked the design and expected it to be more robust, but unfortunately, that hasn’t been the case. I appreciate that it’s been in use for 3 years now, but the chips started appearing only about 6 months after I bought it. The chips are not too noticeable unless you really look for them, but it's still a disappointing flaw. It’s also worth mentioning that the kettle hasn’t been used roughly or by children, so the chipping isn’t due to heavy-handed use.

Absolutely awful customer service. Had to spend hours and hours on hold, to be told that they couldn’t fix a loose trim band and I had to do it myself. I kept waiting for calls back which I didn’t receive, and in the final conversation I had I was treated extremely rudely. Not great for a premium product brand. Certainly will never buy from them again

Good engineers but you will have to wait for them.

HORRENDOUS Company!!! I had an issue with my order - discovered Boxing Day 2024 - as was a Christmas present. I’ve contacted kitchen aid 6 times over the last 5 weeks multiple emails and messages and they have ignored every single one of them! It’s shocking.

My £500+ product was damaged and they have ignored every single form of contact from me and continue to do so!!

Absolutely disgusting customer service. Wish I never gave them a single penny of my money.

STEER CLEAR OF ORDERING DIRECTLY. By far the worst customer service (oxymoron) experience I have ever had. Considering the products are not cheap don’t be mistaken in thinking they have customer service to back up their product reputation. I ordered some items directly from KitchenAid & despite all costs being included (as per my order confirmation) I was then sent an invoice by DHL for duty costs!! As per my order confirmation telling me to contact KitchenAid & refuse any request to pay duty, I contacted them on 18/12 & didn’t receive a reply until 31/12 asking me to pay the charges & claim it back. I refused to pay as these are KitchenAid responsibility as they incorrectly completed the documents stating DDU (delivered duty unpaid) instead of DDP )advised later of this when I had to contact DHL). I have emailed & called several times since with NO response, NO apology & NO effort to resolve this issue. After being threatened with legal action by DHL I have had to resolve this directly with DHL who were great and sorted it out without the stress & time I experienced with KitchenAid. I would never buy directly from KitchenAid again. They should be investigated for this behaviour & be held responsible & fined. Absolutely disgusting that they can ignore complaints & don’t even pay the charges they’re supposed to. STEER CLEAR

Not even worth one star. So very disappointed. Not only has the stand mixer we purchased in December never been used as it was faulty and warranty return provided us with another (not new) mixer, same issues doesn’t work and metal base plate is bent. We have had the same awful experience with numerous emails, hour long waits on the phone with no outcome. Not sure what else to do as it would seem that this company just take your money, supply expensive faulty goods and then don’t want to deal with you. £400 down the drain. The worst ever customer experience we’ve had and Kitchenaid don’t care. Recommend that you stay away from this awful
Company!

I would completely steer clear from KitchenAid, their customer service is the worst I have ever seen in any company. You are only allowed to soeak to agents and cannot escalate any issue.
My KitchenAid mixer has been faulty three times and they would only recommend that it gets fixed!
They really don't care about you or your machine.
Steer clear!

Bought a kettle under guarantee, stopped working. Send it back first time, they returned it unrepaired. Send it back a second time, they returned it unrepaired. They just dont want to know. I thought this was a premium brand but the customer care is shocking. How they get away with it is beyond me - the guarantee carries no weight.

they long out the email response till out of return period and when you phone they ask you to email and again take two weeks to respond.
understaffed call centers leaving no way to actually get help with an expensive product with poor quality control.

Bought a mixer that over heats so I can't use it. Contacted KA via both UK email addresses and had a reply saying they are only contactable via phone. I have now been holding for 25 mins waiting for someone to pick up the phone. No indication of whether I am in a queue ad if yes, where I am in the queue. I think it is designed so you give up eventually, which I will do in 10 minutes. Will never buy from this company again. Their lack of customer service is shocking