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Introducing the next-generation of teeth straightening! Kiwi Smile, a pioneering New Zealand company, is revolutionizing orthodontics. Embracing cutting-edge Clear Aligner Treatments, we redefine the way you achieve a perfect smile. Discover why a growing number of New Zealanders prefer Kiwi Smile as their top choice for transforming their smiles!
34 Hull Road, Mount Maunganui, 3112, Tauranga, Nueva Zelanda
I'm coming up to halfway in my kiwismile journey and so far it has been amazing.
I mean... It's been a little painful at times but that's from the aligners and not dealing with kiwismile who have been great. Really good, prompt customer service and a great follow-up.
Highly recommended.
The treatment plan I received was to move my teeth off center to make space rather than the opposite way, which would result in the front 2 teeth being centered.
I queried the plan a week ago by email and asked in the website chat function why I hadn't received a response after a couple of days.
I've still received no response to either message.
Respuesta de Kiwi Smile
Hi Lauren,
We apologise for any oversight in receiving our previous email response. We did send a response via email, and we have reforwarded it to ensure you have access.
It's essential to understand that the necessity for adjustments in your lower teeth treatment plan is a result of your specific request for Lower Arch Treatment. In order to avoid any malocclusion issues, we must focus on making necessary adjustments to your lower teeth so that they align harmoniously with your upper teeth.
As mentioned in our previous email, if you express interest in both upper and lower arch treatment plans, we can then realign and recenter your teeth as needed. However, maintaining the correct bite is of utmost importance.
Best regards,
The Kiwi Smile Team
Fast service and great products. Aligners are easy to use and care for. I love the payment plan and the free whitening kit.
Brilliant customer service.
Aligners arrived 2 weeks ahead of schedule.
Very responsive team.
Cannot fault Kiwismile on a single thing
Respuesta de Kiwi Smile
Kia Ora Alain!
Thank you very much for your review - it’s really appreciated. I’ll be sure to pass it onto the entire team.
We’re looking forward to working along side you on your new smile journey.
Thanks again for taking the time to leave a review & we’re always happy to help if you have any questions about anything at all.
Best regards,
The Kiwi Smile Team
Excellent customer service, fast and easy to deal with.
I’m really looking forward to my aligners arriving! The 3D plan/results look great.
Miss leading information. Doesn't inform you you need to also pay for the liners.
Respuesta de Kiwi Smile
Kia Ora Azaria,
We'd like to extend our apologies for any confusion that may have arisen regarding our offering. We genuinely believe that the information is quite clearly outlined on our official website.
Upon your request, you went ahead and obtained the impression kit, completing the process diligently. Following this, we then crafted a comprehensive 3D Treatment Plan specifically for you. This plan was presented for your review and approval before making any decisions about proceeding with the clear aligners, and the best part is, this step came at no cost to you.
We want to emphasize that the completion of the impression kit serves as the initial milestone in your smile journey. This step is crucial in enabling us to create a highly accurate 3D treatment plan and subsequently, your customized clear aligners. For more details on what was included, we recommend checking out the product description you purchased, available here: https://kiwismile.co.nz/products/kiwi-smile-impression-kit
It's worth highlighting that if achieving teeth realignment were as affordable as the $53 investment in the impression kit, our business model would truly be one for the books!
Wishing you all the best,
Warm regards,
The Kiwi Smile Team
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