Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse. For some reason the clothing collection this autumn is really old fashioned and not up to date.
La empresa ha respondido
Localización
Cambiar localizaciónRolston Rd, �HU18 1UT Hornsea�, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail What should I do ?... Ver más
La empresa ha respondido
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
La empresa ha respondido
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
La empresa ha respondido
Información sobre la empresa
Sobre Klass - Hornsea Freeport Village
Escrito por la empresa
Klass is a UK women’s fashion designer and retailer based in the North West of England with a heritage of over 35 years.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
We have over 150 stores including standalone stores and concessions throughout the UK and Ireland and our own website selling direct to our customers.
Our customers are at the heart of everything we do. Our customer services team work closely with our warehouse team to ensure that we provide the highest standard of customer care .
We make the latest seasonal trends accessible creating a look and fit that is flattering contemporary and easy to wear - amazing quality and prices.
Seasonal collections are updated every couple of weeks weekly so there is always something new to discover.
Our ranges aim to make the latest seasonal trends accessible to all women whilst capturing a look and fit that is modern, stylish, easy to wear and comfortable — all at amazing prices.
At Klass we cover everything from everyday clothing through to Occasion and Cruise wear not forgetting our Outerwear.
All our garments are manufactured to the highest standards using specifically sourced quality fabrics.
We are constantly developing our collections to ensure we have the latest looks to keep you on-trend every season.
Our promise to you
Escrito por la empresa
- Our customers are at the heart of everything we do.
- Our customer services team work closely with our warehouse team and store teams to ensure that we provide the highest standard of customer care. Treating our customers with support respect and kindness.
Tracked 48 Hour Delivery
FREE 48 Hour Delivery On Orders Over £50
Get free 48 hour tracked delivery on all orders over £50
Información de contacto
Rolston Rd, �HU18 1UT, Hornsea�, Reino Unido
Get 15% Off Your First Order
4,3
Excelente
16 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 89% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Lovely staff who are really welcoming…
Lovely staff who are really welcoming and very helpful .Nice and easy shop to browse.
For some reason the clothing collection this autumn is really old fashioned and not up to date.
1 de noviembre de 2025
Opinión espontánea
Respuesta de Klass - Hornsea Freeport Village
Good Afternoon Amanda, many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
I had been to shops at Hornsea and was…
I had been to shops at Hornsea and was surprised to find the quality designs were my ideal buys.
27 de septiembre de 2024
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Jill
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Sophie - klass.co.uk
Very diss appointed with postal service…
Very diss appointed with postal service my parcel should have been delivered Friday 13/9. but no sign of it There is no tracking of it & unable to contact Royal Mail
What should I do ?
Regards Janet Spencer
11 de septiembre de 2024
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
Shop at Hornsea Freeport are so…
Shop at Hornsea Freeport are so helpful. If not in the shop in the style you what they advise what size for buying on line if needed.
6 de julio de 2024
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Jan
It is great to see that you have had an enjoyable shopping experience with us so thank you for letting us know. We look forward to hopefully welcoming you back in the future!
Kind Regards Kate - klass.co.uk
Don't shop there
After seeing there wasn't an attendant or sign to ask before trying on anything I went into a cubicle to try on a top. I had just got my top off when suddenly I heard this voice saying excuse me and barged through the curtain saying have you just got the one item. I was flustered but answered yes to be then told that if I didn't want the item could I give it back to her to put back on the rack.
I felt embarrassed and was made to feel like I was trying to steal something, talk about customer service I don't think so. I immediately put my clothes back on, gave her the top as she was hanging around the vicinity and left the store.
I fully understand that things do go missing but surely there is a better way to deal with this, maybe an attendant or signs explaining trying on procedures it's not difficult and is much better customer service.
16 de julio de 2024
Opinión espontánea
Respuesta de Klass - Hornsea Freeport Village
Good morning
We are really sorry to hear about your experience.
Could you please let us know which store, date and approximate time so that we may investigate the matter further
Kind Regards Kate - klass.co.uk
Always a good selection of clothes
Always a good selection of clothes. Very helpful staff, always there to help.
20 de junio de 2024
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Iris
I'm glad to learn that you were impressed with our service on your first order! We really appreciate you taking the time to write a review and I hope we can welcome you back again soon.
Kind Regards Kate - klass.co.uk
Always a lot to choose from and the…
Always a lot to choose from and the clothes are beautiful and prices are fair.
Staff are lovely and helpful. Always visit when in Hornsea
16 de abril de 2024
Respuesta de Klass - Hornsea Freeport Village
Good morning Gillian
Thank you for your kind feedback as it really is appreciated. I hope we can welcome you back again in the future!
Kind Regards Kate - klass.co.uk
Great little shop
Great little shop, good prices, good choice and welcoming helpful staff.
18 de marzo de 2024
Respuesta de Klass - Hornsea Freeport Village
Good morning Sharon
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Emma - klass.co.uk
brilliant service and my cardigan is…
brilliant service and my cardigan is lovely would use again
27 de octubre de 2023
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Davina
Many thanks for your kind review as it is greatly appreciated! We look forward to hopefully be welcoming you back in the future.
Kind Regards Kate - klass.co.uk
Excellent quality and service
I have purchased many items from Klass. The quality is excellent along with the service and reasonably priced. Thank you.
3 de septiembre de 2023
Respuesta de Klass - Hornsea Freeport Village
Good afternoon Denise
Thanks for your kind feedback. I'm glad to learn that you are happy with your purchase and our service and I hope we can welcome you back again soon!
Kind Regards Kate - klass.co.uk
Respuesta de Klass - Hornsea Freeport Village
Good morning Janet
Thank you very much for taking the time to write us a review. I am delighted to learn that you are pleased with your order.
Kind Regards Sophie - klass.co.uk
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.