Absolutely dreadful
Absolutely dreadful. Called three weeks ago asking for a supply and fit price for a couple of bits needing doing. Took my details and they gave me the details of the JLR parts business next door.
Three weeks on, I have bought the parts, they still haven’t been in touch and when I went back in to chase a price they then said the wouldn’t work with the parts they told me to get - very poor service all round.
Respuesta de Kmotors
We're sorry for how this was handled Andrew.
It looks like we failed to come back to you with a labour-only price after sending you to the parts business.
We normally only fit parts that we supply ourselves. We only fit customer-supplied parts where we can't source them, and in those cases any warranty is with the supplier/manufacturer rather than K Motors. That should have been made clear before you bought anything though.
If you want to phone or email us, we’ll review what you’ve got and give you a labour-only price or a supply and fit price, as required.