Knock Knock by Smith & Brock Opiniones 

1212
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would li... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have been buying knock knock essentials boxes and roast dinner boxes since the first lockdown and they have been a lifesaver. Fresh, delicious, seasonal veg along with quality meats and all the ess... Ver más

Valorada con 5 estrellas sobre 5

Ordered the Valentine's dinner. Excellent service apart from it arriving an hour early, we were given a 2-hour time slot fortunately I hadn't gone out. Very impressed with the packaging, almost everyt... Ver más

Valorada con 4 estrellas sobre 5

Great delicious amazing quality produce as ever, but I would buy more frequently if I could choose 1 or 2 items that wouldn't be included. It's such a waste when we get big bags of mushrooms which we... Ver más

Información sobre la empresa

  1. Verdulería

Información proporcionada por diversas fuentes externas

Knock Knock by Smith & Brock deliver the best quality produce and selected groceries directly to your door. Originally, we are a wholesale business supplying the best restaurants and hotels in London with the freshest, most delicious ingredients. Now, you can access these goodies too, and have them delivered right to your door. So go on, order your first box! And before you know it, we'll be knocking on your door... knock knock...


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(1212)

0 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

I want this to work for me but...

This is the second fruit and veg box I have bought from you. The blackberries and raspberries are super but the strawberries are not sweet and they go from hard to mush over night. The peaches are inedible - rock hard and then when they ripen they are rotten by the stone. The rest is ok but not enough greens for my liking. It’s a great scheme and I wish I could stick by you but for the price I would expect a superior produce.

18 de octubre de 2021
Valorada con 3 estrellas sobre 5

The last couple of deliveries have been…

The last couple of deliveries have been less satisfactory, items not delivered or produce not in the best condition delivered in a crumpled box. A shame since previous goods have been great. Last week was strange; veg for roast included two cauliflowers and vast pack of spinach, but none of the promised beans or my order of belleville butter. I will hope my next delivery is back up to standard.

29 de septiembre de 2021
Valorada con 5 estrellas sobre 5

The products were really nice but the…

The products were really nice but the driver was amazing. I realised while he was there that some items were missing. He called the office asap and then came back later that afternoon with the missing items. Great customer service and very kind driver.
Thank you very much, it was greatly appreciated.

15 de septiembre de 2021
Valorada con 4 estrellas sobre 5

A good find in a lockdown year

Vegetables and fruit always good, lovely sausages and eggs. Bread sadly was squished by vacuum-packing process but company responded well. Have been ordering for long weekends a s a BH treat. Would like to see some sweet things in the grocery section, had lovely madeleines for Easter.

2 de septiembre de 2021
Logotipo de Knock Knock by Smith & Brock

Respuesta de Knock Knock by Smith & Brock

Hi Lesley,

We are incredibly sorry to hear you had an issue with your order.

We strive to ensure all of our products are delivered in perfect condition, and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience!

Valorada con 1 estrellas sobre 5

second delivery not on time

Sadly this is the second delivery which has not arrived in the time window. I find it really frustrating waiting in for hours for the veg box but the quality is superb. Please get your deliveries sorted as I would like to use you but can’t spend that much time waiting at home .

31 de agosto de 2021
Logotipo de Knock Knock by Smith & Brock

Respuesta de Knock Knock by Smith & Brock

Hi Lesley,

We are so sorry to hear about the issues with your delivery.

We strive to ensure all of our products are delivered in on time by our friendly delivery team and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience and we hope to be able to make this up to you soon!

Valorada con 3 estrellas sobre 5

My order seemed a lot smaller than…

My order seemed a lot smaller than usual with bruised bananas, missing bread and rotten avocado. It was also a day late, very disappointed as I have been a huge fan of Knock- Knock groceries since it began.

27 de agosto de 2021
Logotipo de Knock Knock by Smith & Brock

Respuesta de Knock Knock by Smith & Brock

Hi Lesley,

We are incredibly sorry to hear you had a disappointing order, this is absolutely the last thing we want to provide.

We strive to ensure all of our products are delivered in perfect condition, and we are incredibly disappointed to hear this wasn’t what you experienced.

As a small business born out of lockdown we are still learning and your feedback has been really helpful in helping us fix these problems in the future.

I have sent you an email under separate cover and hopefully this will help make up for this experience!

Valorada con 5 estrellas sobre 5

This company is so reliable

This company is so reliable. I left a berry box off my order by accident. I emailed them and they added it! Happy days. The fruit and veg was fresh and properly stored.
Highly recommend them.

24 de agosto de 2021
Valorada con 5 estrellas sobre 5

thank you

Some of my shoppings were not delivered but it arrived next day after sending a complain. good service! thank you!

10 de agosto de 2021

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