Koio's Sneaks are gorgeous! They do seem to run quite big (I wear a 9...ordered a 9, and they were 1.5 inches too long. It was a pretty monumental difference.) This being said, the return process was... Ver más
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Consulta las opiniones de los clientes
More than two months ago , I placed an order for a pair of sneakers. Since then , the delivery date has been changed several times . I never received the merchandise , and I have had to cancel my orde... Ver más
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I had my package stolen off my porch and Jade was able to help me get everything figured out. Jade was super helpful, patient and communicative. It took quite a while and phone calls with the delive... Ver más
La empresa ha respondido
I ordered a pair of Koio sneakers and while they are as beautiful and well-constructed as I thought they would be, they were not a perfect match for my feet. I had to return them. Nevertheless, custo... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
Koio Collective is a luxury leather goods brand. Our sneakers are handcrafted in Italy to combine modern design, finest materials, and century old techniques.
Información de contacto
Broome Street 407, 10013, New York, Estados Unidos
- koio.co
4,0
Muy bueno
351 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 94% de las opiniones negativas
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Awesome selection and super comfortable…
Awesome selection and super comfortable sneakers in the capri models.
4 de agosto de 2025
Opinión espontánea
Respuesta de Koio
We're so happy to hear it! Thanks for your review, and enjoy your Capris!
Amber was super helpful in store…
Amber was super helpful in store helping find the right shoes and trying them on!
4 de agosto de 2025
Opinión espontánea
Respuesta de Koio
Thanks for the shoutout, Aakash! Come stop by again soon.
Always an easy process shopping here
Always an easy process shopping here! Much prefer coming in person than shopping online because the associates are always so lovely! Customer for life :)
4 de agosto de 2025
Opinión espontánea
Respuesta de Koio
We're so happy to hear you have great experiences at our Soho store! We'd love to see you any time.
Bought my first pair two years ago
Bought my first pair two years ago, wore it more than any other shoe, could not recommend a more versatile and comfortable daily shoe!
4 de agosto de 2025
Opinión espontánea
Respuesta de Koio
We're so glad you've been enjoying your Koios for years, they're built to last! Thanks for your review :)
Great experience at the store
3 de agosto de 2025
Opinión espontánea
Respuesta de Koio
We're so happy to hear it! We hope to see you again soon.
Very helpful staff and great products
3 de agosto de 2025
Opinión espontánea
Respuesta de Koio
Thanks so much, visit us again!
friendly staff and comfy shoes!
3 de agosto de 2025
Opinión espontánea
Respuesta de Koio
Thanks for coming by!
Respuesta de Koio
We're glad we were able to help!
Lovely everyday shoes
Started with the grey ones, now getting the all white, and will probably get the black on white next
2 de agosto de 2025
Opinión espontánea
Respuesta de Koio
We can't wait to see your collection grow!
I’ve owned a few pairs of the Koio…
I’ve owned a few pairs of the Koio Capri white sneaker, and I must say the quality of the shoe has declined significantly over the last 3 years or so. Even with some leather care, the quality of the leather is abysmal - it simply doesn’t last longer than a few months. I don’t think this “middle market” leather sneaker is worth it - go for a cheaper shoe at ~$150 or a more expensive shoe at ~$450 and hope for better quality. At this price point, you are spending extra money for no reason.
2 de agosto de 2025
Opinión espontánea
Respuesta de Koio
Hi Brian,
We're sorry to hear about your experience, as it doesn't align with the Koio standard our customers have come to expect.
Every pair of Capris is still handcrafted in our family-owned Tuscan factory using the same premium Italian leather and time-honored techniques we've refined since 2015. Our craftsmen—who also create footwear for luxury houses like Gucci—take pride in creating sneakers built to last for years, not months.
What you're describing sounds like an isolated manufacturing defect rather than typical wear, and we absolutely want to make this right. We don't see your email here, but please reach out to us at hello@koio.co with your order details, and we'll make this right for you.
Your experience matters deeply to us, and we're confident we can deliver the quality and longevity you expect from Koio.
Stellar craftsmanship
Product, the Capri, is a beautiful shoe. Wonderful craftsmanship. You can feel the quality of the leather and tell that these are handmade. I loved them so much I purchased a second pair in a different color. Sizing, I am a 9.5 in Cole Haan sneakers and I ordered a 9 in the Koio. They fit well—not too roomy and my toes do not touch the end of the shoe.
Customer service was very quick and responsive.
28 de julio de 2025
Opinión espontánea
Respuesta de Koio
Thank you so much for your detailed review, Carmine! Every pair of our shoes are handcrafted with the utmost care, and we're so glad you appreciate them.
Great service
Great service. Sneakers are comfy. Looking forward to wearing them!
29 de julio de 2025
Opinión espontánea
Respuesta de Koio
Thanks so much, enjoy!
Great customer service
There was a mix-up and I unfortunately didn't receive the size that I had ordered, but Koio provided a swift and fair resolution. Shout-out to Jade for being so helpful!
28 de julio de 2025
Opinión espontánea
Respuesta de Koio
We sincerely apologize for that mix-up, and we're so glad we were able to help! Please don't hesitate to reach out if you ever need assistance in the future.
Great staff
Great staff, very helpful! Highly recommend the store!
27 de julio de 2025
Opinión espontánea
Respuesta de Koio
Thanks for stopping by!
Great quality and service here!
Great quality and service here!
27 de julio de 2025
Opinión espontánea
Respuesta de Koio
Thanks, Eric!
Great service and the shoes are great
Great service and the shoes are great. Been using the Koio capri’s for 3 years and its still holding it’s quality.
26 de julio de 2025
Opinión espontánea
Respuesta de Koio
We're so happy to hear that, Reagan! Koios are built to last :)
Respuesta de Koio
We're so glad, Steven! Enjoy your Koios :)
Super helpful staff
Super helpful staff. Helped me find the right size. Super informative
26 de julio de 2025
Opinión espontánea
Respuesta de Koio
We're so glad we were able to help you get the right size! Have a great day.
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