Everything seemed to go well with the kefir grains I had ordered and I followed the instructions. As explained it took several days to get any reaction but, although some pockets of air/gas appeare... Ver más
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Consulta las opiniones de los clientes
Finally found a company who truly knows about milk kefir grains. Arrived in perfect condition in hermetically sealed bag and once set to work, produced delicious kefir in 24 hours. Easy instructions... Ver más
Good kefir after 24 hours of arrival. I was a bit concerned as they were posted during the very hot summer weather and took four days to arrive after they were dispatched, but they were fine. Now ma... Ver más
Seller aggressive and abusive. Product didn't arrive 9 days after shipping. Sent 4 professional communications requesting the usual discussion regarding non receipt of products, all ignored. Claiming... Ver más
2,9
Medio
23 opiniones
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Bought Sourdough starter and never…
Bought Sourdough starter and never received it despite that showed that it was delivered on the tracking. Email them to make the aware and see if they could share some light into the issue and they respond was , "Sent with this tracking number " email them again 3 times and never got a response. It's been reported to trading standards. DO NOT BUY FROM THIS COMPANY!!
18 de septiembre de 2024
Opinión espontánea
Poor customer service
Poor, poor, poor customer service!
Grains did not work...despite a retry under their instructions.
In terms of communication and customer service unfortunately this company scores nil points! FOR EVERY REPLY I received I had to send about 3 emails. They offered to send out a new supply of grains which I did not receive. The reply back was offensive and abrupt. I have been left £9 out of pocket and very frustrated! I hope nobody else has a problem - settle in for a long- haul email cat and mouse chase!
17 de julio de 2024
Opinión espontánea
Great product and experience
Found this company on Amazon as I was looking for sourdough starters, but as I know how much Amazon charges companies to trade, I searched for the company's website and bought the sourdough starter directly. Hopefully it's less costly for them and it's actually cheaper there than on Amazon so it would be win-win. Arrived in a flat sealed plastic bag, sat in my mailbox a day before I remembered to check my letters. Immediately took it out and followed the instructions provided, and boy did it come to life within 12 hours in a warm place. Yet to start baking with it, but well impressed with the vigour. Would definitely recommend.
28 de enero de 2024
Opinión espontánea
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