Korean Air Opiniones 73

We flew MXP to Seoul roundtrip, and on both flights our family, with 2 SMALL kids, were allocated on different seats, far from each other. It is not only about being close to a child, which is by itself a reason for a 13 hour flight. But what about emergency situations, that the airlines always focus on? Despite asking to change, they said the flight was full and they could not do it. I’ll never fly with them again.

REVIEW

I recently booked business class on Korean Air from Boston (BOS) to Seoul (ICN), and the airline has taken a clear step backwards compared to their previous product.

Korean Air used to offer the Prestige Suite, which was competitive with the best airlines in the world. Unfortunately, on this route, they’ve reverted to an outdated seating configuration that feels more like a relic from the 1980s than a modern premium cabin.

The biggest issue is the seat design:

No real privacy — you’re fully exposed with no suite or divider
No direct aisle access — you must step over your seatmate
Overall outdated layout that simply doesn’t meet current business class expectations
On a long-haul flight like Boston to Seoul, these shortcomings become very noticeable. Comfort and privacy matter on a 15+ hour flight, and this product falls well short.

In comparison, airlines like Japan Airlines and Cathay Pacific offer far superior business class experiences, with direct aisle access, significantly more privacy, and a more modern feel.

To be fair, the service from Korean Air is courteous and professional, and the onboard experience is still pleasant from a hospitality standpoint. But in today’s market, the hard product is just as important, and this is where Korean Air is now lagging.

Given these changes, it’s hard to justify their continued 5-star reputation.

Bottom line: On the Boston–Seoul route, Korean Air has taken a noticeable step backwards. Until they reintroduce a modern business class product, there are clearly better options available. JAL and Cathay are now far better.

Would I fly again? Only if there were no better alternatives.

Very disappointed in Korean Air.

I flew with Korean Air from London to Japan.
Let me start this review with the positive points:
- The crew was truthfully kind and attentive, they were professional and helpful.
- The food provided was tailored to my diet (I have celiac disease) and not half bad ! Especially as gluten-free food usually tastes... interesting.

Now onto the huge downside - as one could have expected, I splurged while in Japan (blame it on the cherry blossom limited edition goods and Japan's overall awesomeness).

Needing an extra luggage, and since Korean Air oddly only included 1 checked in luggage in the reservation, I purchased an extra baggage.....for over £98...

Last time I flew to Japan with Air China, 2 luggages were included in the ticket price. This time, I thought the slightly cheaper fare (~£900 instead of £1000) was due to the long layover (23h in Seoul), as if Korean air was giving a discount to say "sorry you will have to sleep on a bench and spend a whole day hanging around Incheon airport before a 14h flight).

Nope. The £100 discount was quickly balanced out by the £100 extra for luggage...one way only.

I travel a lot for work and this is the first time I pay such a consequent fare for a checked in baggage. Worst is that I had checked the fees earlier, and they were at 18,800 Yen - three days later and I have no choice but to pay 20,750 Yen for the additional luggage.

Though this has been a nice experience, I don't think I'll travel with Korean Air again. I asked around and no one seems to have paid such massive amounts for an extra luggage flying with other companies.

The CS are absolutely ineffectual and kafkaesque. They insist that I reissue a ticket iust so I can add my FFP just because they see the middle name as missing and yet no other airline imposes this ridiculous rule. Moreover, the process to use their mikes to purchase anything is so complicated and the web form so faulty that I really should be paid just to use it.

Korean Air used to have great business class from Boston to Seoul. Unfortunately, they have changed the seats back to the 1980s style and stopped using the prestige suites that used to be excellent business class. This is because they can squeeze in more seats with the old layout, they make more money, and customers get a lousy product. Cathay Pacific and Japan Airlines far better seats.

My round trip ticket for 6 persons were not refunded due to flying back earlier than the scheduled date to fly back to Texas from the Philippines. I paid again to fly back early due to heart trouble emergency. The double payments for 6 passengers were not refunded. This is a warning to Korean air flyers to avoid victimize from having like this kind of profitable business by Korean Air.

Ludicrous policy - ruined our bucket list family trip.
We were ‘advised’ about a month before travel that times for our connecting flight from Seoul to Tokyo had changed and we were likely to miss it.
Cue a stressed phone call where with much indifference we were told essentially, there’s a chance you could make it, if you don’t we’ll figure it out.
A week or so later and having looked at flight timetables we rang back asking them to move us to the next flight an hour later so we wouldn’t be stressed.
Apparently it was completely full and the next flight they could get us on would be 4 days later! That would wipe out our time in Tokyo as part of our 2 week trip!
They’re advice? Move your holiday!
By this point we’d paid all our accommodation, transportation, booked trips, attractions and various entertainment activities.
We investigated buying our own flights via another airline - an extra cost, but within the grand scheme preferential to have it as a fall back.
We were then told that if we did t make the connection but then flew with another airline we wouldn’t be able to board the return flight and be charged a no-show fee despite it being their fault!
Incompetent, useless, computer says no customer service tha has ruined our dream family holiday we have been counting down to.
AVOID! Or at least read an airlines smal print when booking connecting flights.
Crazy that they can get away with this.
At least we knew beforehand - I imagine there were a lot of angry and upset customers who found out an even harder way when they arrived.

Vol Bangkok Séoul classe économique .
Tout etait bien
Avion récent
Place importante pour les jambes
Personnel agréable
Repas bons et bien organisés
Extrêmement ponctuel décollage et atterrissage

We booked our flights with Korean Air at the last minute and honestly didn’t know what to expect. It turned out to be a fantastic surprise.

The aircraft was very clean and modern, with large entertainment screens and plenty of space. Everything felt comfortable and well maintained. The service was excellent from start to finish — the crew was friendly and attentive, and the food was very good.

Overall, it was a great experience and easily one of the best flights we’ve had. A very pleasant surprise — highly recommended.

Korean air is very predatorial. I went to check in in manila to my flight on time and was told they gave my seat to so.eone else and I would have to pay $2300 to get home. It was my seat that I paid for but they gave it away because I had to miss my initial flight coming to Manila.i did inform expedia who booked ticket in advance of my departure but Korean air is not reasonable, they are greedy and are looking for an excuse to screw you over. I spent an hour trying to reason with 5 different people and all I got was that the return ticket is automatically canceled if you miss the departure. I will never fly with these bloodsuckers again. Also the last time I flew with them they did the same thing and even though I had insurance it still cost me an extra $835 .I was also 1 hour late then because we got stuck on the runway due to airport computer breakdown. When I finally got to the Korean air checkin the workers had all gone home , because they leave 1 hour before the departure since they only have 1 flight per day

We flew Korean Air flight KE907 from Incheon to London Heathrow on 10 December 2025, having booked Prestige Class specifically to experience the Prestige Suite product. At the time of booking, this flight was marketed as operating with the Prestige Suite cabin, offering direct aisle access and an enclosed suite-style seat.

That product was the reason we chose this flight — and why we paid over KRW 1,000,000 more per person than a comparable Asiana Airlines A350 Business Smartium option on the same day.

Shortly before departure, the aircraft was changed. While the ticket still showed “Prestige Class”, the actual cabin was an older business-class configuration without the Prestige Suite, with significantly reduced privacy and noticeably dated hardware. Even the in-flight entertainment remote was so worn that it did not function properly, which was particularly disappointing on a 15-hour flight.

We raised this with Korean Air afterwards, explaining that while the class name remained the same, the product we had deliberately paid a premium for was not delivered. Korean Air’s response was polite but firm:
they acknowledged the aircraft change, but stated that because their own terms and conditions allow aircraft changes and do not differentiate fares within Prestige Class, no compensation would be offered.

In other words, the position was essentially: this is allowed under our rules, therefore no redress is necessary — regardless of how materially different the experience was for the customer.

What was most disappointing was not the aircraft change itself (these things do happen), but the complete lack of recognition that:

passengers choose specific flights because of the advertised seat product, not just the cabin label; and

paying a substantial premium for a specific experience should carry some accountability when that experience is not provided.

This was, frankly, one of the least satisfactory business-class cabins we have experienced in recent years, and it fell well short of expectations for a carrier positioned as a premium global airline.

I share this not out of anger, but as honest feedback. Korean Air handled the correspondence courteously, but the substance of the response suggests that customer experience takes a back seat to internal policy. That is disappointing — and something future passengers may wish to bear in mind when choosing flights based on seat type rather than airline name.

Ground staff at the check-in counter of Jin Air /Korean Air, in Okinawa Naha Airport, are awful.

On Dec 15, 2025, we had a flight to Singapore via Seoul. Their Chinese staff member Gary, along with his sour-faced Japanese colleague & supervisor, refused to accept the Singapore arrival cards we showed them, despite being official documents issued by the ICA authority of Singapore. They detained us for 1 hour, and it was so close to our flight departure time, so we could have missed our flight.

Despite telling them this, they ignored us and deliberately did things at a snail’s pace, huddled together in a large group of 4-5 women, where they passed our documents around from 1 woman to the next, like village idiots, staring & examining them for a long time, scrutinising them up-close with furrowed brows — unable to read or communicate even basic English. Even after I put them on the phone with my highly experienced & well-seasoned Japanese travel agent, who took pains to explain to them the obvious validity of our travel documents, they stubbornly refused to accept them without providing clear reasons.

They came across as xenophobic country bumpkins with zero experience handling passengers who hold world #1 passports i.e. Singapore.

They also came across as racist - I’m an Asian lady, and my son is part Caucasian; it clearly felt as though we were looked at with disdain simply for that reason, and we sensed that they feigned ignorance, as they pretended they had never laid eyes on Singaporean passports or arrival cards. Their fake-politeness was filled with arrogance & condescension too.

In sharp contrast, Korean immigration at Incheon airport recognised & accepted our arrival cards immediately. Because their airport is clearly first-class & world-efficient, whereas Naha airport is backward & unprofessional.

The Singapore passport is currently world #1, and Singaporeans frequently travel to Japan, so their failure to recognise our travel documents is a total travesty & sign of extremely poor knowledge & training. Absolutely no excuse, for people who process documents from first-world countries day in, day out. Shame!

The staff in the bag drop off area are bunch of racists. They target indian looking people ask to stand separately after dropping bags. They are saying they are scanning bags. If you want to scan bags scan everyones bags. If you want to sterio type with your racist mind set do it descreetly. Dont let your customers stand out separately like bunch of thieves. Never experience this stupid behaviour with any other airlines.

I understand that this woman(
H. S. Seo
서희숙) and some of the other flight attendants on her flight may have encountered many people who were not honest with them. However, helping disabled and elderly passengers is something they should do, especially since they work in a high-level service industry. If they allow themselves to become a callous person, then they should not continue working as flight attendants anymore.

Ich bin schon ein Mal mit Korean Air fliegen. Aber das war vor 4 Jahren. Darum bin ich nochmal mit Korean Air geflogen, um zu gucken ob sich etwas verändert hat.

Meine Route war SYD (Sydney) nach ICN (Seoul-Incheon). Der Buchungsprozess war etwas langsam, weil die Website nicht perfekt war. Das war früher aber auch nicht besser.

Dann kam es 2 Tage später zum Flughafen Sydney. Der war sehr schön, aber der Check-In war überfüllt. Das hat sehr lange gedauert, dachte ich mir. Denn nach Weniger als zehn Minuten war ich schon an der Reihe.

Der Check-In Prozess war wunderbar. Korean Air macht da schon einen guten Job. Ich habe auch mein Koffer abgegeben und mit gutem Gewissen zum Security Check gegangen.

Als ich dann beim Gate war, haben wir gewartet, weil ich war 30 Minuten vor dem Boarding da. Währenddessen habe ich mir im Flughafen was zu essen gekauft.

Als ich dann fertig mit dem Essen war, hat das Boarding schon begonnen. Die Reihe war sehr lang, aber ich habe noch gewartet bis die Reihe kürzer wird. Dann stellte ich mich an die Reihe.

Das Boarding ging unerwartet schnell und war auch ganz „flüssig“ (kenn kein anderen Begriff dafür). Dann bin ich ins Flugzeug gestiegen und habe es mir gemütlich gemacht.

Während wir gerollt sind, habe ich mir nochmal den Sitz ganz genau angeschaut. Der Sitz war sehr gemütlich, war auch breit. Die Beinfreiheit war Perfekt, kann ich nix anderes zu sagen.

Dann waren wir auch auf der Start/Landebahn. Wir sind abgehoben und es hat sich auch gut angefühlt, wieder mal in dieser Kabine in der Luft zu sein. Einfach gut

Auf Reiseflughöhe kam dann auch der Service, und der hat sich wirklich positiv verändert nach 4 Jahren. Das Essen hat auch sehr gut geschmeckt.

Dann bin ich auch eingeschlafen, ohne mich irgendwie umzuziehen, weil ich nicht so gut geschlafen habe. Dann nach 5 Stunden bin ich auch aufgestanden, und wir hatten noch 4 Stunden hinter uns.

Ich habe mir dann nochmal das IFE angesehen, und es war wirklich ein neues Modell. Es hat wirklich gut funktioniert und es hatte auch eine gute Grafik. Ich war wirklich verwundert wie Korean Air sich komplett verändert hat.

Dann kam es auch zum Sinkflug nach einigen Filmen gucken oder sich beim IFE umsehen. Wir waren am sinken, ich musste mich anschnallen und mich auch auf die Landung vorbereiten.

Wir sind dann gelandet, butterweich. Das war wirklich erstaunlich. Dann sind wir auch zu unserem Gate gerollt und sind dann ausgestiegen. Alles wie immer.

Dann bin ich zum Baggage Claim für mein Koffer gegangen. Nach 10 Minuten kam dann mein Koffer und mein Koffer hatte keinen Einzigen Kratzer. Ich war überrascht.

Korean Air macht wirklich einen Sehr guten Job und kümmert sich auch um seine Passagiere. Ich bin überrascht wie Korean Air sich verändert hat. Top Airline

Senior Citizen Abandoned, Lied To, and Silenced

Korean Air's Shameful Customer Service

As a senior citizen, I endured an unforgettable 14.5-hour nightmare on Korean Air KE901 from Seoul to Paris on August 21, 2025, followed by two contradictory, dismissive responses and complete silence from their customer service team.

Despite my son being assigned an emergency exit seat due to his height, I was forced into a cramped middle seat many rows behind, squashed between strangers, despite explaining my severe anxiety about travelling alone.

When the seat next to my son remained empty the entire flight, I offered to pay the premium fee to move. The crew refused, claiming such seats could only be paid for at check-in which was impossible, as I was told the flight was fully booked.

The distress was catastrophic: Cold air blew directly on my face, causing a migraine and chest pains

I was given one tiny cup of water despite repeated requests as I experienced chest pains - I fainted the crew ignored me

All of this would have been avoided had I been allowed to sit next to my son.

A passenger behind kicked my seat for hours, crew only intervened 1 hour before landing

Korean Air's responses were a masterclass in gaslighting:

First reply: Admitted an error at the airport staff wrongly told me no seats were available.

Second reply : Claimed the crew followed policy perfectly, directly contradicting their own admission.

Baselessly implied I was unfit for an emergency exit seat offensive and false.

I speak fluent English, am fully capable of assisting in an evacuation, and my health collapse was caused by their actions, not pre-existing conditions.

Offered a 30,000 KRW (~18) coupon twice which I rejected both times as an insulting mockery.

Since my last follow-up letter TOTAL SILENCE. No apology.

No explanation. No accountability.

THIS IS NOT CUSTOMER SERVICE THIS IS CORPORATE CONTEMPT FOR A SENIOR CITIZEN IN DISTRESS.

I will never fly Korean Air again and strongly advise others, especially elderly travellers, to avoid this airline at all costs.

We have been long time customers of Korean Air & usually happy with things. But these days it seems like they are using a predatory booking system.
For instance...we flew to SE Asia on 9/7/25 all fine... Now ( yes our fault for not realizing it till now) but....after 20 hours of flying they have us waiting 6 hours for the final 1 hour leg to our home. On our upcoming trip home on 12/3/25 We noticed while in Asia so called asking to be moved up to one of many 3+ hour earlier flights that even now are available. They said sure no problem but $400 each change fee! This last flight only costs $65 there are many open seats even now. I told them this but they will not budge.
We have come to the conclusion they did this on purpose knowing customers would later see the 3-4 hour earlier flights and request a change. We are senior aged and this extra 6 hours of sitting in a airport after 20+ hours of flying is really going to be physically hard This will be our last Korean Air flight after 18 years of flying with them

When I flew from Seoul to Jeju Island with Korean Air, I realized about 20 minutes after landing that I had left my passport on the airplane. I immediately went to the information desk for help, and they kindly directed me to the Korean Air service counter.

A gentleman at the desk quickly took down my details — phone number, email, and flight information — and assured me they would contact me once my passport was found. True to their word, the team called me back twice that same day to confirm they had located it and to arrange how I could pick it up.

I was deeply impressed by their efficiency, professionalism, and kindness throughout the process. Losing a passport can be very stressful, but the Korean Air staff turned a panic moment into a smooth and reassuring experience. Thank you for your excellent service!

Duplicate payment for a round trip fee is not possible for a refund. On April 23, 2025 I paid a round trip fare to Koreanair lines for my family of 6 individuals for a one month vacation in the Philippines . Due to emergency heart trouble, we decided to fly back to USA after a week. We were required to pay fare to fly back which was originally paid in advance for a round trip. I asked for a refund of double payment but it was disallowed because it is a violation of their company policy to make a refund. The services are outstanding at the airport and while flying for a long hours of trip. However the obligation to refund double payment is not a generally acceptable principle in a flying business.

It's been a smooth ride so far, so I'd like to add my recommendation here.