ABSOLUTE NIGHTMARE – Dishonest, Unprofessional, and a Complete Waste of Time and Money, Total Scam !!
This is hands down the worst repair shop experience I have ever had. I gave them my Samsung Fold and Alienware laptop, trusting their confidence and repeated promises. That was a huge mistake.
They waived the phone diagnostic fee upfront because I submitted two devices and promised regular updates. After that? Complete silence. No calls. No updates. Nothing.
When I followed up, a different staff member rudely demanded a diagnostic fee, saying they couldn’t even check the phone without it—a direct contradiction of what I was clearly told earlier. Left with no choice, I paid the diagnostic fees for both devices.
Then came over two weeks of pure frustration. Every visit or call meant dealing with a new person, none of whom knew what was going on. I had to chase them constantly, only to hear excuses every time.
In the end:
❌ Phone was NOT fixed
❌ Laptop was NOT fixed
❌ Phone diagnostic fee was NOT refunded, despite their promise to repair it
After wasting weeks of my time, they casually admitted they couldn’t repair either device and simply handed them back completely unrepaired.
What made this experience truly disgusting was their behavior. When I calmly asked for a refund for the phone diagnostic fee (since they explicitly promised a fix), the staff became rude, aggressive, and dismissive. I was told:
“Call tomorrow.
“Manager is on a business trip, Call next week”
Just lies, excuses, and broken promises.
To top it all off, instead of resolving the issue professionally, they tried to low-ball me by offering to buy my devices for parts, as if they were doing me a favor after wasting my time and money.
This shop is unprofessional, dishonest, incompetent, and disrespectful. They have zero accountability and no respect for customers or expensive devices.
🚨 DO NOT leave your device here—not even overnight.