Backwards/ Non-Environmentally Friendly Returns Process
The bikinis themselves are lovely quality, and due to sizing and stock issues, I had to place multiple orders. However, I was very disappointed to be told from customer service that they did not accept items from more than one order to be returned as a bundle, and that on top of that, they insist on charging £5 for each label/parcel. Bundle returns are a normal practice for most companies, and it’s not clear on Kulani Kinis’ website that bundle returns are not allowed. This is the first company that I’ve come across to work in this non-environmentally friendly way, and unfortunately I’m not at all happy with the customer service received.
9 de agosto de 2022
Opinión espontánea