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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I don’t really make negative reviews, but their customer service is outright ridiculous. I have waited for about 3 to 4 months for my order. Plus, CHRIS had my orders wrong and they won’t respond ba... Ver más

Valorada con 1 estrellas sobre 5

DO NOT BUY FROM THEM! I ordered something that was confirmed but never arrived, received no communication about the order fulfillment or shipping and reached out to customer support via several channe... Ver más

Valorada con 1 estrellas sobre 5

They stole my money. Almost 200.00 worth. I ordered a erig they cancelled my order the day it was supposed to be shipped out. I paid for the express shipping they emailed me saying I would get a full... Ver más

Valorada con 5 estrellas sobre 5

Don't listen to the negative comments. Trust me when I tell you they are 100% legit. I received nothing but excellent customer service. I been collecting glass since 1996 so I take this very serious.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vaporizadores

Escrito por la empresa

KushCargo is the Worlds best Online Headshop and Smokeshop.


Información de contacto

2,4

Malo

TrustScore: 2.5 sobre 5

153 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 55% de las opiniones negativas

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2,4

Todas las opiniones

(153)

27 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

They scamed me 75 $

11 de octubre de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Thank you for your feedback. However, after thoroughly checking our records, we found no order associated with us. Additionally, you have not provided the requested order information to verify this claim with Trust Pilot.

Without this critical information, we are unable to investigate your concerns or confirm that this order was placed with us. Based on the lack of supporting details, we can only assume that this review may not be tied to a legitimate transaction with our company.

Valorada con 1 estrellas sobre 5

I ordered 4 days ago and I texted…

I ordered 4 days ago and I texted support 3 times and all they say is it will ship and I hasn’t shipped they don’t answer. Definitely a scam Order No. #53916

25 de octubre de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

You placed your order on Thursday evening. As outlined in our shipping policy, orders require 1–3 business days for processing before shipment. Since our business operates Monday through Friday and is closed on weekends, your order was scheduled to ship on Monday—the second business day following your purchase.

We appreciate your patience and assure you that we strive to fulfill orders as quickly as possible while maintaining quality service.

Valorada con 5 estrellas sobre 5

Vessel Helix pipe - customer service

I ordered the Vessel Helix pipe from Kush Cargo as I heard from Reddit that they had great prices. And it was a great price! I hadn’t heard anything after a few days whether they received my order or any info on a shipping date, so I contacted them via email to ask the status. Austin immediately replied back to me saying he’d check on it. I then got an email saying my item is about to be shipped.
Austin was speedy and very helpful. Great customer service from Austin! I will be ordering from them again.

3 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently purchased the Badwood MicroG…

I recently purchased the Badwood MicroG G Pen and I couldn't be happier with the transaction; from the shipping speed to the packaging which would have had to be run over by a UPS truck to damage the contents (if even then).

The G Pen I scooped was for my collection & I've literally been looking for an affordable Badwood collaboration for, well, ever I suppose. Limited Grenco collaborations from 2016 are like a white elephant & I almost broke down & payed $300+ for one on an inferior website but thank God for Kush Cargo coming through in the clutch (pun intended). From function to artistic beauty this complete set meets & exceeds my expectations.

Oh and I did contact customer service about a question beforehand & was pleasantly surprised to get an answer so quickly. Thanx KC - you rock :)

12 de septiembre de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

The company issued a refund

The company issued a refund

I misunderstood something about the shipping, and the company got in contact with me despite me being angry with them. They responded promptly, and have started the refund process. Thanks for understanding, KushCargo!

18 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

scam company, took over a month to ship only got 1 of 8 items ordered

took over a month to ship, didn’t even get my whole order. they sent me ONE ITEM and then refunded the rest. i had to email them 5 times to get them to ship my order and even then they still managed to “forget” to put 7 out of 8 items in the box. honestly should dispute the entire charge with my bank this company is a SCAM!!

18 de agosto de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

We sincerely apologize for the frustration you experienced with your order and any inconvenience it caused. While we did refund you for the missing packs of rolling papers, we understand that this was not the experience you were expecting.

Going forward, we will be removing the option to purchase single packs of papers, as managing the inventory for low-cost items like these has become increasingly difficult. This will help prevent issues like this from happening again.

Valorada con 5 estrellas sobre 5

Great quality products delivered

9 de septiembre de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Thank you for your feedback. I would like to provide some clarification regarding our shipping times for your better understanding. Please note that our shipping estimates only include business days, which are Monday through Friday, excluding holidays. You placed your order on April 16th and received it on April 22nd, which is the 4th business day from your order date.

Valorada con 1 estrellas sobre 5

I placed an order over a week ago

I placed an order over a week ago, paid For expedited shipping, which is 2 to 5 days and it’s been over a week and I Have not received any tracking information. I have sent multiple emails and gotten zero response at this point I would like a refund and I will never do business with this company again definitely a huge scam. These people need to be shut down.

28 de agosto de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Thank you for sharing your feedback, and we sincerely apologize for any frustration caused by the delay with your order.

To clarify, your order was delivered on the 7th business day, and we have fully refunded the shipping costs to address the delay.

While we did receive a chat message from you at 4:30 am, our team responded promptly during our regular business hours the same day. We always strive to provide timely and efficient service, and we regret that this situation didn’t meet your expectations.

If there’s anything else we can do to further assist, please don’t hesitate to reach out. We appreciate your feedback and will continue working to improve our processes.

Valorada con 1 estrellas sobre 5

I have not recieved order

I order a pulsar apx volt v3 from this website. I paid for express shipping (2-5 business days). It has been over a week and my order has not been shipped yet. I have gotten no update on my order yet. Looking at other reviews makes me feel like I got scammed from this website which is unacceptable. I have also tried emailing them and reaching out to there support service and have recieved no response, i reached out 3 different times and nothing. I suffer from chronic pain and use medical marijuana to help me with that, its is unacceptable that i pay for faster shipping and not receiving my order when expected. My order number is #53077.

3 de septiembre de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Thank you for bringing your concerns to our attention, and I deeply apologize for the inconvenience and distress this situation has caused you. We strive to offer reliable and timely shipping, and it's clear we fell short in this instance.

I can confirm that your order #53077 was delivered as per the tracking information provided. Nonetheless, understanding the urgency of your needs, especially given your health condition, we have issued a full refund for all shipping charges as a gesture of our commitment to your satisfaction.

Please check your email for the refund confirmation and further details. If there's anything more we can do to assist or if you have additional questions, do not hesitate to reach out directly. Your experience and trust in us are paramount, and we are here to support you every step of the way.

Valorada con 1 estrellas sobre 5

I ordered a mystery box

I ordered a mystery box, some wraps n a 75 water pipe. Half the stuff n the box arrived broken n the water pipe never even came. Customer service will not respond to my emails.. they gotta pretty good scam going over there!

20 de agosto de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Thank you for your feedback. However, after thoroughly checking our records, we found no order associated with your name. Additionally, you have not provided the requested order information to verify this claim.

Without this critical information, we are unable to investigate your concerns or confirm that this order was placed with us. Based on the lack of supporting details, we can only assume that this review may not be tied to a legitimate transaction with our company.

Valorada con 1 estrellas sobre 5

I bought I focus carta V 2 days ago and…

I bought I focus carta V 2 days ago and they contacted me and said it was fraudulent the billing address on the card isn’t the same which it is and no one has emailed me back. Lush cargo could you please either refund it or confirm that it is getting shipped out.

30 de julio de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Unfortunately, we haven't received any response from you through Trustpilot regarding the requested information to verify your order details. Without this, we are unable to locate or confirm any specifics about this purchase.

Valorada con 1 estrellas sobre 5

When do you start the shipping

When do you start the shipping. 52588. Having a bad experience so far

13 de julio de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Hello Hamza, We are closed over the weekends. Your order from Friday night shipped out today, Tuesday. Orders take 1-2 business days to ship out.

Valorada con 5 estrellas sobre 5

I just ordered a Lookah Firebee kit…

I just ordered a Lookah Firebee kit from Kush Cargo. I needed it for a trip I was taking In 4 days. They got it to me in 3 days plus they gave me a discount. Really excellent service staff there. Thanks for making my weekend Kush Cargo

27 de junio de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I ordered a Dab Tech Duvo X and got…

I ordered a Dab Tech Duvo X and got glass bowl banger cleaners and two oil containers and not my pipe and haven’t heard nothing back. If I don’t hear back soon I’m going to report to better business bureau.

7 de junio de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Hello James, we have no record of an order from you and you did not respond to the request from Trust Pilot for order details.

Valorada con 1 estrellas sobre 5

This is a horrible company to order…

This is a horrible company to order from. Trying to buy a limited edition nectar collector. They told me it's on back order and they don't know when they'll get it in stock. Placed the order over a week ago and haven't heard from them since yet they falsely advertise as the item still being available. Can't get ahold of anyone in the company to get a refund and buy my item from somewhere else. They also don't have their Facebook page up anymore or I couldn't find it. I'm starting to think this is a scam.

8 de junio de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Hello Steven, we have no record of an order from you and you did not respond to the request from Trust Pilot for order details. Our email line support is responded to within 24 hours. Facebook removed our page because of the products we sell 4-5 years ago.

Valorada con 3 estrellas sobre 5

Just wondering how long it usually take…

Just wondering how long it usually take to get thr email after order is confirmed. I'm on day 4 and still haven't got word about anything. Order #52288

17 de junio de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

Orders ship out within 1-3 business days. I see your order was delivered within your selected shipping timeframe.

Valorada con 4 estrellas sobre 5

Be patient!

I originally placed an order on March 2nd expecting the bong to ship quickly to my door, but I was emailed by Austin and he told me that the bong was on back order, and gave me the option to wait or refund. I decided to wait. Days go by, weeks, I email Austin at least once every week to see if he had any updates. He had told me a couple of times that the bong would ship soon, but unfortunately the manufacturer of the bong had delays putting their products out to wholesalers, which meant I had to wait even longer. Austin did notice I was waiting a very long time, and offered to upgrade my original order of a KLEAN 8" round bottom bong, to a 12" beaker bong from the same brand, free of charge. He then shipped my order off 3 months later, and it arrived at my door 4 days later. It's a wonderful piece!

Tip for Austin: Please let it be known if products are on back-order/out of stock! A lot of people complain about ordering something, then waiting a long time due to back order. I think it would be useful if you list on the site if a product is out of stock, or will take a longer time to ship, instead of having people think their order will ship fast.

1 de marzo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

SCAM SCAM SCAM _ DO NOT BUY

place is a total scam. They will take your money and give you the run around. Ordered a glass attachment for my puffco on mothers day 5/12 (item was in stock) - fast forward to 5/17 and i still have an email saying usps label created and waiting pickup so i reach out to support and they apologize and tell me its shipping that friday with some goodies. Well it didnt ship and when i reached back out to ask why i was told the item was on backorder and would ship the next day. Still nothing and no response from support. Company is a scam and if could give negative stars i would. DO NOT BUY FROM THEM, PLENTY OF LEGIT COMPANIES THAT WILL NOT STEAL FROM YOU. edit: Order #51936

11 de mayo de 2024
Opinión espontánea
Logotipo de KUSH CARGO

Respuesta de KUSH CARGO

We sincerely apologize for the inconvenience you experienced with your order. While we strive to keep our inventory updated and provide accurate information, we acknowledge that we fell short in this instance.

Regarding your order #51936, the item unexpectedly went on backorder, and we regret the delay and miscommunication about its status. Please know that we refunded your order in full.

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