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Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

15 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 48 horas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 3 estrellas sobre 5

Product review

The ordering process was smooth and straightforward, and the customer service team is very friendly. However, my experience has been mixed because the products lack detailed usage instructions. While there is a product synopsis provided, the absence of clear guidance made it difficult to use the product effectively, leading to some waste and a lack of noticeable results. Despite this, I believe I have now identified the correct formula for my needs and plan to place another order. I hope to see more comprehensive usage directions included in the future.

29 de mayo de 2026
Opinión espontánea
Logotipo de Labtrustpeptides

Respuesta de Labtrustpeptides

Hi Richard,

Thank you for your honest feedback.

As our peptides are strictly intended for research use only, we're unable to provide usage instructions.

We're glad to hear that you've now found the formula that best suits your needs.

What we can always guarantee is the purity and quality of our products. Every batch is carefully tested to ensure it meets our high standards.

We appreciate your trust and look forward to serving you again.

Best regards,
Lab Trust Peptides

Valorada con 5 estrellas sobre 5

Great REAL products

Great REAL products. I had a question they responded promptly with clarification. quick shipping. Overall I am and will be a returning customer.

28 de mayo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

The product is perfect...but....

The product is perfect...but...the vials do not have a vacuum, that means you won't be able to store them for many months. And the vials don't come with labeling that makes any sense. So if you are a user of multiple peptides like I am, it can become pretty confusing. Logistics: Once they send the order by USPS or UPS, they often forget to email the their clients the tracking #.
My very first order was sent to the wrong address, I still haven't received replacement for their logistical error.
Hoping they will straiten out their kinks.
Good news, they reply emails promptly and do whatever it takes to correct any problems.

1 de mayo de 2026
Opinión espontánea
Logotipo de Labtrustpeptides

Respuesta de Labtrustpeptides

Hi Paul,

Thank you for your honest feedback.

We're glad to hear you're happy with the product quality and our customer support.

We appreciate your comments regarding vial labeling, tracking notifications, and shipping. Feedback like yours helps us improve our processes and customer experience.

We're sorry for the inconvenience caused by the delivery issue, and our support team is working on fully resolving it for you.

Best regards,
Lab Trust Peptides

Valorada con 5 estrellas sobre 5

I've been a loyal customer for the past…

I've been a loyal customer for the past 8 months and Im really glad I found Lab Trust Peptides. My research with Tirze and Reta has been amazing so far the quality has been consistently great. The customer service is also awesome and always helpful. Even though Im based in Houston, shipping has always been smooth and reliable.

20 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy ordering process

Easy ordering process, fast shipping, and great product overall. I was a little confused about the payment process at first, but once I figured it out, everything went smoothly.

14 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Order came quick

Order came quicker than expected, foam packaging was secure and nothing was damaged.

18 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never received my order

Like Valerie in the previous review, I ordered from LabTrust on May 2, 2026 [$300]. I received their online "free" book by email that day and a follow-up email that my order was being processed. I received a USPS tracking number showing my order processing through the mail system until it stalled and has remained in mail limbo for almost 10 days. Emails to lab Trust on May 11 and May 12 have not been answered. The product if shipped has now reached room temperature during shipment making it unusable. I am contacting my CC to cancel the order.
If I could have given a score of 0, I would have.

30 de abril de 2026
Opinión espontánea
Logotipo de Labtrustpeptides

Respuesta de Labtrustpeptides

Hi Allen,

We’re sorry to hear about your experience. After reviewing the shipment, it appears the delay was caused by USPS transit issues and not by a processing delay on our side.

We completely understand your frustration and concerns about the product condition after the extended delay. Please contact our support team with your order number — we’ll gladly send you a replacement.

– Lab Trust Peptides

Valorada con 1 estrellas sobre 5

Beware Lab Trust Peptides and labtrustpeptides.com

I ordered from labtrustpeptides.com on May 2, 2026 and paid with a credit card. On May 7 and May 12, 2026, I emailed Lab Trust Peptides and asked when my order would ship. Both times, a person named "Jeff" wrote back to me, telling me that my order had inadvertently been overlooked. Neither time did "Jeff" provide a shipping date or tracking number. When I checked my credit card for the May 2nd transaction, I discovered it was not made by a company named Lab Trust Peptides but by a company named We Help With Ads LLC which is based in ST. Petersburg Florida. The name registered with the State of Florida for We Help With Ads LLC is given as Samuel Hinz of St. Petersburg FL and the phone number is given as 239-666-7574. When I emailed info@labtrustpeptides on May 12th with this information, I was issued a fake refund receipt that had no transaction number of anything else on it. When I wrote back demanding an actual refund receipt, and saying that I would share my experience with Lab Trust Peptides, I was later given what looks like an actual refund transaction receipt - though only time will tell if it was an actual refund. I disputed the charge with my credit card company. But I also want everyone to think twice before ordering from Lab Trust Peptides. They provide no contact phone number on their website. Neither do they provide a mailing address. Next time I will be more careful.

12 de mayo de 2026
Opinión espontánea
Logotipo de Labtrustpeptides

Respuesta de Labtrustpeptides

Hi Valerie,

We’re sorry to hear about your experience and understand your frustration. We’d like to clarify that the name appearing on your card statement belongs to one of our authorized payment processors, which can differ from our store name.

As soon as you contacted us regarding the issue, a refund was issued immediately. Depending on the bank or card provider, it can sometimes take a few business days for the transaction to appear officially on your statement.

We apologize for the communication issues and appreciate your feedback.

– Lab Trust Peptides

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