Company completely unresponsive
Customers should be aware that this company is located in Poland, not Germany, and that if anything goes wrong with your order you will never be able to contact them about it or receive a reply by any means.
I ordered a set of wall lamps from their German site, which arrived with the wrong glass shades. I attempted to contact the company via phone, e-mail, and WhatsApp for almost 3 months and have never received a reply from them. I finally complained to PayPal and the company agreed to refund the cost of the shades if I returned them (I have no idea how PayPal managed to reach them), but despite me returning the shades to them (in Poland, as requested), I have not been refunded.
Edit: The company has finally refunded most of what I claimed. However, this was still without ever having spoken or having direct contact with anyone from the company. It's a shame, as they have beautiful lamps that are hard to find anywhere else. Just be aware that if anything goes awry it will be difficult to rectify it.
30 de mayo de 2024
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