LANDBAY Opiniones 

653
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

This is a HMO PT, we were advised by the staff that another valuation has to be done and that was it. I even asked that if the client made a capital overpayment to reduce the loan to fit the LTV afte... Ver más

Valorada con 5 estrellas sobre 5

Really great support and helping co-ordinating with the relevant departments to meet a very tight deadline on a complicated case. Couldn't have done it without your support a long the whole process! T... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

we came to landbay late in the day on a modern auction purchase after previous lender let us down. underwriter (David F) was superb, totally got the urgency of the situation. can't expect that sort of... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have recently regularly been using Landbay to place 6 bed HMO mortgages. Our client is a portfolio landlord (lots of experience with several lenders!) and always comments on how sleek Landbay's use... Ver más

Información sobre la empresa

  1. Institución financiera
  2. Operador de mercado

Escrito por la empresa

Landbay is an award-winning specialist buy-to-let lender providing landlord lending solutions via our intermediary network. Our team offers in-depth knowledge of the buy-to-let mortgage industry, combined with a technology-enabled approach to lending, which equips us to take on complex cases.


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

653 opiniones

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1 estrella

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4,3

Todas las opiniones

(653)

123 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Intermediary Service

I only have one thing to say to Land Bay...

Charlotte Higgs from the intermediary team deserves not only a pay rise, a promotion, and commendation, she also deserves the utmost recognition from her higher ups.

I've been a commercial broker for several years now and it's rare that I'll leave a review of a lenders services. However, it would be a grave injustice if I were not to leave a review of the ABSOLUTELY lovely experience that I've had from Charlotte today.

After being let down by another lender who sung their own praises about being "able to do the case" and "Yeah, sure no problems". Charlotte took the time to assess the case, speak with underwriting, explain what would be asked for and her product knowledge on the rates/requirements was bang on, she even informed me of the potential valuation data being slightly skewed due to recent refurbishment work on the property that I was discussing with her.

9 de octubre de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Bilal,

Thank you for your review and feedback!

It's great to hear how much you enjoyed working with Charlotte and have passed this on to her and the team.

We hope to work with you again soon!

Valorada con 5 estrellas sobre 5

Exactly what brokers want from a lender

From initial guidance by Rahead Hussein BDM to tell us we could do this, through to the clear and efficient underwriting by David Francis (kudos David, you were a pleasure to work with), ending up with a really happy portfolio landlord client; I have to say this organisation is great to work with!

7 de octubre de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Tarjinder,

Thank you for leaving your review. We've passed your feedback on to Rahead and David. We're glad you liked working with us!

Valorada con 5 estrellas sobre 5

Placed a deal with them (Ltd Co HMO…

Placed a deal with them (Ltd Co HMO BTL) for my clients which all went very smoothly. Was able to communicate directly with the underwriter, which speeds things up no end. Instructions from my broker contact re how to submit the case were all very clear. Very good and on the ball throughout.

12 de septiembre de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thank you Martin for your 5 star review! We are happy to here you enjoyed working with us.

Valorada con 5 estrellas sobre 5

Outstanding Support...

We've used Landbay before, as a Brokerage and always been happy with the service.

On this occasion, this was no different, with outstanding support from the Underwriter - Simrat Gill.

The case was far from straight forward, but we experienced a smooth process from our initial discussion with our dedicated contact Paula Dawson, through to Offer,

11 de septiembre de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Andrew,

Thank you for your 5 star review!

We're pleased to hear that you are happy with our service and enjoyed working with Simrat and Paula.

We've passed your review on to them.

Valorada con 5 estrellas sobre 5

Amazing team at Landbay including the…

Amazing team at Landbay including the underwriter Collette and the business development manager Simone!!

Thanks for all your help!!

22 de agosto de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thank you Rikesh! We've passed this feedback on to Collette and Simone.

Valorada con 5 estrellas sobre 5

Landbay are a delight to work with!!

Landbay are a delight to work with!!

I highly recommend using them as the allocated underwriter and personal service cannot be faulted and I will always use their services for complex cases.

13 de agosto de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Sharon,

Thank you for your review. We're glad you enjoy working with us and we're able to help with your cases!

Valorada con 5 estrellas sobre 5

What a great lender

What a great lender, always in hand to help make the case fit, listened to use and once we found the correct rate to help the loan fit on a ltd co BTL the mortgage was produced in hours! will def use again!

31 de julio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thanks Natalie! We look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, swift responses and direct access to the underwriter. How refreshing is that!
Chloe was always so helpful and was ALWAYS available to speak to me which made the whole process so much easier. Thank you Chloe

26 de julio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Emilio,

Thank you for leaving a review. We've passed this on to Chloe!

Valorada con 5 estrellas sobre 5

Very quick turnaround on underwriting

Very quick turnaround on underwriting, quick system. Easy upload of docs. No unnecessary underwriting requests. Very impressed.

12 de julio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thank you Vanessa. We're glad you enjoyed working with us!

Valorada con 5 estrellas sobre 5

Very smooth processing

Very smooth processing. Welcome assistance from the BDM Ian. Very clear list of requirements and speed of processing from the underwriter James.
Very please with the outcome and impressed with the way the case as been handled.

3 de julio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Mark, thank you for your feedback. We have passed your review on to Ian and James.

Valorada con 5 estrellas sobre 5

HMO Remortgage

very easy to deal with and regular updates. special thanks to Jasmin Locke on a recent case that made Landbay, as always, very easy to deal with for cases

21 de junio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thank you Jordan! We've passed this review on to Jasmin.

Valorada con 5 estrellas sobre 5

Efficient at every stage

The system was easy to use, great support and service from the team and updated at every stage. Very efficient and the product offering was superb.

21 de junio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Lucy,

Thank you for your review. We're glad you enjoyed using our broker portal and our products.

Valorada con 5 estrellas sobre 5

A helpful BDM

A helpful BDM, an understanding and communicative Underwriter and a Head of Sales who got involved.

20 de junio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Thank you Chris! We're glad you enjoyed working with us.

Valorada con 5 estrellas sobre 5

Enjoyable experience

Jon Braddick, BDM, very approachable and know what help is needed .
Shalini Tamang,Underwriter, understand the case really well and help to solve the valation problem and always keep us updated.
Plus their system is very simple to use.

7 de junio de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Nan,

Thank you for your review and feedback. We have passed this on to Jon and Shalini.

We look forward to working with you again soon.

Valorada con 5 estrellas sobre 5

Very easy to deal with..

Very easy to deal with... Good BDM's and underwriters.
It was an easy process and Landbay are a lender I would use again.

6 de abril de 2024
Opinión espontánea
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Respuesta de LANDBAY

Hi Ian, thanks for your review. We're glad you found our process easy and hope to work with you again soon!

Valorada con 1 estrellas sobre 5

Absolutely the worst lender I have ever…

Absolutely the worst lender I have ever dealt with. My experience with Landbay Mortgages has been nothing short of a nightmare. Initially, I was on a fixed-rate mortgage, which suddenly switched to a floating rate without proper notice, effectively doubling my mortgage payments. The new rate was so exorbitant that I had to negotiate a payment plan just to manage the skyrocketing costs.

The ordeal didn't stop there. After enduring months of delays because they kept requesting additional documents, the head underwriter finally approved my new mortgage. However, just when I thought the nightmare was over, they pulled the new mortgage offer without any valid reason. This happened after they had dragged the process out long enough to push me into arrears and force me into a payment plan under the oppressive floating rate.

Landbay Mortgages' incompetence and unscrupulous practices are appalling. They have no regard for their clients' financial stability and seem to thrive on creating distress. Their constant delays, changing terms, and ultimate withdrawal of the approved mortgage demonstrate a complete lack of professionalism and reliability. I urge anyone considering Landbay Mortgages to steer clear and find a more trustworthy lender. This company is an absolute disaster and will only lead you into financial ruin. Avoid at all costs.

27 de mayo de 2024
Opinión espontánea
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Respuesta de LANDBAY

Dear Vivek,
 
We understand that mortgage terms can be complex, and we appreciate your patience in allowing us to look into your case.
 
A fixed-rate mortgage will always revert to a variable rate once the fixed period ends, which was 5% + BBR, as detailed in your mortgage offer. It also outlines when the fixed rate period ends.
 
We also notified your broker 90 days before the end of your current fixed deal and then we notified you 30 days before.
 
Regarding rescinding your new mortgage offer, Landbay is a responsible lender with strict policies that need to be met to consider a new application.
 
I appreciate that this isn't the outcome you would've wanted. However, I hope that our response clearly explains why we have made this decision.

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