Cypress Quay Opiniones 

116
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I've been going here for a good year and a half now for Electrolysis treatment. Natasha and all of the girls are wonderful and incredible considerate. You are treated incredibly well and given pl... Ver más

Valorada con 5 estrellas sobre 5

I've been coming here for the past year for laser with Jen and more recently for facial electrolysis with Lucie. I've had great results and enjoy talking with them at each session, makes the whole exp... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Natasha and the rest of the team are the kindest and most helpful lot I have met. At first, I was incredibly apprehensive. I’m not someone who’s into beauty or skincare but I wanted electrolysis... Ver más

Valorada con 5 estrellas sobre 5

I’ve been having laser treatments with Jen for the last couple of months and not only am I seeing great results, I am always at ease! When booking my major concern was being uncomfortable having i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Clínica dermatológica
  2. Salón de belleza
  3. Servicio de depilación por electrólisis
  4. Servicio de depilación por láser
  5. Tienda de vitaminas y suplementos

Escrito por la empresa

Cypress Quay is Manchester's specialist laser and skin clinic, offering advanced aesthetic treatments in a welcoming and inclusive environment. We are proud to provide expert electrolysis and laser hair removal for everyone, including transgender and non-binary clients on their gender affirmation journey. Led by the highly qualified Lucie and her team, we are committed to delivering the highest quality, professional care. Ready for your transformation? Visit our website to book a consultation and discover why we are a top-rated aesthetic clinic in Manchester.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

116 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(116)

9 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Highly recommended

Lucie is very skilful knowledgable and professional. The progress we have made is life changing. Cannot thank you enough.

2 de mayo de 2023
Opinión espontánea
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Respuesta de Cypress Quay

Thanks so much for your review!

Valorada con 3 estrellas sobre 5

I am very disappointed by my treatment

I am very disappointed by my treatment. I am at my 7th session for full legs and underarm and I still have a lot of hairs on my legs. Jen is lovely but I paid 750£ to have results, and they are not here. The machine they are using is definitely not a laser like you would have at a dermatologist laser clinic. I don't recommend, super expensive and not worth it.

19 de mayo de 2023
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Respuesta de Cypress Quay

Hi Ornella,

Thank you so much for taking the time to review us. I am really disappointed to hear that you are so unhappy with your treatment. On speaking to your therapist she said that you hadn't mentioned you were unhappy at your last appointment.

At The Laser Lounge, we strive to provide extremely high quality results from well trained staff and if this is something we haven't delivered then we would always rectify. However, I must point out that laser hair removal does not come with a guaranteed result and there are a select few people who it doesn't work for. With this in mind it is always mentioned at the consultation and on the consultation forms to be as transparent as possible.

We use a laser diode machine which is perfectly adequate for our clinics needs as it is the best machine for our demographic of client. I cannot comment on what machines would be used in a dermatologist clinic but as an experienced laser therapist myself I can vouch for the fact that the machine we use is more than suitable for laser hair removal.

1 star reviews are truly devastating to a small business and I am genuinely upset that you did not raise your worries with Jen at your last appointment or with the clinic directly so that we could have done something to address your concerns.

Again, I thank you for taking the time to write this review and I will ensure that the negative feedback is used to improve our service in the future.

Kind Regards,

Lucie
Clinical Director
The Laser Lounge Media City

Valorada con 5 estrellas sobre 5

🌟🌟🌟🌟🌟

I've been coming to The Laser Lounge for around a year and a half now! All the ladies are absolutely lovely, so welcoming and friendly! Clinic is gorgeous and spotless! Lucie has been incredible throughout my laser hair removal journey!

12 de noviembre de 2022
Opinión espontánea
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Thankyou Elisha!

Valorada con 5 estrellas sobre 5

Regular customer

I've been going to the Laser Lounge for and year and a half now(different areas) and all I can say is it's definitely worth it.
The girls are amazing, I've been attending appointments with Jen and she is lovely - very professional, yet friendly - she will make anyone feel comfortable.
The process is painless and definitely reduces hair.
I would 100% recommend.
The new clinic is literally 5min walk from the old one and it's very easy to find it.

8 de noviembre de 2022
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Thankyou Denitsa!

Valorada con 5 estrellas sobre 5

Professional & great experience

I’ve been coming here for years and I wouldn’t go anywhere else! Everyone is so professional and it makes me feel at ease especially when getting full body laser. I’ve almost finished my 2nd course of treatments and will be buying top up treatments now as I can never go back to shaving/waxing after experiencing laser hair removal.

1 de octubre de 2022
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Thankyou Miriam!

Valorada con 5 estrellas sobre 5

⭐️⭐️⭐️⭐️⭐️ Cannot recommend Laser…

⭐️⭐️⭐️⭐️⭐️ Cannot recommend Laser Lounge enough!

I've wanted laser hair removal for years but always been too scared to take the leap! A friend recommended Lucie and her team. I'm plus size, have PCOS and was really nervous, the consultation put me at ease immediately, Lucie was so friendly and explained everything to me and answered all of my questions and concerns. I had my first session at their new site which is beautiful (with FREE parking!). Jen did my first treatment, again I was nervous but she was so lovely and helped me feel calm. The treatment was so much quicker and nicer than I expected. It wasn't painful at all, it just felt warm. I'm really looking forward to seeing the results and grateful to the team for being so kind and patient!

10 de noviembre de 2022
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Thankyou Siobhan for a lovely review!

Valorada con 5 estrellas sobre 5

I have been coming to Laser Lounge…

I have been coming to Laser Lounge since July for laser hair removal and fat freezing with Jen. She has made me feel so at ease, explaining the procedures and what it entails, I even look forward to going !! I would most definitely recommend them

18 de julio de 2022
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Thankyou Susan!

Valorada con 5 estrellas sobre 5

Very welcoming and professional

Very welcoming staff. I have appointments with Lucie every couple of weeks or so and trust her 100% with my electrolysis! They’ve also recently moved to a new building which is much better, with their own space rather than being tucked away in Media City. Oh, and free on-site parking is a definite plus.

I’ve pre-paid for 10 sessions, so I think that shows the level of confidence I have is very high.

12 de noviembre de 2022
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Thankyou Dani!

Valorada con 5 estrellas sobre 5

Cannot recommend enough!!

I’ve been coming to Laser Lounge just a little over 2 months having regular electrolysis sessions. Lucy is lovely and makes you feel so at ease, she talks you through the process and is very realistic and honest with her results (which has been rare in my personal experiences previously). The results are exactly what I expected and what was outlined to me at the consultation and I feel so so happy with them. I previously really struggled with confidence and being in certain lights but it no longer consumes me and I’m just really grateful that I discovered Laser Lounge! Would recommend to anyone a hundred times over.

1 de octubre de 2022
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Thankyou so much Tyler!

Valorada con 5 estrellas sobre 5

Amazing results, friendly staff & reasonable price

My experience with Jen has been great! I’ve only had 2 sessions of laser and I’ve had amazing results. It’s completely pain free and a friendly atmosphere. Love the new salon and such a reasonable price, just wish I’d come sooner! x

17 de octubre de 2022
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Thankyou Alice!

Valorada con 5 estrellas sobre 5

So happy I took the plunge and booked…

So happy I took the plunge and booked laser hair removal, even happier I done it with the laser lounge. Friendly and experienced staff, easy to get in touch with and a comfortable experience.

17 de noviembre de 2022
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Thankyou Rachel!

Valorada con 5 estrellas sobre 5

Excellent experience and friendly

At first I was nervous to seek laser hair removal but I found The Laser Lounge online, and they have been excellent.
They are really nice and friendly, fully accepting and embracing me. They've been completely reassuring so I can be confident in the results I'm seeing. They were very clear at explaining how it all works and what to expect, and were keen to listen to any questions I may have.
They have been very open and transparent about everything so I've felt well informed. There has been very clear communication every step of the way so I know what to do and get clear reminders for when my appointments are.
Being at MediaCity is an easily accessible location too, which I've found really helpful.

I would 100% recommend, and will definitely be going there for any additional future treatments

15 de septiembre de 2022
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This is lovely! Thankyou Mona!

Valorada con 5 estrellas sobre 5

Easy, friendly, quick and effective!

Thought about laser hair removal for years, wish I’d done sooner! Friendly staff and really nice and clean setting. The lip and chin treatment is done in 5 minutes - I pop over on my lunch break, it’s so convenient, discreet and no redness.

26 de septiembre de 2022
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Thankyou Kate!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Really pleasant service and put me at ease, as well as giving knowledgeable answers to any questions. Highly recommended

21 de septiembre de 2022
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Thankyou!

Valorada con 5 estrellas sobre 5

Fantastic gem of a place in Media City

Fantastic gem of a place in Media City. I have had several laser hair removal sessions and fat freezing sessions. Jen is accommodating, professional, knowledgeable and just lovely. Hands down recommend.

13 de septiembre de 2022
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Fantastic! Thanks Charlotte!

Valorada con 5 estrellas sobre 5

Laser Lounge

Great service and very friendly team - I’m very happy with the results and the value for money

17 de septiembre de 2022
Opinión espontánea
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Thankyou Michael!

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