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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I can’t trust this company.They promised me replace my item,that was absolutely different with poor quality for big money(size.color)But I received nothing.

Valorada con 1 estrellas sobre 5

waiting for my £110 refund!!! for there cheap tackie lounge suits that they sent nothing like the pictures i have have sent 8 emails for my refund cheeky offering me 10% of my refund and keep the che... Ver más

Valorada con 1 estrellas sobre 5

Complete scam company, O2 simply werent interested in sorting out the issue even though its 'their' issue in the first place. I never asked them to activate my phone number to pay for things without m... Ver más

Valorada con 1 estrellas sobre 5

Bit of a read but could help? the same issue different company. PSA wishy-washy with little power! these companies maneuver around the PSA simply by understanding the system and starting afresh und... Ver más


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1,2

Muy malo

TrustScore: 1 sobre 5

106 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Scam

Had a popup whilst looking for audiobooks, after closing an unwanted pop up I then received a text informing me that I'd subscribed to a 4.50 a week service. This is fraud.

24 de abril de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Caught up with this same scam..

Caught up with this same scam... received 2 random messages saying i had subscribed. 02 cannot give me a refund but placed a ban on further charges. Best thing to do is to call your service provider as soon as you receive the text msg to place a ban!

17 de abril de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

This has happened to me as well

This has happened to me as well in April & if we can get the word out hopefully the authorities/ regulating bodies can shut it down. Make an immediate complaint to the Phone paid services authority. The PSA website can be found via google. With your mobile phone company you must ask them to stop and block all “ charge to bill” and “charge to mobile debits”. I was able to do this with 02. It’s a horrible thing to happen. Makes you wonder what else could have been charged to your phone. I dread to think. P.S. do not expect a refund.

15 de abril de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scammers who promise to refund and don't

Tried to minimise a page on facebook by pressing the cross in the right hand corner and suddenly receive a text message to say I am signed up to a weekly movie subscription for £4.50 per week. Text stop immediately and call the number to ask for a refund for something I did not sign up to. Am asked for my email for a paypal refund. Give it. Nothing comes into my account.

13 de abril de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

A dodgy company with shifty people…

A dodgy company with shifty people running it under the pretence of being an reputable company. Like others I was automatically signed up to a service I had no knowledge of, nor care about! I straight away called up my service provider and placed a stop to it. I then tried speaking to customer services, they didn't seem bothered much but said they "place a stop" to it. Their blatant lies of trying to tell people they signed up to it is a such a farce one can't help but laugh at the pretentious attitude and to think we're mindless sheep with no knowledge and lack intelligence. Why would so many others online be angry or frustrated at this service of being signed automatically without their consent? Because its a scam and this company thinks people are stupid to believe they signed up themselves.

5 de abril de 2018
Opinión espontánea
Valorada con 1 estrellas sobre 5

Scam posing as premium movie service

These people are supposedly a premium movie service costing £4.50 a week that you have to 'opt in' to on your mobile bill. In reality, most people become aware of them by accidentally clicking on a banner ad on social media - and that's it, you're subscribed. No further permission or checking that you really wanted the service. In my case, I didn't even do that: I just got two text messages out of the blue saying I'd subscribed. Then begins the fun and games of trying to get unsubscribed. Your mobile provider will not be interested in helping you, and neither will Ofcom. Lasevia is based in Cyprus and not subject to British law. The text message option to cancel costs £4.50 a time and the telephone option is a high-rate premium number masked as a local rate. When you finally do make contact, the company tells you you must give them your bank account details or Paypal details in order to receive a refund. Then you don't get your refund. And you need to continuously monitor your mobile bill for extra charges and the subscription itself. There is no way to get these people to stop under British law. They are thieves and charlatans. Avoid them like the plague.

27 de marzo de 2018
Opinión espontánea
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Respuesta de Lasevia

Our customer advisor has explained that we could not have simply sent you messages and that a subscription had been activated and that we can see the full evidence of this being done. They have also confirmed to you personally that you have been removed from our service.

The text message option to Opt Out of all our services only costs a standard network charge and not the £4.50 that has been mentioned and our telephone line is also a standard rate line and not a premium rate line as this is a requirement of our regulator.

We are sorry that you did not enjoy a service that many other customers do enjoy but are pleased to see that our customer services team have spoken to you to resolve this.

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