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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

ABSOLUTELY AWFUL CUSTOMER SERVICE This is a China based company with a 1 man office in London. Ordered 2 x medium sized jackets in October, received 1 x Large and 1 x Medium both would have fitt... Ver más

Valorada con 5 estrellas sobre 5

These orthopedic sneakers handled a long city trip better than I expected. We walked way more than planned and my feet were still fine by the end of the day.

Valorada con 5 estrellas sobre 5

These waterproof boots handled a full rainy afternoon without any drama. No slipping, no wet socks and they wiped clean easily after.

Valorada con 1 estrellas sobre 5

My review is zero stars. This company has NO customer service and non of its products are as advertised. Do NOT BUY!! cashmere set is polyester cotton. Leather backpack is plastic. No refund offe... Ver más

La empresa ha respondido

2,1

Malo

TrustScore: 2 sobre 5

187 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 99% de las opiniones negativas

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Valorada con 1 estrellas sobre 5

ABSOLUTELY AWFUL CUSTOMER SERVICE

ABSOLUTELY AWFUL CUSTOMER SERVICE
This is a China based company with a 1 man office in London.
Ordered 2 x medium sized jackets in October, received 1 x Large and 1 x Medium both would have fitted a 6 yr old child!
Asked for a refund and was offered to keep the product and get 10% refund and 20% off next purchase, clearly don’t have a functioning returns policy.
Told them that this wasn’t good enough and wanted a full refund as is my consumer rights, they the told me that the return could be “time consuming and costly” and offered me 15% refund and 30% off next purchase!
I refused and requested a full refund, They then sent me a Chinese address to send them back at my expense which I did, at no point did they say I needed to complete a returns form which subsequently meant that the return is still in China’s customs to this date 16 April!! 7 MONTHS. GREAT COMPANY NOT!!!

16 de abril de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

These slippers weren’t supposed to be…

These slippers weren’t supposed to be exciting but they’ve become my favorite part of coming home. The second I walk in the door, they’re on. They’re cozy without making my feet sweaty which I appreciate more than I thought I would.

18 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered the suede loafers not knowing

I ordered the suede loafers not knowing if they’d need a painful break in period. Surprisingly they felt good right out of the box. I wore them to dinner and ended up walking around the city longer than planned, no rubbing at all which rarely happens for me.

5 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

simple and reliable

Didn’t expect much from the linen shirt but it’s been reliable. Breathable, easy to throw on and it doesn’t wrinkle as bad as I thought it would.

2 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

ended up my daily go to

The leather tote wasn’t originally meant for everyday use but it’s ended up there anyway. It fits my laptop, charger and random paperwork without looking stuffed. Even when it’s full it still holds its shape, which makes it feel worth the price.

24 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was hesitant about orthopedic…

I was hesitant about orthopedic sneakers because I didn’t want anything that screamed comfort shoe. These are subtle enough that no one notices. Long walks feel easier now and I don’t get that dull ache by night anymore.

13 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

rainy days made easier

The waterproof boots were bought mainly for commuting. Rainy mornings have been easier since, solid grip and dry feet make a difference even if it sounds simple.

16 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

structured but surprisingly comfortable

When the leather tote arrived I thought it might be too structured for daily use. Somehow it holds my laptop, makeup pouch and random extras without looking stuffed. Even after carrying it all day, my shoulder doesn’t ache which feels like a small miracle.

14 de marzo de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

During a brutal heatwave

During a brutal heatwave, this linen blouse honestly saved me. It feels light and breathable without being flimsy or see through like so many linen tops are. I’ve already washed it twice and it still looks crisp and fresh, which makes me feel better about reaching for it constantly.

4 de febrero de 2026
Opinión espontánea

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