LawnGuru Opiniones 

Lawn Guru seemed like a good idea, but I should have done better research. The company is simply a shell run by bots that does not deliver on the services promised. I am stuck with an icy, snowy drive because I relied on them. Do not use Lawn Guru

I was not told the service would take a 24 hour window until after booking and paying. The 24 hour (self imposed) window passed - was able to get another service to do the work. Now, well after the 36 hour point, they let me know someone is planning to come and do the work. there is no "real time tracking" of the service as stated; "john" was on his way from 4PM Sunday and this is now Tuesday morning!

Service was great until it wasn't. I am physically disabled and depend upon a snow removal service to clear/plow my driveway. Never was a problem until last night and all of a sudden I am without service. There is no way/no one to contact at LawnGuru so I am stuck. I didn't realize how bad their reviews are until I checked them out. I am looking for a new service now, LawnGuru is a HORRIBLE company.

wasted a week and never got the job done.

Never even accepted a quote, and suddenly a guy was on his way saying I'd accepted it yesterday. I cancel, and get charged $5. Then suddenly the whole site is inaccessible.

Terrible service. An entire week no provider. Providers are incredibly unresponsive. Had two jobs one cancelled randomly, the other never responded if they were going to come or not.

LawnGuru is most Unreliable, not trust worthy, most unprofessional. They take orders and assign the Pro for doing the job. Nobody visit for doing the job. On contacting customer support. There is no responce. I will strongly suggest NOT to trust LawnGuru App for any service. They just can not deliver. It's not worth anything. It's absolutely useless App.

The idea of this company is great, but the vendors who are expected to actually do the work are horrible. They emailed me stating that the landscaper would come on a certain day. I thought their landscaper didn’t show up, but they insisted that he did, and charged me accordingly. I showed them pictures of my overgrown lawn. They said I was complaining three days after the cut, and their window for complaints was only for two days. They refused to have someone else come back to do my lawn. They offered me a small credit if I would stay with their company. I wish I would’ve read other reviews before I hired them. I never would’ve signed them on for the work.

I contracted this company to do my front lawn. The first mow was in the front, but not entire lawn and he left a patch by the mailbox. The second mow was done in the back which was not what I contracted. Horrible customer service and no resolution. Definitely avoid.

I would do negative stars if possible. Very costly, I paid extra for rush service and no one showed up and no information was given to me. I had to reach out just to find out they aren’t even a lawn company. They just subcontract to whoever. I cancelled the services.

Booked my service and provider accepted. Never showed up and no response. Really stupid business model. Just find someone local to handle your lawn

Despite knowing we have dogs, and a sign on the gate, and being asked to make sure the gate is closed, the provider left the gate unlocked, and I found my dog in ditch about two miles away, she’s now in her second day in the vet hospital

She’ll live, but will Lawn Guru cover the $4000 vet bill?

We regret using this company. They were told to use a specific gate to enter the back yard, but it wasn't wide enough for their equipment, so they BROKE the fence to get the mower in and then only mowed the center of the yard...

If I could give this company negative stars I would. They are scammers and frauds. Customer service is horrible. This company is nothing but time wasting and frustration. The mowers mowed my neighbors lawn instead of mine multiple times and of course charged me for it. Took days to correct the problem because the customer service is horrendous. Then also had the nerve to up the price then charge an additional $24 because they said my yard was over grown. Keep in mind these are the same morons that mowed my lawn. I can assure you they are NOT worth $70-$80 a month.

Customer service is terrible , there guy came and literally did nothing and left my yard door open which could’ve resulted in my dog getting injured or lost. I do not recommend you use this service I couldn’t even speak to a person and then they tried to offfer me a coupon via a text.

BAIT AND SWITCH. Created an account on their website and was quoted $34.65 on February 5th, in which I agreed to and entered my credit card information. On March 12th, I logged in to begin service and my quote jumped 152% to $52.84!!!? (I’m glad I took screen shots…) Their response? “After the billing team reviewed costs and demand, we had to make a significant price increase this year to keep up with rising gas and labor expenses while maintaining our quality! This also applies to existing customers we already have”

So Lawn Guru raised ALL of their customers in my area by 152%? Talk about a mass exodus. I feel like I dodged a bullet! Could you imagine them starting my service for 1 mow and then “oops, just kidding”. Do yourself a favor. Find a more reputable company. It’s a hard-working industry with plenty of options in your neighborhood.

never received copies of the agreement from this company after requesting it 6 time nothing called over and over requesting this. The first time the grass was scheduled to be cut no one came and no one emailed us to let us know so we called talked to 3 people all were rude and made statements like we are allowed to talk to you we are the sales line we have no live customer service line period. So now we are trying to find out if and when our grass will be cut been told by Wednesday and honestly we doubt they even show up. So we have nothing to show how much we agreed to pay they have our account number to withdraw from and they are not showing up and are rude to us because we are asking for what we have a right to i.e. a copy of the agreement and for them to show up WAY TO MUCH TO ASK FOR FROM THESE PEOPLE BEWARE!!!!

Paid $90 for snow removal and salt, was left with so much snow on the driveway that it was still difficult to drive my vehicle on it. Barely sprinkled salt despite that being $25 of the cost. Walkways remained unsafe to walk on. It took more than a week to resolve - I had to email and text photos and follow up multiple times before finally receiving a partial refund. I would never recommend LawnGuru based on the poor customer service and lack of accountability for the vendors they hire.

I have had a very different experience. I have an illness so I can't get outside and mow the lawn or take care of snow as it nearly kills me to try and do this. The lawn professional was awesome. Always on time excluding one time there was an issue and he let me know right away and returned to do the service as soon as he could. The lawn always looked great and I was complimented multiple times. I will be asking for his services again this coming summer. The snow service has been on time and I was also texted as soon as they thought they may activate the snow service twice so I was advised to skip if I did not want back-to-back service. Everytime I have skipped it has been honored. They shovel and salt the walkway. They plow out the driveway with just a dusting left. They have removed a significant amount of ice. The customer service has also been great. If someone was late or hadn't showed, which is a rarity, they would send me someone right away, even if it was short notice or later in the day. My only complaint is the app which has been alot wonky. The providers on the actual app get 5 star ratings for their work. I am sorry that so many people have had a different experience. All I can report is how I have been treated. This service has really saved my butt.

How can a snow removal service be this Abysmal? I have no idea how a company could be so incompetent or untimely. They don’t plow the driveway for days until after it’s done snowing, last time they came to the house 4 days after it snowed and realized the snow had hardened and they couldn’t do anything to clean it. Stupid and terrible service. Do not recommend, do not hire them for snow removal.