Lawsons (Whetstone) Ltd - Ascot Opiniones 

130
•
TrustScore: 4.5 sobre 5

4,6

Englemere Sawmill, London Road, Ascot, SL5 8DG Berkshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and... Ver más

Valorada con 5 estrellas sobre 5

I have been using Lawsons ascot for many years and they have always been great. Since losing everything in a bungalow fire however they have been nothing short of outstanding. My insurance company ha... Ver más

Valorada con 5 estrellas sobre 5

Excellent team. The office staff very knowledgeable and helpful and the yard team hard grafters ... Lawsons offers a great price and great customer service! Highly recommended and they don't mind t... Ver más

Valorada con 5 estrellas sobre 5

Lawsons Ascot has in Elliott the best customer counter staff I have experienced in years. He is courteous, very polite and professional with a smile on his face. I buy all my materials from Lawsons As... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Maderera
  2. también en la categoría
  3. Tienda de materiales para la construcción
  4. Tienda de suministros para vallas

Escrito por la empresa

Lawson and Son Timber Merchant was established in 1921 in North London, becoming Lawsons Whetstone Ltd in 1931. Here at Lawsons, we stock a huge range of premium and high quality fencing supplies, consisting of fence panels, fence posts, gravel boards, closeboard fencing, fencing accessories and much more. Being one of the largest timber and builder's merchant in London and the South East allows us to stock timber fencing in much larger volumes than smaller suppliers, meaning that you benefit from our range of fencing and timber products.

Family Values, Professional Service

Escrito por la empresa

Lawsons is a family-owned company, established in 1921, and we pride ourselves on our customer service - whether you're a tradesman/builder or a novice DIY enthusiast.

Información de contacto

  • Englemere Sawmill, London Road, Ascot, SL5 8DG, Berkshire, Reino Unido

  • 01344 885451

4,6

Excelente

TrustScore: 4.5 sobre 5

130 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 87% de las opiniones negativas

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4,6

Todas las opiniones

(130)

812 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Inefficient service

Followed the advice to go in to the store, we ordered the required materials for our fencing project, paid in full.
we were asked when would we like delivery, offered Thursday 23 February, asked am or pm, told probably am, we waited all day no delivery, called and asked why, was told that they cannot contact driver as they dont have his mobile phone, yet called again and was told the address was wrong, they had put it down as RG6 3du not BU as given, called yet again to reschedule deliver for the following Saturday, only to find out the driver had still been given the wrong address, eventually walked out to find it had been delivered, but still a piece missing.
having been in business myself for over 53 years, if something went wrong, we endeavored to rectifie immediately, but to be fed lies and gross mismanagement is totally unacceptable, so certainly would not recommend to any of my clients on our database.

23 de febrero de 2023
Opinión espontánea
Logotipo de Lawsons (Whetstone) Ltd - Ascot

Respuesta de Lawsons (Whetstone) Ltd - Ascot

I apologise for the poor service and confusion over this delivery. I will contact the branch and get more information as to what went wrong in this instance. Again, our apologies.

Valorada con 2 estrellas sobre 5

Recommend going in branch not online

We ordered a shed but it seems it’s not worth ordering online as the delivery dates aren’t met, which meant we let our customer down, they new date from the branch was also not met as it have come and gone, we will looking to raising a complaint and wouldn’t recommend online ordering, go into the branch.

15 de febrero de 2023
Logotipo de Lawsons (Whetstone) Ltd - Ascot

Respuesta de Lawsons (Whetstone) Ltd - Ascot

I am sorry that you have had this experience, we work hard to provide an excellent service - please email online@lawsons.co.uk or call us now on 01727 226666 and we will find out what has gone wrong with your order and seek to put this right.

Valorada con 5 estrellas sobre 5

Excellent service

I visited the ascot branch just before Christmas to source materials for my house renovation. I spoke to Wayne who showed me round and explained all the different options. He was very professional and definitely knew about the products. Very pleased with the service provided, I will be back in the new year when I start my project.

19 de diciembre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

After ordering on the internet

After ordering on the internet, and paying, I realised I had made a mistake. One phone call and the helpful staff sorted out my problem right away.
Product of good quality and arrived on time.

23 de julio de 2022

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