Lay & Wheeler Opiniones 102

Knowledgeable executive, easy ordering, fast response time and excellent delivery.

If you are a wine enthusiast like me and are looking for a wine merchant who can offer wines for that special occasion but excels in sourcing
outstanding wines at affordable prices L&W is an excellent choice.

I like Lay & Wheeler. They do a good job. I buy some blue-chip wines from them, but for me their main strength is in bringing my attention to wines I’ve not heard of. They’re also rather good on Loire wines. Very good account managers too – my current manager, Sam C. is super-helpful. Their Cellar Circle is good too – access to harder-to-find wines and lower cellaring fees.

In the last couple of decades I’ve also brought wines from Berry Bros and Rudd; I use them more for the blue-chip wines. They’re good – especially their trading boards to buy/sell wines in their customers’ collections - but I feel L&W are perhaps a little more innovative in their range of wines.

I also bought from Fine and Rare Wines but in the last year or two they’ve gone downhill quite a lot so I’ve stopped using them.

To sum up L&W are super reliable, with a consistently interesting range of wines, and I’ve never had any problems with them. Only good stuff.

Alice and Steffan always provide the best customer service. Great selections and always provide the great suggestions.

Very good website

Excellent range of world wines in all price ranges, with great customer service. Expert wine advisors with a friendly, personal service. Cellaring services, reliable deliveries and brokerage options.
Wouldn't go anywhere else!

There are not many brokers where you can buy single bottles, from bond, at such good prices. So much flexibility, and I was particularly impressed with the delivery process too.

great range, excellent customer service, one star docked because pricing is not always competitive.

Lay&Wheeler has a wide selection of wine especially Bordeaux Grand Crus, best price on the market for singular bottles and best customer service. I do recommend signing up to cellar circle to gain access to a fine wine advisor and free delivery!!! I have spent quite a hefty amount of money with them cuz they are amazing!

Nearly didn't order due to some of the negative reviews below, so thought I should share my experience as it was excellent.

Ordered 15:00 Thursday 3 bottles of "Sold by client" wines duty paid for delivery. All items arrived with me 4 days later 09:15 Monday morning.

The prices were the best I could source the wine for.

Very happy customer and will be ordering again.

Lay and Wheeler are exemplary when it comes to excellent customer service. Always helpful with advice and last minute changes to orders. My experience of their “Cellar Circle” is overwhelmingly positive and I highly recommend it.

great advice from knowledgable and helpful expert

Lay & Wheeler score highly on multiple fronts:
* One of the biggest selections of wines
* Probably the most user friendly website of all major merchants
* Consistently cheaper than the majors

My wine advisor - Ms Kelly is also extremely proactive and always recommending very interesting wines for me to try.

Great customer support. Arrived in good time. Nicely packaged, giving a feeling of quality

Client experience was exceptional as was the service. I was introduced a year or so ago and haven’t looked back.

Great client support and exclusive wines. Competitive wine storage solution and really fun tasting events and private dinners with some of the top wine houses globally.

Lay and Wheeler's excellent selection of high quality wine coupled with speedy home delivery made my dinner party a huge success. My friends loved the wine and the evening was a huge success.....thanks to L&W!

Logistics seem totally broken. Called off c.£10K of wine and requested - verbally and in writing - a single pallet delivery. Got 2 deliveries with the first via courtier and cases opened and repackaged bottles. The second was a pallet - no warning as to delivery date, had to chase to be told “tomorrow”. First I knew of time was driver at my door. Pallet left on pavement and took quite some effort for it to be moved to my front door. Incomplete delivery note so impossible to check the order. More full cases split and repackaged, a Beaucastel case where the bottom fell off on lifting etc. These things can happen but the inability of L&W to resolve the problems is, for me, unforgivable. Seems to be an organisation in total disarray and very far from the premium wine merchant it purports to be. I’ve waited over 2 weeks from delivery to write this review but patience only stretches so far. I’ve closed my account as a consequence.

I worked for this company.
I worked 05:45 till 17:00 only had one break a day was always the first of my team in I also worked one handed because of a fractured arm I came in at weekends and did everything I was asked to do without question.
They then sacked me for having a chest infection.
This is a company that is ungrateful to it's staff and treats them like dirt.
Don't use this company.