Lay & Wheeler Opiniones 102

TrustScore: 4 sobre 5

4,1

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been buying much of my wine from Lay and Wheeler for many years. I have always found them to be extremely responsive, to give me good advice on wines they feel might be of interest and to offe... Ver más

Valorada con 5 estrellas sobre 5

Excellent range, curated recommendations from your very own wine advisor, and great service. Highly recommend the Cellar Circle for early access to rare parcels. Easy to buy and sell wines and track y... Ver más

Valorada con 5 estrellas sobre 5

Very wide range of wines. The provision of a client manager is very helpful and it is possible to form a good relationship. The Cellar Circle arrangement works well with free delivery.

Valorada con 1 estrellas sobre 5

I also spent thousands of pounds and their policies and response times are horrible. They charge GBP30 for a transfer in bond to a very local warehouse, even of three bottles, when other companies do... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de vinos

Escrito por la empresa

Established in 1854, Lay & Wheeler is an international fine wine merchant specialising in en primeur and in bond portfolio creation, wine delivery, cellarage and broking services

At Lay & Wheeler, we.....

Escrito por la empresa

are keen to guide you on your wine journey.
We are united in our passion for wine, and seek to share this enthusiasm with one another and with all our customers.

Orders are normally delivered within 7 working days.

Join our Cellar Circle membership and receive some amazing benefits.

If you'd like help with an order or have any wine related questions our friendly and knowledgeable staff will be delighted to provide any advice you need.

Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

102 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Easy to use service with a personal touch

I love Lay & Wheelers Cellar Circle. They have good wines, they have knowledgeable advisors and they make win collecting fun.Will, our account manager, brings the personal touch as he knows the wines I am knowledgeable about, ones that are new to me, what I like to drink & collect.

26 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Been with L&W for a few years now and I have received excellent service from them. They contact me the right amount of time with offers that I would consider and if I don't want them there is no pressure. Nothing is too difficult and everything is very easy. I would highly recommend them to anyone.

23 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Should have done this sooner

One great reason to join Cellar Circle is the 10% discount in Majestic. I hadn't used them for a while, and had forgotten how knowledgeable, interesting amd interested the staff are. i've bought some excellent, reasonably priced wines with complete confidence.

23 de noviembre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

First class service

I've been a customer for almost 20 years. Service has always been excellent with the personal touch.

21 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

An excellent way of increasing your wine cellar with fantastic wines from a very professional company.

I have been a member of Cellar Circle for a year and have been extremely impressed by the quality and diversity of wine offered by Lay & Wheeler as well as the expert knowledge and efficiency of our Account Manager, Paula. She is always will to offer excellent advice and we have not failed to be impressed by the quality of all the wine we have tasted. We look forward to tasting more of the wine we have purchased when it matures.

21 de noviembre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

good service

overall excellent but little luck in selling wines - buying and contact etc is very good and like the website

21 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply the Best

I have been with Lay and Wheeler (via the Bin Club and all the other iterations that were acquired along the way) since 1990. This is a company that knows its onions about fine wine and good value wine. Over the years I have combined investments with profitable resales and I have successfully built a portfolio that enables me to drink great wines as well as trade a few to fund the next purchases. The advice and service are excellent, I've been to some great tastings in the City and I have never had a problem with withdrawal or the condition of the wines that I have stored for 10+ years. A great company with great staff who know what they are doing.

20 de noviembre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Tastings

I really enjoy dealing with my sales rep Paula Hunter, but I really don't understand why we have to pay in order to do wine tasting. I only say this because I do a lot of tasting at Liberty, FMV Enotria etc, I know they are industry tastings but I just can't seem to bring myself to pay so much for the tasting lay and wheeler organises. That is the only draw back on the service you provide

20 de noviembre de 2015
Opinión espontánea
Logotipo de Lay & Wheeler

Respuesta de Lay & Wheeler

Thank you for your feedback. We are delighted that you enjoy dealing with Paula. Unfortunately, the reason why we have to charge for tickets to tastings is to cover our costs, we generally only just break about even. We would prefer not to charge for tickets, but we have to pay for the hire of the venue, staff time and travel expenses and in some cases the wines too as they are not always samples. We hope that helps explain why there is a charge.

Valorada con 5 estrellas sobre 5

Feedback

Always keeping me informed great selection of wine and very friendly

20 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service and a great selection of fine wines

Have been a Cellar Circle/Fine Wine Plan member for almost two and a half years. Throughout that time the service has been fantastic, they have managed to source specific wines for me and at favourable prices. I have particularly enjoyed the many tastings I have attended, it is just a shame they haven't been back to Oxford for a while.

The 10% discount at Majestic is a fab bonus!

I look forward to many more years of great service from all the friendly staff at L&W.

20 de noviembre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Source of great wines and facility to store!

Good web site. Good service to store wines and accurate accounts.
Delivery process to Majestic needs to be impoved.
Rebranding benefits of change to Cellar Circle obscure.
Emails from 'private client account manager' just before the general Cellar Circle ones seem of little point.

20 de noviembre de 2015
Opinión espontánea
Logotipo de Lay & Wheeler

Respuesta de Lay & Wheeler

Many thanks for your feedback Angela. We are pleased that you like our storage facility and account management. However, we recognise that we don’t always get things right, and are working hard to improve those areas you have highlighted. We have a new website redesign underway which is due to launch in February of next year, which we are really excited about. This will be in keeping with our branding of Cellar Circle so there will not be such a ‘gap’ between the current website look and feel and Cellar Circle. We have also noted your points about email correspondence and delivery and this has been forwarded to the appropriate teams.

Valorada con 5 estrellas sobre 5

Lay and Wheeler are a wonderful boutique wine seller

I have been a client since 2007 and have learnt much about wine since, guided initially by the selections of Lay and Wheeler's experts and subsequently by exploring the options myself.

I have enjoyed many meals with their wines and look forward to many more in the future.

20 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thoroughly enjoyed my year as a Cellar Plan guest

I have really enjoyed being a Cellar Plan member. I have spent far more than I anticipated but I am very much looking forward to drinking some of the wines in a few years and selling some off to pay for my investments!

20 de noviembre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Being able to order Lay and Wheeler stock for delivery to my local Majesric Wine outlet is brilliant.

Regular monthly subscriptions help to provide funds for when something interesting comes along

10% off at Majestic is really helpful too!

20 de noviembre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Still awaiting promised response

I sent in a review last year and received a rapid reply which stated my suggestion (about qualifying for discount at Majestic if you contribute less than £100 a month but had been a member of the Cellar Circle for many years) was being passed to the MD for consideration. I am still awaiting the result of this after a couple of months. Impressed with the first rapid response but not with the progress since.

J.L.Smith

20 de noviembre de 2015
Opinión espontánea
Logotipo de Lay & Wheeler

Respuesta de Lay & Wheeler

Sincere apologies Mr Smith. We had not forgotten about you and coincidentally we were in the process of contacting you this week to have a chat about this in more detail. The reason for the delay is that we have been working flat out since our return from the festive period with our Burgundy campaign. Whilst this is not an excuse, I’m sure as a fellow wine lover you can appreciate that it has been quite frantic and one of our busiest times of the year.


Thank you very much for your review Mr Smith. We are really pleased that you have found the Cellar Circle plan to be an excellent way to buy distinctive wines at affordable prices. We have taken your comments on board, and you have raised a valid point with regard to ‘loyalty’ discount at Majestic. This would have to be considered on an individual basis, and as you have been a loyal member of Cellar Circle for over 30 years this has been passed to our Managing Director for consideration.

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