Lazada Opiniones 795

On July 4, 2025, I ordered a Samsung S25 Ultra from a vendor on Lazada. I thought Lazada verikfies that items sold are not counterfeit. Today, 4/16/2026, I ordered an ESim from Tello, so I can call and text the US, as opposed to IP phone numbers where you cannot. I found out my phone was counterfeit. It never worked correctly, but today, I found out that S25 Utlra phones have Android 15 or higher. Mine has Android 14. I tried contacting lazada, but impossible to get a hold of a live person there. I amout close to 5,000 php or $100. I understand the thr S25Ultra sells for $400 in the Philippines and at least $1,000 in the US. I now have to spend $400 to buy an A56 that will at least work with an Esim. I will stop buying stuff on Lazada. Never buy electronics. Most vendors are frauds and sell you counterfeit products or sell you something that is not as described. Buyer BEWARE on Lazada.

Delivery took a very long time. More than 10 days of waiting is just too much. I hope Lazada will do something about it. I love Lazada but their courier is sobrang bagal talaga. 🙁

I ordered a 52mm lens filter, but received a 72mm lens filter delivered by a courier. After following instructions, I packaged up the lens filter for return and reordered after they refunded my money to a Lazada wallet. I reordered the 52mm lens filter and received a 58mm lens filter. I can only assume that the seller RLlive Store could care less about their business practices and trying to leave a review for their online services, have I felt so disrespected. I can only say that if you see the seller name RLlive Store, steer clear away from this seller and find another seller because obviously they could care less about their customers

Lazada seem to have the option to pass full payment on to LazaMall sellers and allow them to use their own delivery service.

Then when things go wrong, Lazada want nothing to do with it. The guaranteed service is not honoured

Sobrang loyal ko sa lazada, tas sinira ng mga delivery boy nyo na hinahire. Always COD ako nawala ung option dahil ung dinidiskarte nila pag hindi nila matapos ung delivery nila attempt failed kunwari nagpunta sila pero wla nman kunwari tumatawag pro wla nman... sayang mawawalan kayo ng customer pag ganyan kinukuha nyo. Pwd nman sabihin na bukas. D na kya. Or ano man reason na hindi nila mahahatid.. ung pangit pamumukha sa buyer na kmi mali. Tas ung cod na option mawawala dahil sa kabulastugan nilang ginagawa

Over het algemeen ben ik tevreden over Lazada alleen is het moeilijk om verhaal te halen als een product niet is afgeleverd.Nu wederom een product dat ik besteld had niet afgeleverd.Wil weten hoe zij dit gaan verbeteren.

I ordered a portable karaoke machine with a description stating that I had a 10.1 inch screen. What I received only had a 6-in screen! I asked the seller for a refund and they refused.

I ordered three boxes of cheese popcorn. I received one box of buttered popcorn. No return refund option was available as they canceled the order after I had paid for it.

I ordered a water cooler and it did not cool the water. When I opened it I found the circuit board hanging inside with wires disconnected.

I was unable to have a conversation with customer service. The chat always told me that they would not approve any refunds.

I ordered lamp in feb 21 i still didn't get it NEVER ORDER IN LAZADA !!!!L

Orders always late. Orders have been at local delivery depot for Lex ph for four days and never moved . Contacted customer service but did not care at all as not interested

They are worst when it comes to returning items due to damaged items! No customer service that will assist you. And when approved you will pay the cost for delivering to their designated courier when its not your fault that the item was damaged.

Lazada as an online selling platform is quite promising. Lots of good sellers, only dragged down by fraudulent scammers and careless delivery. The app, I uninstalled from all my phones because of very annoying notifications that cannot be easily blocked. Still, compared to its competitors, our family regularly buys from this platform, guided by metrics and evaluation of each individual item sold there. Overall, it is more trustworthy than its current competition.

I've been living in Thailand for many years and I use Lazadaa often. I get everything from cat food and imported cheeses to Televisions and a refrigerator. I've, for sure, made hundreds of transactions and it's not been without some issues (especially with sizes) but it's very easy to return to anything you get that doesn't work out and I've never been denied a refund. ( At least 25 attempts) Also, I I've had my credit card on file for years without issue. The only reason that I came here today is because I bought a phone for a really good price and the seller contacted me saying that if I am wanted it for that number then I would have to cancel my Lazada payment and order directly from him. I told him to F off and reported him because to me it's fraud. Now I have a different phone I want to buy but the store doesn't have a great rating and few reviews. I want to buy it but I might get a second opinion from Lazada since I was just speaking to them about the last seller. I will add that I have never received fraudulent items in the past but I use top sellers with tons of reviews typically so hence my hesitation. That said if Lazada says their good I will buy and know that I can return it without issue should my trepidation be realized.

Lazada encourages scammers, when I ordered specific chocolates for a recipe, I received, expired, generic ones. Apparently this is acceptable to Lazada, refund denied by them. My bank saw differently and forced a refund, so the seller, the scammer, got to keep the money, but lazada had to refund the money themselves.
It can be good, but bad experiences, you're out of luck in getting support, you get scammed, they will literally say, "sorry you didn't get what you ordered, but you won't get a refund"

I would consider this company even fraudulent.
Got a shipment, which was looking fine from outside when still packed, but the device inside had a big dent on the rear and it turned out it was not working correctly.
Requested a return and refund, but Lazada requests proof by sending photos of the packed device with the current Airway bill visible...
Well, what can I stay, but stay away from Lazada

Nothing is what it seems to be. You have to be very careful how you shop.

Their delivery service sucks, big time. Always the same excuse. STUCK AT CUSTOMS

They're very misleading. They said there was a motor that you could build. And that was metal, but it's plastic. And already put together.

Auf der Anmeldeseite oder einer anderen, möchte ich mich anmelden. Seit Wochen bekomme ich ein Chapter mit den Hinweis: Überprüfung. Sind sie ein Computer. NEIN. Danach erhalte ich Bilder, Fahrräder mit Autos, Busse, Treppen etc. Da komme ich nicht mehr raus. Manchmal brauche ich 20 Minuten oder breche ab.
DAS IST KEIN EINLOGGEN. Das ist Sche.....
Danke LAZADA Philippino. Bei anderen TEMO, SHOPEE, ist es genauso. In Thai hatte ich solch Einloggen viele Jahre nicht.

On the login page or another, I want to log in. For weeks I've been getting a chapter with the message: Review. Are you a computer? NO. Afterwards I get pictures, bikes with cars, buses, stairs, etc. I can't get out of there. Sometimes it takes me 20 minutes or I stop.
THIS IS NOT A LOGIN. This is bullshit...
Thank you LAZADA Filipino. It's the same with other TEMO, SHOPEE. I haven't had this type of login in Thai for many years.

such an incompetent agent, didnt under English obviously. kept on copy and paste answer, even the answers didnt correspond with my question, just keeps on pasting, i have guided you appropriately on the issue, please view my response, so lazy, doesnt even know to respond, takes too long to look up my order and research what happened, then provides me the wrong item

Im done buying from Lazada.ph, items are mostly fake or damaged when you receive it..
Parts are missing on the items..
And you can't get your money back other then on lazada wallet so you forced to buy another crappie item..

Almost all of my deliveries has been delayed the past several months. What was a week a year ago is now nearly always + 2 weeks and promised delivery day passed in 80 % of cases.