Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver más
La empresa ha respondido
24-26 Church Gate, LE11 1UD Loughborough, GB
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Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver más
La empresa ha respondido
Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver más
La empresa ha respondido
It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver más
La empresa ha respondido
We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver más
Escrito por la empresa
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Escrito por la empresa

24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido
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First class service Jade Dolman, thanks for all your help😊

Respuesta de Leaders - Loughborough
Jade is great and super helpful and responsive. Always a positive experience with using Leaders 👍🏻

Respuesta de Leaders - Loughborough
I have had Jade as my property manager for some time. The service has always been first class

Respuesta de Leaders - Loughborough
I am a contractor for leaders and can say they are amazing at dealing with issues that occur in my daily activities and Jade Dolman always seem to excel is her job and always deals with my problems very promptly

Respuesta de Leaders - Loughborough
Lisa manages our 2 rental properties and does an excellent job. She is efficient and responds quickly to any queries we have, even if it’s just to update. She is polite and professional, and has a lovely friendly approach to her job.

Respuesta de Leaders - Loughborough
I’ve worked alongside Leaders Loughborough as a contractor and have found the team professional and well organised. Communication is clear, instructions are straight forward, and access arrangements are managed efficiently, which helps jobs run smoothly.
They’re responsive when issues arise and realistic about timescales, making it easy to coordinate works effectively. Overall, a positive working relationship and a well-run branch to collaborate with.

Respuesta de Leaders - Loughborough
Lisa was absolutely fantastic, went above and beyond for me, very grateful☺️
Lovely letting agents to work with!

Respuesta de Leaders - Loughborough
Lisa Wheadon is a rock star, always on the other end of the phone to answer any questions I have about the work we do together! Very organised and polite and makes working with Leaders a breeze!

Respuesta de Leaders - Loughborough
I would like to thank Lisa Wheadon for her long standing and continuing excellent work in managing a rental property for me and helping to keep the whole process worry and hassle free.

Respuesta de Leaders - Loughborough
Been with leaders as tenants for 6 years and the support has been excellent , our property manager Lisa Wheadon is very quick to be of service and although we have had very little issues we know we are looked after
Highly recommend leaders in Loughborough

Respuesta de Leaders - Loughborough
Firstly I would like thank Sienna &Cooper for their help and professionalism , in renting out our property .
Would highly recommend Leaders and would use again in the future ,

Respuesta de Leaders - Loughborough
Our property manager Lisa Wheadon has been very helpful and has handled arising issues promptly and efficiently over the last few years

Respuesta de Leaders - Loughborough
The customer experience I received from every staff I had contact with was excellent. Jade, the property manager was professional, polite, prompt with feedback and always ready to resolve any issues she can

Respuesta de Leaders - Loughborough
Contacted these guys for a valuation for renting out my property. What can I say I was really impressed with who they sent out(Sienna)really made others look ordinary and underprepared. Unfortunately I decided a different course as new regs would not suite my situation. So all I can say is if your looking to rent out a property give these guys a call and see if you can get Sienna to give you some good advice and pointers.

Respuesta de Leaders - Loughborough
I rang Leaders estate agent in Loughborough and Sienna answered the phone. I stated I was enquiring regarding a Rent to Buy property and I had completed the relevant forms and sent them to Rhys by email. Sienna said Rhys has left and to send the forms for the Rent to Buy property to her. I was about to take an email address from Sienna and I could hear laughter and talking in the background. The phone line then went completely silent. I then had to call back and Sienna answered and I asked whether she had cut me off and she said she had not. I then said I could hear alot of background noise and Sienna stated that's strange and I stated its not strange there was alot of background noise. I am quite shocked by Sienna's responses to me, she had no courtesy to apologise or to mitigate. Leaders estate agent staff need some customer service training for sure!

Respuesta de Leaders - Loughborough
A big thank you to Rhys Larner and Adam Jalland. Extremely helpful and efficient. They were always available whenever I needed to speak to them. Hats off.

Respuesta de Leaders - Loughborough
The level of openess and transparency that Adam gave up was beyond. We just relocate to the UK, he communicated every step and went above and beyond in making sure that we get to our home in the estimated time.
Lisa was honestly amazing at sorting out my end of tenancy deposit. Landlord was trying to lie, putting things on me, with things that had been present in my very first viewing. She had this sorted and believed me which I have never had from another agent before. Definitely my best experience with leaders after the 2 years with them.
Very professional service and the team managed to find two very good potential tenants within a week!, handing all viewing professionally. I recommend the team at Leaders and will use them again in the future when required.
I have been using Leaders for nearly 15 years and in that time I can honestly say I have been impressed with everyone I have dealt with. Lisa, the current Property Manager, is particularly impressive in her promptness and efficiency. Her communication is clear and strong.

Respuesta de Leaders - Loughborough
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