Leaders - Loughborough Opiniones 

195
•
TrustScore: 4.5 sobre 5

4,4

24-26 Church Gate, LE11 1UD Loughborough, GB

•

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Absolutely appalling! My first time letting, they lost my first tenant without taking a deposit, cost me £1k. Next tenants (father and daughter) were not vetted and after two years, the daughter left,... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Leaders at Loughborough have always been an excellent company to work with. My property manager Ellen Burton at Loughborough has always done a great job. Always happy, cheerful and gets on with whate... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

It's a pleasure writing this review, singing the praises for Leaders as letting & managing agents, & of course companies are only as good as the people within them. I have been using Leaders ser... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have recently started renting using leaders and Jade is our property manager. Jade is attentive and seems to genuinely care about her tenants. Nothing is ever too much trouble and Jade has always b... Ver más


Información sobre la empresa

  1. Agencia inmobiliaria
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Inversiones inmobiliarias
  5. Tasador de bienes raíces
  6. Tasador inmobiliario

Sobre Leaders - Loughborough

Escrito por la empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito por la empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Información de contacto

  • 24-26 Church Gate, LE11 1UD, Loughborough, Reino Unido

4,4

Excelente

TrustScore: 4.5 sobre 5

195 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(195)

2504 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

First class service Jade Dolman

First class service Jade Dolman, thanks for all your help😊

24 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Nikki

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

A* property Manager

Jade is great and super helpful and responsive. Always a positive experience with using Leaders 👍🏻

26 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Pulse Robe

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

I have had Jade as my property manager…

I have had Jade as my property manager for some time. The service has always been first class

26 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Customer

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

I am a contractor for leaders and can…

I am a contractor for leaders and can say they are amazing at dealing with issues that occur in my daily activities and Jade Dolman always seem to excel is her job and always deals with my problems very promptly

25 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Anthony Patterson

We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa manages our 2 rental properties…

Lisa manages our 2 rental properties and does an excellent job. She is efficient and responds quickly to any queries we have, even if it’s just to update. She is polite and professional, and has a lovely friendly approach to her job.

25 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Phyllis Turner We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

BC Decorators Review

I’ve worked alongside Leaders Loughborough as a contractor and have found the team professional and well organised. Communication is clear, instructions are straight forward, and access arrangements are managed efficiently, which helps jobs run smoothly.

They’re responsive when issues arise and realistic about timescales, making it easy to coordinate works effectively. Overall, a positive working relationship and a well-run branch to collaborate with.

2 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Mr Ben Curran, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Kind regards, Customer Care Team

Valorada con 5 estrellas sobre 5

Great letting agents

Lisa was absolutely fantastic, went above and beyond for me, very grateful☺️
Lovely letting agents to work with!

24 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Soph Mansfield

We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa Wheadon is a rock star

Lisa Wheadon is a rock star, always on the other end of the phone to answer any questions I have about the work we do together! Very organised and polite and makes working with Leaders a breeze!

23 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Jeremiah Anson

We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!

Many thanks,
Customer Care Team

Valorada con 5 estrellas sobre 5

I would like to thank Lisa Wheadon

I would like to thank Lisa Wheadon for her long standing and continuing excellent work in managing a rental property for me and helping to keep the whole process worry and hassle free.

23 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Jon We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Been with leaders as tenants for 6…

Been with leaders as tenants for 6 years and the support has been excellent , our property manager Lisa Wheadon is very quick to be of service and although we have had very little issues we know we are looked after
Highly recommend leaders in Loughborough

20 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Kerry Newton We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Firstly I would like thank Sienna…

Firstly I would like thank Sienna &Cooper for their help and professionalism , in renting out our property .
Would highly recommend Leaders and would use again in the future ,

6 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Dawn Wain We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Good service from our property manager

Our property manager Lisa Wheadon has been very helpful and has handled arising issues promptly and efficiently over the last few years

19 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear John Whitehead We greatly appreciate your 5-star review and the time you took to share your experience with Lisa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer experience

The customer experience I received from every staff I had contact with was excellent. Jade, the property manager was professional, polite, prompt with feedback and always ready to resolve any issues she can

19 de febrero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Olluwakemi Amupitan We greatly appreciate your 5-star review and the time you took to share your experience with Jade. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Contacted these guys for a valuation for rental…

Contacted these guys for a valuation for renting out my property. What can I say I was really impressed with who they sent out(Sienna)really made others look ordinary and underprepared. Unfortunately I decided a different course as new regs would not suite my situation. So all I can say is if your looking to rent out a property give these guys a call and see if you can get Sienna to give you some good advice and pointers.

18 de enero de 2026
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Mark B We greatly appreciate your 5-star review and the time you took to share your experience with Sienna. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 1 estrellas sobre 5

Bad customer service

I rang Leaders estate agent in Loughborough and Sienna answered the phone. I stated I was enquiring regarding a Rent to Buy property and I had completed the relevant forms and sent them to Rhys by email. Sienna said Rhys has left and to send the forms for the Rent to Buy property to her. I was about to take an email address from Sienna and I could hear laughter and talking in the background. The phone line then went completely silent. I then had to call back and Sienna answered and I asked whether she had cut me off and she said she had not. I then said I could hear alot of background noise and Sienna stated that's strange and I stated its not strange there was alot of background noise. I am quite shocked by Sienna's responses to me, she had no courtesy to apologise or to mitigate. Leaders estate agent staff need some customer service training for sure!

10 de octubre de 2025
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Shab Zie, We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer concerns very seriously. We apologise for not meeting your expectations on this occasion. If you’d like to reach out to us at customercare@lrg.co.uk we would be happy to look into this for you. Best regards, Customer Care Team

Valorada con 5 estrellas sobre 5

A big thank you to Rhys Larner and Adam…

A big thank you to Rhys Larner and Adam Jalland. Extremely helpful and efficient. They were always available whenever I needed to speak to them. Hats off.

20 de agosto de 2025
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Abdullah We greatly appreciate your 5-star review and the time you took to share your experience with Adam and Rhys. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Valorada con 5 estrellas sobre 5

Lisa is the best person there!

Lisa was honestly amazing at sorting out my end of tenancy deposit. Landlord was trying to lie, putting things on me, with things that had been present in my very first viewing. She had this sorted and believed me which I have never had from another agent before. Definitely my best experience with leaders after the 2 years with them.

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good communication

I have been using Leaders for nearly 15 years and in that time I can honestly say I have been impressed with everyone I have dealt with. Lisa, the current Property Manager, is particularly impressive in her promptness and efficiency. Her communication is clear and strong.

9 de junio de 2025
Opinión espontánea
Logotipo de Leaders  - Loughborough

Respuesta de Leaders - Loughborough

Dear Roger

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lisa a 5 star rating!

Many thanks
Customer Care Team

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