Leaders - Worcester Opiniones 

236
•
TrustScore: 4.5 sobre 5

4,7

31 Foregate Street, WR1 1EE Worcester, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have renting out in Worcester since the late 1980's and the most important aspect is the person who is the interface between the Renter (my customer) and myself (the Seller). Living far away means I... Ver más

Valorada con 5 estrellas sobre 5

I have been letting my flat through Leaders for many years. My account manager is Tierney Sutton. Over the years Tierney has always been very helpful and goes above and beyond my expectations, is al... Ver más

Valorada con 5 estrellas sobre 5

I have not had any issues whilst renting a property from Leaders. Madeleine Cornes is my Property Manager. I have always received a fast response to any queries i have, an excellent and professional s... Ver más

Valorada con 3 estrellas sobre 5

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can'... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia inmobiliaria
  2. también en la categoría
  3. Agencia de alquiler de inmuebles
  4. Inversiones inmobiliarias
  5. Tasador de bienes raíces
  6. Tasador inmobiliario

Sobre Leaders - Worcester

Escrito por la empresa

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.

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Your local property experts

Escrito por la empresa

Whether you are looking to sell or let your home, our teams are on hand to help.

Información de contacto

  • 31 Foregate Street, WR1 1EE, Worcester, Reino Unido

4,7

Excelente

TrustScore: 4.5 sobre 5

236 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 95% de las opiniones negativas

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4,7

Todas las opiniones

(236)

2504 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Efficient and very helpful

Having been dealing with agents over the past 30 years of business, I can say it has been a pleasure dealing with Maddie. 100% efficiency and a pleasure to work with.

18 de junio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

No Payment of Rent

At the moment my experience is very bad as the tennant I paid them to find, has let s down, couldnt pay as he has universal credit which had changed his date. He eventually paid 5 days late and I can't get my payment fast tracked, all considered so as weekend looming I will be very hard up. As my husband died uexpectedly I was left with a mortage.

3 de junio de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Good Afternoon

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Valorada con 5 estrellas sobre 5

Tierney is an excellent property manager!

Our experience with Leaders has always been excellent, especially due to our lovely property manager Tierney! She is so friendly and always ensures that any issues we have are dealt with as soon as possible. I really appreciate that she always checks in after any work in the flat has been done to see if everything has run smoothly and has been sorted. She is everything you want and need from a property manager and I look forward to dealing with her in the future!

2 de junio de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Aleysha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Thankyou for Everything 😊

I have dealt with Megan for approximately 10 years, her professionalism and care is second to none and she has always been a pleasure to deal with.

Megan has always been on the other end of the phone when needed and always delivers for us as expected.

Megan is a credit to Leaders and the reason I used them for so long.

Thankyou

Daniel

8 de mayo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Valorada con 4 estrellas sobre 5

Tierney Sutton looks after my property

Tierney Sutton looks after my property. She is very professional and is only to helpful if you have a problem.

10 de mayo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Valorada con 5 estrellas sobre 5

A big Thankyou to Megan Turner at…

A big Thankyou to Megan Turner at Leaders Worcester Branch. Always glad to help and assist. Five star service from this lady. Thankyou for all your continued help and support. For over the past three years. Mike 😉👍

9 de mayo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Valorada con 5 estrellas sobre 5

Maddie goes above and beyond to help us…

Maddie goes above and beyond to help us and our tenant. We are very grateful for all she does.

9 de mayo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Valorada con 5 estrellas sobre 5

Our property manager is Tierney Sutton

Our property manager is Tierney Sutton. She has a friendly and highly professional manner. She is very knowledgeable and has always been able to solve even the most difficult problems.

8 de mayo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Valorada con 1 estrellas sobre 5

So after all the complaints about…

So after all the complaints about Leaders services, and all the promises and reassurance about doing better, what a valued customer I am, how they are so unhappy they have failed me on this "instance"... you guessed it, they have failed to pay the correct rent, again. Strangely enough, not feeling very valued or confident that they will get things right in the future. Will wait for the standard corporate apology on here and excuses why this has happened from the Worcester office.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great personal service from Tierney

Great personal service from Tierney. Always helpful, knowledgeable and responds promptly. Overall very pleased with the service we receive

8 de abril de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Carol

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Tierney a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Exceeding expectations

I have just starting on my landlord journey and have had a great experience with quick replies and helping me navigate this journey. Nothing is too much and expectations exceeded when asked. I have had great conversations with Sophie Conway.

6 de marzo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Amer

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

They have been so helpful

Sophie Conway from Worcester branch has been really kind to us and she has been solving all the issues from a year and a half now. Thank you for everything you do.

14 de marzo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Sarah

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Sophie Conway from the lettings…

Sophie Conway from the lettings department in Worcester has been wonderful. She has helped us with various start up problems and been my first port of contact . She has always been polite confident and patient and with her caring attitude is a credit to your company.Thank you for all your help and personal touch which is what is needed Dee

6 de marzo de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Dee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sophie a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

I'd Absolutely Recommend Aimee!

Aimee has been an absolute saint to work with! She's not only helped with the thousands of questions I've had, but also recommended other properties to suit my situation!

23 de enero de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Joe
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Alice Jenkins

I was astounded by the speed which my renting came out with it, nevertheless was Christmas and New Year time.
This wouldn't have been possible without her professional attitude and good communication.

15 de enero de 2025
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Ovidiu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alice a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

We had an amazing experience with Alice…

We had an amazing experience with Alice who helped us go through the process smoothly, would definitely recommend

9 de diciembre de 2024
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Emma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Alice a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Lewis langdell gets my vote!

My star rating is really directed to the Worcester staff, more specifically Lewis, Jenna and Sophie. Recently Lewis has been so helpful, he has gone the extra mile in both his time and his fast responses to issues that have arisen. I am both grateful and appreciative of the work he has put in and happy to recommend.

11 de diciembre de 2024
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Customer 14
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis, Jenna and Sophie and the team a 5 star rating!

Many thanks
Customer Care Team

Valorada con 4 estrellas sobre 5

Great service

Lewis Langdell has always been very helpful, he is always polite and does what he says he will do. We have been tenants for 10 years, recently giving our notice the checking out process has been easy.

6 de diciembre de 2024
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Stacey

We are very happy Lewis provided you with a positive customer experience.

Kind regards
Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service . Great customer care and advice from Lewis - makes being a landlord ‘stress free’

6 de noviembre de 2024
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Jo

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lewis a 5 star rating!

Many thanks
Customer Care Team

Valorada con 5 estrellas sobre 5

Well organised agent, who cares about customer service

Nigel has been a great purchase agent. He kept me informed every step of the way. If we ever sold again, I would use Leaders next time for the great service!

5 de noviembre de 2024
Opinión espontánea
Logotipo de Leaders  - Worcester

Respuesta de Leaders - Worcester

Dear Kerry

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nigel a 5 star rating!

Many thanks
Customer Care Team

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