Lead Pronto Opiniones 

Respuesta de Lead Pronto

5 feb 2025

Thanks so much for your kind words and for taking the time to leave us a review! We're thrilled to hear you've had a great experience with us over the past year.

We look forward to continuing our partnership and achieving even more success together!🚀

Lead Pronto

Respuesta de Lead Pronto

30 ene 2025

We’re so pleased to hear that you’ve had a great experience with us over the past year. We really appreciate your recommendation and look forward to continuing to support your business!

Kind regards,

Team Pronto

Respuesta de Lead Pronto

Actualizada el 30 ene 2025

Hey Kevin,

Thanks for taking the time to leave us a review. It’s great to hear that our campaigns have had such a positive impact! We’ll be sure to pass your feedback on to Sian and Mark - they’ll really appreciate it!

Kind regards,

Team Pronto

Respuesta de Lead Pronto

29 ene 2025

Hey Ken,

Thank you so much for your kind words! We're thrilled to hear that our services have met your expectations over the past six years. Your feedback means a lot to us, and we'll be sure to share it with the entire team.

Kind regards,

Team Pronto

Respuesta de Lead Pronto

23 ene 2025

Hey Ryan,

Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our campaigns have had such a positive impact on your business.

It's great to know that Sian and Mark have been able to assist you quickly and efficiently whenever needed – we'll be sure to pass on your lovely feedback to them.

We're committed to providing the best possible service and look forward to continuing to support your success!

Team Pronto

Respuesta de Lead Pronto

7 oct 2024

Hey Tim,

Thank you for your feedback. We appreciate the chance to clarify how our service works.

As a lead generation company, we connect people with businesses offering services like home insulation through government-backed schemes. When someone expresses interest in these offers, we gather basic information to assess their eligibility and then connect them with trusted partners.

It's important to note that there’s no obligation to submit your details or proceed with any quotes provided by our partners. Our goal is to make accessing these services as straightforward as possible, while ensuring you have the information needed to make an informed decision.

If you have any further questions or concerns, please don’t hesitate to reach out at hello@leadpronto.co.uk.

We’re here to help and value your input.

Respuesta de Lead Pronto

Actualizada el 6 jun 2024

Thank you for your feedback and we can only apologise that you feel that the campaign did not deliver based against your goals/KPIS. We do believe you had regular calls (out of work hours also with both sales and account management) to help get your campaign started from your initial call on Friday, to receiving leads on the Monday. There was an integration issue (and a bank holiday) which meant that Tuesday the campaign needed to be worked on and the campaign was launched by Wednesday.

We did hold our hand up and apologise for the delay and offered some leads free of charge. Subsequently, the campaign needed a day or two to learn so initial lead volume was lower. Out of the 3 leads that were generated, 1 was converted into an appointment, 1 unable to contact and 1 lead with no feedback (33% appointment rate). We did get feedback from your team asking for more of the same due to the quality. However, due to no leads being produced on that day (Thursday) we were told to switch off the campaign on Friday morning – two days after launching which was unfortunate as the campaign had started to settle and producing some leads that had started to convert. We provided a refund, less the amount that had already been spent on your ad campaign.

We wish you the best success.

Respuesta de Lead Pronto

13 may 2024

Thanks for your feedback. We are sorry if your experience wasn’t what you expected. We would love to know more about your phone call experience and details of who you spoke to and when, so we can look into this and see where improvements can be made.

As always, we are always keen to help genuine customers, so if you are able to provide us with more specific information, we can look into this further for you.

We are improving our phone systems to introduce automation so if you have tried to call us about us providing you leads this will direct you to our sales team, they can then qualify you over the phone to see if we can help you.

If you have any further complaints please direct them to complaints@leadpronto.co.uk and we will come back to you.

Respuesta de Lead Pronto

19 mar 2024

Thanks for your feedback. We would love to know more about your experience and who you spoke to as we don’t have any ’young kids’ who would be responding directly to customers in this way.

As to your ‘further research’, we are not quite sure where you have been looking for further information about our company and would suggest you are way off the mark. We have no idea of the basis upon which you are making any of these statements. We don’t have any teenagers working at Pronto and our team is highly experienced with many successful campaigns and highly satisfied customers.

What you are stating seems to be sweeping generalisations not backed up with any relevant examples, and our suspicion is that this is just a fake review, especially given it is your very first and only review on Trustpilot.

As always, we are always keen to help genuine customers, so if you are able to provide us with more specific information, we are more than willing to look into this for you. We have previously asked for more information from you via Trustpilot but you did not reply within the timeframe, which only reinforces our belief that this is a malicious review with no foundation on reality.

Respuesta de Lead Pronto

19 mar 2024

We have flagged this review with Trustpilot as it is defamatory and offers no information or evidence to support the allegation. We have no record of this reviewer in our database and a request for further information from this person via Trustpilot has not been forthcoming.

It is concerning that ‘reviews’ like this, with no real basis in reality, can be added to a platform like Trustpilot (likely by a competitor trying to affect our business) and yet we are powerless to have them removed.

Respuesta de Lead Pronto

19 mar 2024

Please accept our much belated apologies for our customer service falling short on this occasion. The company has undergone rapid change and expansion and it would appear that your enquiry was overlooked (and we weren’t actively monitoring Trustpilot reviews at this time). If you need any further assistance, please don’t hesitate to get in contact.