Filter clogged every single time it…
Filter clogged every single time it rained.
Expensive product, but customer service does not reflect the price.
Non-responsive customer service.
Eventually had to remove them.
Overall, very frustrating experience.
Long story short:
Had them installed. Clogged after the first rain. Cleaned the gutters. Happened again. Happened 5 times.
Every time I called customer service I was told I would get a call back in 24-48 hours. Never received a call back.
Escalated the issue to the regional service manager who called me back after 10 days (on vacation and no one else contacted me).
An inspector came to inspect. Did not note any issues.
Had a second inspector show up about a month later. He said they were installed wrong. (I find this hard to believe as they were installed in 4 separate locations, the original installer and the first inspector did not indicate any issues. If they were installed incorrectly, why was this not detected the first two times, and in 4 separate locations?)
Note: The second inspector said they were installed at the wrong angle. This may be possible, but I fail to see how the installation angle was incorrect as there was no other way to install them - they fit flush on the gutter and go up to the shingles. Adjusting the angle would require lowering the gutters. Note: they also state that they “re-align the gutters if necessary”.
The installation itself was poor. There were holes drilled where screws missed. The corners allowed debris to fall into the gutter due to gaps.
Extremely expensive product for what it is. We did just a small area of the roof as a test (glad we did) and that alone was ~$2,400. The entire house was quoted at $10,925, and my outbuilding, another $7,249. They offered a discount if we did it “immediately” and that would have brought it down to $14,539.
The warranty says: “We give you a manufacture’s money-back, no clog, guarantee”. But, when you read the fine print, they are referring to YOUR gutters - NOT their product – “if [the product] allows the interior of your gutter to clog with debris…” My gutters didn't clog, the leaf filter did causing water run off every time. They should be clear and upfront with what is covered and what isn’t.
I have photos and videos of water pouring off the roof, over the filters (in 4 locations). I sent these to Leaf Filter, but the inspector that showed up said it was the first he's heard of it.
This took well over 3 months back and forth. After countless phone calls, inspections, and escalation, they refuse to refund the money unless they can adjust the incorrect installation. I wrote them a detailed letter explaining the issues which was escalated to "corporate". I heard nothing back until I reached back out to the service manager.
They stated that “we need the opportunity to service it before moving any future”. This is not unreasonable in normal circumstances, but the filters failed 5 times (with cleaning in between each rain) and the installer and first inspector did not note any issues. I would also have to wait until next winter to see if they fixed the issue, and if they failed again, I’d likely have to start all over.
Companies with good customer service put customers first, not their product.
These may very well work in some situations, but for our asphalt roof, they were a failure. Do your homework before you consider these - Caveat emptor.
Finally, as there was no resolution, I had to take the guards off to prevent damage to the house due to water running down the facia and soffits. Out $2,400. I'm just glad we didn't do the entire roof.
30 de junio de 2023
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