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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We purchase these masks in bulk for retail - our employees and clients absolutely love them. They're easy to sell and even easier to use. The results speak for themselves! On top of that, any time I h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

NICOLE made my experience great! I submitted an email describing an issue with the battery I received 5 months ago with my order. Nicole responded quickly and with very kind assistance. This experi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have had my Glotech mask for slightly less than a year. It's been an awesome asset in my beauty arsenal. Recently, the mask started to begin malfunctioning by not turning on properly and not staying... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had an issue with my battery pack not working with my face mask; I have both the mask and collar. I submitted a video via email as requested and they noticed that I was using the same batter back fo... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de productos de belleza

Escrito por la empresa

Innovators in LED therapy skincare | Female-owned & operated


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

99 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(99)

88 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Good product, great customer service

My first order was a preorder in 2023 so it took a little while to arrive but that was expected. The mask and collar that I purchased have worked very reliably and effectively. I recently loaned them to a friend and she misplaced one of the remotes. I reached out to this company via instagram and they responded within minutes with a link to replacement parts, and were incredibly helpful and went above and beyond.

4 de febrero de 2026
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Thank you! Let us know if it works!

Valorada con 5 estrellas sobre 5

I just bought the mask and collar duo…

I just bought the mask and collar duo and was confused by the charging directions. I finally sent a txt asking for help and they called me within the hour. Unbelievable! They helped me troubleshoot and it works great. Amazing service.

2 de febrero de 2026
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Thanks Teresa! Feel free to reach back out if you need to!

Valorada con 1 estrellas sobre 5

Terrible product and customer service

Terrible product and customer service , do not waste your money on this .

14 de enero de 2026
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Hi Jimmy,

I'd love to help you out here! Can you please email or text us your concern and we'll get back to you ASAP!

Email: hello@ledesthetics.com
Call or text us at: +1 855 910 6846

Nicole from CS

Valorada con 5 estrellas sobre 5

Great customer service

I have had my Red Light therapy mask for about a year and just started having some issues with it. I reached out to customer service to try to troubleshoot. They were quick to respond and provide a new battery as a solution. Although I don’t know if this fixes the problem, I am pleased with the response rate of customer service

2 de febrero de 2026
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Thank you Allison! If it doesn't fix your issue, please reach back out and we'll get that handled ASAP.

Email us at: hello@ledesthetics.com
Call or text us: 855 910 6846

Valorada con 5 estrellas sobre 5

Excellent Customer Service!

The mask I ordered had a minor manufacturing defect. I reached out to the team, who handled the issue promptly and without fuss. Thank you!

23 de enero de 2026
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Thank you Kyle!

Valorada con 5 estrellas sobre 5

Real Results - Great Product

I’ve tried a handful of LED devices over the years, but nothing compares to the LED Esthetics Mask Pro + Collar Bundle. The quality is on another level — it feels like actual professional-grade treatment at home.

Within just a couple of weeks, I noticed a huge difference: my skin looks brighter, more even, and so much calmer. The neck and chest collar is a game-changer I didn’t even know I needed. My tech neck lines look softer, and my skin overall just looks healthier and more lifted.

The mask is comfortable, lightweight, and the session timers make it super easy to stay consistent. I actually look forward to my nightly routine now.

If you’re debating it… just do it. This is worth every penny. My skin has never looked better!

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely unbelievably great company

Putting in a review for this company If you have any trouble with the website just call the company number start off with great company great products and not only that but I had somebody there answer the phone on a Sunday and hand make my order up for me and send it to me and then confirmed it with me on Sunday also so give these guys a shot I'm sure that you're going to be happy with their products I'll let you know if I have any problems when I get that but right now these guys get an a+ for just being there always ready to take care of their customers thank you very much

21 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor Battery Life

The mask is great but the battery doesn’t hold a charge for more than 1 or 2 uses. I wouldn’t recommend it.

19 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was having an issue with the shipment…

I was having an issue with the shipment of my device, and called the customer service line. turns out I had the apartment number wrong, and my neighbor had my shipment, but at LED someone actually answered the call, and helped me immediately by looking up the ticket number - and manually correcting it for my next shipment. It is rare to actually get a real live person on the line, and this person was very helpful and pleasant.

4 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was skeptical of an at home device at…

I was skeptical of an at home device at first, since I had only used red light therapy at a local med-spa. Boy, oh boy, was I pleasantly surprised! not only did it erase all of the red lines on my face (better than in-spa laser), but it also took away the fine lines on my upper lip, crows feet around my eyes - saving me thousands of dollars from the med-spa treatments. Highly recommend, love, love, love this product for both my face and chest. And it is so nice looking and easy to clean. Thank you. Highly recommend.

21 de marzo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

“I’m very disappointed with the Mask…



“I’m very disappointed with the Mask Lite I received yesterday. When I opened the box, I immediately noticed the instruction manual was tiny and hard to read. I was shocked that there was no QR code or online guide on how to charge it. For the price—$170 on sale, originally $330—you’d expect better.

The mask doesn’t come with a plug, only a battery, and it wasn’t clear how to use it. After figuring out how to charge it, I struggled to turn it on because the button is on top of the mask, and you have to hold it for 3 seconds. This is explained in the small manual, but it’s still hard to do when the mask is on your head.

When I finally got it to work, I used the red light for 10 minutes, then wanted to switch to the blue light for another 10 minutes—only to find it needed to be charged again. On top of that, there was no information about how the light might affect your eyes, and I couldn’t find any online guides to clarify this or explain the charging process.

What about older people who aren’t tech-savvy? For this price, it’s disappointing not to have clear instructions, better charging capabilities, or even a plug. I’m planning to return it and look for a better option.”

17 de diciembre de 2024
Opinión espontánea
Logotipo de LED Esthetics

Respuesta de LED Esthetics

Hi Ali,

Thank you for letting us know about your frustration with the unclear instructions and charging process.

We’ve gotten in touch with you personally and want to make this right for you—whether that means providing clearer guidance or assistance with the charging process.

Our support team is always ready to help!

Valorada con 5 estrellas sobre 5

GLOWING reviews only :)

I've been using the LED esthetics red and blue light mask daily, and I'm thrilled with the results. Not only have I noticed visible improvements in my skin—it's clearer, more even-toned, and just has a healthy glow—but the habit of wearing the mask every day has become a relaxing part of my routine. The red light therapy seems to enhance my skin's texture, while the blue light has been great for keeping any blemishes at bay. The mask itself is comfortable and easy to use, and I love that I can just put it on and relax while it works its magic. Highly recommend this for anyone looking to up their skincare game!

24 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I’m loving the led hat

I’m loving the led hat. Noticeable difference in my hair after a couple months. Thicker and fuller feeling. I’m thinking about Christmas gifts..

23 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing customer service

Nicole was able to replace a part for a device I have been using for over a year and I cannot tell you how happy and surprised I was with this news! Thank you so much!!

15 de agosto de 2024
Opinión espontánea

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