Legacy Pets Cremation Services Opiniones 162

Would like to say a massive thank you to the caring staff at Legacy pets.
Sadly our pet dog Alfie of 16 years passed away in the early hours of Christmas Eve 2023.
I contacted Legacy regarding cremation & they pulled all the stops out to have him cremated on Christmas eve & to have his ashes back home for Christmas.
Everything was done with care and reverence and we couldn't have asked for a better service anywhere else.

We lost our beloved boy Dexter suddenly within contacting Legacy they had arranged everything and collected our precious dog with kindness and compassion. Couldn't wish for a better send of. Thank you for everything..

I’m so glad that I knew of Legacy Pets! My darling Tia (cat) passed away yesterday and we dropped her off at the crematorium. The staff member who greeted us was kind and compassionate. Today, we’ve received her ashes in a small white urn and she’s coming home for Christmas.
Thank you Legacy Pets for your services, Tia meant the world to us and you’ve done her a wonderful service.
If you’re considering Legacy Pets, please do!

Lost my best friend of 14 years on Tuesday and after such an awful experience with the vets we decided to give legacy pets a ring, I couldn’t recommend them enough! Such lovely people and very supportive through the whole process, Thank you for making an utterly devastating time a little bit more bearable.

After losing our French Bulldog Sergio on Tuesday 5th December. I rang Legacy pets on Wednesday morning they were extremely considerate and sympathetic. We decided as a family what we wanted for Sergio , everything was well organised and they kept me updated at every step. We picked Sergio up on Saturday and Norma in the shop was so lovely caring and friendly. What a wonderful local business and I would recommend them to anyone who faces the heartbreak of losing their pet.

Our boy kitty had to be put to sleep on Saturday at the young age of 3. I can’t recommend Legacy Pets enough! They provided an incredibly patient and empathetic service and made this devastating time that little bit easier. Our boy was back home within 24 hours and was looked after with care. Cannot thank you enough for your kindness, it really does help. <3

From the first time contacting legacy pets when our family cat died very suddenly to picking up his ashes, they were full of empathy and the most patient and caring people. The love and attention they gave our boy and us as a family was second to none. Thank you for making an incredibly painful experience that little bit more bearable and allowing us to have special things to remember him by. Can’t recommend this company enough.

Many thanks to the Legacy Pets team for their care and service following the death of Missy (our black lab). We could easily have followed our vets lead and used their in-house service but Legacy Pets were recommended and handled everything with care and empathy, returning our pet’s ashes within 48 hours. If you’re considering this tough decision, please review their website.

We cannot thank the team at Legacy Pets for an utterly phenomenal service. From the moment I had to make that phone call that no owner want to make to having our boy Bru bought back home to us everyone has only showed us kindness and compassion. An extra special thank you to Claire and Justin who will always hold a special place in our hearts. They treated our beautiful boy with so much respect, dignity and care. The thought of having to say our final farewell to our precious boy on the floor of a vet office crippled us. Thankfully Legacy Pets was recommended to us and Bru was able to pass at home peacefully in his favourite spot. The attention to detail is incredible even to ensuring the fur clippings we received back contained all three colours of his coat. Thank you for making an utterly devastating time a little bit more bearable.

Mel and Andy xx

Legacy pets was fantastic from the very start. Our beloved dog had unfortunately deteriorated from illness and we couldn’t leave him suffering any longer. We rang Legacy pets on recommendation from our vets to do a home euthanasia and they did their absolute best to fit us in on the same day we rang. We left it with them and they got back to us pretty quickly to say they had managed to arrange a vet later that day.

The vet that came James was fantastic and very empathetic, he took time to stroke and chat to our boy before anything else happened. He talked us through everything he would be doing and exactly what we could expect to happen so that we weren’t shocked are alarmed in anyway. He was very caring with our boy throughout the whole process and made it easier for us. Once James had told us our boy was at peace he then told us to take as long as we needed with him before the van would take him away.

Once we were ready, we called the lovely man in the van to come in and collect our boy. He asked if we were sure we were ready and if we needed more time as he would happily wait as long as we needed. He came in and spoke to us and reassured us that our boy would be in good hands. He didn’t rush us and took things at our pace. He was very kind and calming in his manner and you could tell he cared about our feelings and our boy over anything else.

The staff on the phone have also been lovely and kind. I cannot praise this company enough and the service they provide is certainly worth every penny. Thank you!

Legacy Pets are absolutely top notch. Recently used them after the passing of my pet. At every stage I was treated with care, understanding and professionalism. The same care was given to my pet which I know all pet owners need during what is an upsetting time for us. Got my boy home now knowing he was treated with the ultimate respect and love during the process. Thank you so very much. Gareth

Me and my family couldn't thank the staff at Legacy Pets over the past 24 hours you have delivered us the best and efficient care as we said our goodnight to Benji. Claire the vet who came to our home was very understanding and reassuring during this difficult and emotional time. Benji was taken from us and brought back in just over 24 hours. Legacy Pets made this whole experience that little more comforting for us. Thank you to all at Legacy Pets Benji can now rest in his forever sleep. X

My baby girl went to sleep at home on Saturday by Jack the
vet surrounded by her family and I can't thank legacy enough for looking after her sean come to pick her up and told us to take are time to bring her out I got a phone call to say she was back at legacy and today Monday my girl has come back home I would definitely use them again and want to thank you all for looking after my girl pippin

I lost my boy 14 months ago, it is still very raw, yes the initial contact was good, everything was explained to me, ie dates and times, my boy was brought home the next day. The driver delivered my boy handed him over to me and asked, " how do you want to pay"!! You can imagine how distraught I was ,I walked away in tears holding the bag, my husband spoke to the driver, who then whipped out a card machine for my husband to pay. How incredibly insensitive this action was, asking grieving fur parents to 'pay' on the door step!. My Daughter did ring your company the following day, to express how unprofessional this individual behaved, and yes it fell on deaf ears. I understand that paying for services at this incredibly emotional time is hard, but whipping out a card machine on the door step is unacceptable. As I have stated previously, it has been 14 months since we lost our boy, and its only now I felt I could leave a review, still raw, still heartbroken, card machine on door step!!! A big NO

Our 17 year old Sprocker Spaniel Mollie had reached the end of her life. We chose Legacy Pets because we wanted to do the right thing for our baby to make sure she passed in the comfort of her home with peace and dignity.
I must say we could not have asked for anything more to lay Mollie to rest. The staff from Legacy Pets were brilliant including James the vet. Both me and my wife have been heart broken, however the kindness, empathy and attention to detail which Legacy Pets provided was reassuring to know that Mollie was in very good safe hands. The service was absolutely first class from start to finish. I would definitely recommend this company - very professional, efficient, acting with total integrity and care dealing with our requirements and above all looking after our Mollie for us.
Thank you so much Legacy Pets, we are are forever grateful for what you did for our Mollie.

When my Sootie passed away unexpectedly I was devastated and couldn't bear the idea of burial. I found Legacy Pets and had an appointment within 2 hours. When I took him in, I really felt that he was cared for by the lovely woman who received him into her care. I had time to say goodbye and tell her about him. Sootie had to stay with them for a few days because it was the weekend, but in that time he was cleaned and snuggled in a blanket in a bed- no clinical, cold boxes at Legacy. Losing an animal family member is always going to be heartbreaking, Legacy Pets made it just that little bit easier.

I lost my beautiful boy Percy 6 weeks ago and used legacy pets to help him on his journey. They was absolutely fantastic from start to finish , the initial phone call enquiring and the chap I spoke to was so empathetic and understanding then on the day Anna the lovely vet was so gentle and loving then the collection and return of of my boy was wonderful. Thank you for allowing me to help my boy pass the way I wanted and for your care and respect. There are not enough stars to give this company, thank you from the bottom of my heart

When we lost our furry best friend on Tuesday, we didnt know where to turn. Legacy pets were amazing and spoke calmly and were really supportive - even though i was a wreck on the phone.
We had initially booked the vet to come put Fly to sleep but turned out Fly had other ideas and was going to go on his own terms. So we phoned soon after to arrange collection. Mike turned up pretty quickly and sat down with us and spoke about what we would like them to do for Fly. Nothing was too big or small for Legacy. He rang to tell me when Fly had arrived safely into their care and he was still cuddled in his blanlet and on his bed - exactly how we left him.
The cremation team rang to tell me when it was Fly's turn and today ( 7th July) we picked him up.
We were informed every step of the way!

On collection we met Norma who made us feel at ease and also loved the picture we had chosen. We had our 10 year old with us, so it was nice to see he was involved when we picked up Fly.

I cant reccomend Legacy pets enough. Thank you for looking after our furry best friend 🐾💖

Our beloved Hamster passed away after being unwell for a few days, we were devastated and living in a flat were unsure of how we’d lay her to rest. We came across Legacy Pets Cremation Services and gave them a call the following morning at around 10:30am, we were able to drop off Biscuit at 12:30pm and we received a call at 9:45am the following morning advising she was ready to come home. All the staff we experienced were so lovely and empathetic, made us feel like our grief was valid and whilst our little fur baby was so tiny she was part of the family and they didn’t treat her as any less. When we collected her they explained how the cremation was done and how they treat her in those moments, we couldn’t be more grateful for how they made a hard time so much more bearable. Would highly recommend. Thank you

I can’t ask for a better vet when I had to have to say goodbye to my Akita Buster his back legs just went my own vet won’t come out, the vet was absolutely amazing who came to the house she didn’t rush us she talked us through everything the owner come to pick Buster up for cremation even then he talked us through everything it wasn’t rushed saying goodbye I got to say my goodbyes properly this was all very late at night he even rang me to tell me Buster got there safe, they were absolutely amazing I’m so glad we got to say goodbye to Buster with the amazing vet its heartbreaking as it is.