Legion Of Vapers Opiniones 

1381
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery was super quick and the product is exactly what I was looking for! I had an issue with a payment being taken twice and legion of vapers was super easy to contact and got back to me very quick... Ver más

Valorada con 5 estrellas sobre 5

Ordered from here for a new mod juice and some new drippers boxed really well sent out same day as ordered before 330 and vcame with dpd very quickly all products were perfect and really good very hap... Ver más

Valorada con 5 estrellas sobre 5

I purchased the San aio dna 80c kit in raw aliminium nice lookin aio comfortable in the hand, looks good and the shift tank is a really good vape using the. 15 vaperz cloud stock coils, overall I am e... Ver más

Valorada con 5 estrellas sobre 5

I've used LOV since around 2018. Rarely had an issue and any issues have usually been the fault of whatever delivery service I've used. The customer service team at LOV always go above and beyond... Ver más

Información sobre la empresa

  1. Tienda de vaporizadores
  2. también en la categoría
  3. Tienda de cigarrillos electrónicos

Escrito por la empresa

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,7

Todas las opiniones

(1381)

42 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent and trustworthy vape store

Bought loads of stuff from LOV and they are easily one of the very best vape stores around. Great prices, great products that cater for all types of vapers and they provide and excellent service too. My last order, the mod that arrived was defective and they were quick to sort this out for me and offer me replacement or refund. 5 stars every day of the week.

7 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Absolutely love Legions of Vapers,

Absolutely love Legions of Vapers,
Always packed so that the products are safe and always dispatched very quick if you order the right item of day, recently received my order and they kindly put an extra e-liquid in the packages to me and wrote on the invoice thank you with my name, always had great experience for my hem every time I order, I would highly recommend

7 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

The best vaping website I’ve ever used

The best vaping website I’ve ever used! I make a bulk order every month with these guys and honestly have no complaints whatsoever. Deliveries are super fast (I’m talking next day delivery, without purchasing next day delivery kind of fast) and my orders are perfect every single time. Had a few dodgy disposables in the past (not their fault) and spoke to customer service who then added free replacements to my next order! They chuck in goodies, like bags and tee’s which I think is super kind and makes me feel valued as a customer!

Will use them until I stop vaping (which is probably never) 😝

Thank you so much!

6 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First time using

First time using, legion of vapers . Website is really easy to use . Found what I wanted nice and easy and the delivery service was quick. I recommend this shop for good customer service 👌

20 de febrero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Blatantly Breaking The Law

I’ve used LoV quite a few times to buy my juice and been very happy with them until now.
I bought a Tesla Punk 2 in late October, which arrived very quickly, but in mid January it began developing faults which have become so much worse and are so frequent, the mod is now unusable. Actually I’m now wondering if I was sold a counterfeit product given how bad its become so quickly.
Their initial reaction was to divert me to the manufacturer.
What! Noooo!
Under Consumer Law, for the first 12 months of purchase (delivery in the case of items delivered to us) our contract is with the retailer from which we bought our goods not the manufacturer. So they should have repaired/replaced the item or failing those refunded me and dealt with Teslacigs with whom THEY have a contract.
On providing them with a link to the CL page, they blatantly LIED TO ME in an e-mail saying they’re exempt from it! Only perishable goods are exempt, so maybe the e-liquids are, but hardware is definitely not exempt. Additionally, no companies policies over ride those of the Law, so they can say, but our store policy is xyz but that means nothing, the law rules and protects us, the consumers!
I sent them the formal letter sent to me for this case from Consumer Advice, giving them the prescribed 14 days in which to refund me and amazingly they emailed saying they’ve ‘reflected’ on their position and I have to pay to return the item to them for testing and they’ll see what they’ll do from there!
Because Consumer Advice has intervened, they are fully aware they HAVE to fully refund me without my having to return their goods.
I’ve asked for a returns label at least 4 times and they’re telling me they can’t, but really mean won’t do that. Maybe because by not arranging the label themselves, a returned item can get mysteriously lost and never arrive to them, and as they didn't arrange or pay for the return, the loss is the customers!!!!!
They’re trying to scare, confuse and intimidate me into returning their goods by saying they’ll carry out their tests and are happy to deal with Consumer Advice and Trading Standards, whereas they know that they have only 1 course open to them now - to fully refund me and arrange to have their item collected if they want it back.
I don't trust them to return the mod! once they get it, i'll never hear from them again. As long as I have it, they have to deal with me and I know how its gonna turn out as do they!
Disregarding, therefore breaking the law, not complying with the instructions set to them by Consumer Law in a formal letter, blatantly lying to their customer, insisting a customer still follows their process and making a customer pay to return damaged faulty good knowing that is no longer an optional course to follow, delaying taking the correct course of action is not how a reputable honest trader should deal with matters.
They’re consumers too, would they accept Currys or Amazon telling them to deal with Apple, Samsung, HP etc if what they bought from them broke within 3 months! They would not, nor accept paying to return those items to the retailer, but this is what they are expecting myself and others to accept!
Noooooo!!!!
It’s a shame because they are the one vape store who stock my favourite e-juice, tank, coils and mods, and their delivery time is great too. But meh, i can do without them.
PS: having read the reviews here, it struck me that they seem to have a very large percentage of faulty vape kits customers have complained about in the last 3-6 months!!

26 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic customer experience

Highly recommend checking LegionOfVapers Facebook page guy called Martin he is a credit to the LOV he doesn't just offer sales or purchasing advice he goes above and beyond not just sales he has offered more advice on what best would suit me from vape mods to tanks because of his assistance i have gone from having no clue on rta tank to been able to purchase cut coils & cleaning them plus wicking rewicking been a fantastic support in helping me learn this new experience watched many YouTube videos but still struggled until he has given lots of his own time to assist LOV need to hold on to him no other company has any one like him much appreciated for everything you done.

21 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Ordered quite a few times from here now. Always quickly dispatched and delivered. Excellent service and very competitive price.

8 de febrero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

I forced to use an app I didnt want to use

I was not give an option to pay other with super pay. And now I am looking at a message saying we are unable to create your account right now. Our team is investigating and will notify you once you can access Super. Although I don't use you a lot I am a returning customer. But the app just put paid to that. The time and frustration in having to try and do something new and it does not work the 1st or 2nd or 3rd or 4th time. Is not something I want to repeat every time I visit your store. Before this Super App thing I would have given you 5stars all day long. My bank just confirmed that the payment was made. But I am not going to download that app again. And since I have no other option to make payment I am kind of sad I wont be purchasing from you again. As in the past I never had an issue. Yes I know its not your fault its the app. But I did not have a choice of how to pay. Once bitten twice shy.

10 de febrero de 2024
Opinión espontánea
Logotipo de Legion Of Vapers

Respuesta de Legion Of Vapers

Hi there

Thank you for taking the time to leave a review on Trustpilot. We are sorry to hear of your experience.

Please note that there are 4 options available at checkout to use for payment. These are as follows:

Viva Wallet- taking card payments
Super Payment- open source banking
Laybuy- credit facility
Klarna- credit facility

The above 4 options are shown at checkout and the consumer can use anyone of these options should they wish. We have recently tested this to ensure that the website is displaying correctly.

If these options are not being shown please do revert back to us at support@legionofvapers.com so that we can investigate further.

Once again, thank you for your time for leaving a review.

Valorada con 5 estrellas sobre 5

One of my favourite go to vape stores I…

One of my favourite go to vape stores I recently placed an order and the delivery was as quick as always but when I opened the package discovered I'd been sent the wrong items
So got in contact with customer service and next day I had my replacement
Worked out fine as instead of having the hassle of sending it back decided to to buy it instead
Customer service is second to none
Excellent as always
VERY HIGHLY RECOMMENDED

7 de febrero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best Vape Shop I have Used.

This was my 1st time using Legion of Vapers but they are definitely my 'go to' vape shop now, much better than another that Id used previously.
Good variety of stock at some very good prices, better than Amazon or eBay and even though it was a 48 hour courier I received my items the next day.
Good communication throughout and excellent service.
Top marks all around.

25 de enero de 2024
Valorada con 5 estrellas sobre 5

Amazing company never had any problems…

Amazing company never had any problems with making orders or delivery. You can even track the delivery my last few orders have been delivered in 24 hours to be fair and have a good choice of juice thanks for a great service LOV keep up the good work.
Ps
Some times you get freebies thanks

31 de enero de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

No Response

Received faulty mod, emailed them nearly a month ago with pics asking to return, and still no reply. Also beware of Super Payments when purchasing, as there is no protection at all from your bank while paying this way. Out of pocket and unhappy.

1 de enero de 2024
Opinión espontánea
Logotipo de Legion Of Vapers

Respuesta de Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

We are sorry to hear the experience you have had.

To clarify both Super Payments and ourselves have already responded to and asked for clarification of what the issue is. Unfortunately, you have chosen not to respond to both of requests made. We do require your evidence so that we can initiate the return/replacement process.

To respond to the claim around "protection"- Super Payments cannot execute a charge back when no evidence has been submitted.

Once again, we apologise for your experience.

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