After adding all the information required I was asked to complete my banking details. After I did that I was quickly sent to another page that stated 'Payment Please continue to our payment provider... Ver más
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Consulta las opiniones de los clientes
UPDATE: Policy was received into the spam folder. Good service, premium ok, cheaper than others, but still way too expensive. Of course it's the claim situation that's the important revie... Ver más
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Very pleased. I spoke to a very helpful young gentleman over the phone who explained everything very well , answered all my questions and sorted a problem that had occurred trying to get their insuran... Ver más
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I called direct to get a quote. Didn't have to wait long before call was answered. Tom the advisor was extremely helpful. He explained everything clearly. He did not rush through the information... Ver más
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Información sobre la empresa
Escrito por la empresa
Lifetime Pet Cover began in 2014, inspired by a personal experience when a cherished family pet became seriously ill, and the existing insurance didn’t provide the support that was needed. That experience sparked a commitment to create pet insurance that puts pets and their owners first. We believe in keeping things simple and focused on quality which is why we offer only Lifetime policies, designed to provide lasting protection, with five levels of cover to suit your needs. As a team of dedicated pet lovers, we’re committed to providing reliable service and insurance you can truly count on. Our goal is simple - to be here when you need us, protect your pet and give you peace of mind.
Información de contacto
The Old Dairy, Western Court, Bishops Sutton, SO24 0AA, Winchester, Reino Unido
- 02037500022
- hello@lifetimepetcover.co.uk
- lifetimepetcover.co.uk
Lifetime Cover for Cats & Dogs
4,5
Excelente
1 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 84% de las opiniones negativas
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Easy and straightforward to sort this…
Easy and straightforward to sort this policy. Cheaper than your competitors.
21 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Francis, thank you so much for your feedback :) We're really glad to hear you found the policy easy to set up and great value. Thank you for choosing us to protect your pet.
Easy but too many irrelevant questions.
21 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Colin, thanks so much for sharing your feedback. We’re really glad to hear the process was easy for you. We know the application includes quite a few questions but each one helps us make sure your policy is accurate and properly tailored to you and your pet’s needs. We appreciate you taking the time to complete everything and for choosing us to look after your pet’s cover.
Great price
Got the cover I wanted and easy to cover both my dogs in one simple step, it's also easy to upgrade their standard cover should you wish to do so for a small increase. I'm happy with the service this company provides and you also get a reminder for the coming years policy. It took a little over 5 minutes to complete the form and
I now have peace of mind for the next twelve months.
17 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Lynne, thank you so much for sharing your experience. We are really glad to hear you were able to get the cover you wanted for both of your dogs quickly and easily. It’s great to know the process felt straightforward, and that selecting the cover and managing your policy worked well for you too. We are delighted to hear you feel confident and have peace of mind for the year ahead. Thank you for choosing us to look after your pets, it really means a lot.
Easy to set up and covered our needs
13 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Charlie, thank you for your feedback! We are really glad to hear the policy was easy to set up and that it gives you the cover you were looking for. Thank you for choosing us :)
Very polite
14 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi David, thank you for your feedback! We are so pleased to hear you found our team polite :)
Great service
Just taken out a new policy over the phone. Customer assistant was extremely helpful and polite, will be bring my other dogs insurance over to LPC when it is up for renewal
13 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Paula, thank you for your lovely feedback! We’re so glad to hear your experience over the phone was helpful and pleasant. We look forward to welcoming your other dogs and we really appreciate you choosing us to protect your pets.
Good product Good fair price
Very quick and easy to get through any questions whilst setting up policies, a fair price for a change great to see
13 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi David, thank you for your feedback! We’re really glad to hear that setting up your policy was straightforward and that you felt the price was fair. We’re happy to have you with us and appreciate you choosing us to protect your pet.
The website was set out in an easy way…
The website was set out in an easy way to choose how much you could pay ect.
12 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Thank you for your feedback! We are really happy to hear you found the website clear and simple to use, especially when selecting the cover and price that suited you. Thank you for choosing us :)
Very quick and easy to set up and a…
Very quick and easy to set up and a very competitive price
11 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Marco, thanks so much for sharing your feedback! It’s great to hear the setup was nice and easy and that you were happy with the price. We really appreciate you choosing us to protect your pet.
Very quick and easy to contact when…
Very quick and easy to contact when using for a claim and always helpful
10 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Jade, thank you so much for your feedback. We are happy to hear that contacting us for a claim was quick and easy, and that our team was helpful throughout. We really appreciate you taking the time to share your experience.
Respuesta de Lifetime Pet Cover
Hi Glynn, thank you for your review - it is really great to hear you found our team helpful.
Haven't needed to use them yet in 2…
Haven't needed to use them yet in 2 years - thank the Lord ! Seem OK so far
18 de agosto de 2025
Respuesta de Lifetime Pet Cover
Hi Alan, thank you very much for your feedback :) We are so pleased to hear your pet has stayed happy and healthy and great to know you’ve been happy with your cover so far. We really appreciate you choosing us!
Simple to proceed
Simple to proceed. Very easy form to complete and Certificate of Insurance received within minutes.
7 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Thank you for your feedback! We are really pleased to hear you found the process simple and that you received your documents so quickly. We appreciate you choosing us :)
Respuesta de Lifetime Pet Cover
Thank you for your feedback! We’re so glad to hear you had a nice experience with our team :)
The renewal price was £40 more than was…
The renewal price was £40 more than was available on comparison websites for the same company and cover, I contacted them expecting them to honour the price to new customers however after some back and forth I had to cancel my policy and then create another, usually there are a team that are keen to retain customers, just seems odd and inconvenient.
4 de noviembre de 2025
Respuesta de Lifetime Pet Cover
Hi Beth, thank you for taking the time to share your feedback, we understand how this scenario can appear confusing.
Our prices are based on a range of risk factors - this helps keep our premiums fair and reflective of the true cost of providing comprehensive lifetime cover. You mentioned that the new policy was cheaper, this is because new policies come with several restrictions along with waiting periods before you can claim, that do not apply to renewing customers. By taking out a new policy, these restrictions apply to your policy again, which will reduce the cost, as there is less cover in the first policy year compared to a renewal - as our team would have explained when you spoke with them on the phone. Renewing your existing policy, on the other hand, allows your cover to continue seamlessly, meaning any signs or symptoms of a condition (whether diagnosed/treated, or not) that developed while insured with us, remain covered without any new exclusions or waiting times – which would not be the case on a new policy.
We’re really glad you chose to stay with us and thank you again for taking the time to explain your experience. We encourage feedback from our customers and always looking to improve what we do to give the best service we can.
Found the Internet bit difficult it set…
Found the Internet bit difficult it set up direct debit but not policy. Phoned up and spoke to Ben who was great and sorted it for me.
31 de octubre de 2025
Respuesta de Lifetime Pet Cover
Hi David, thanks for sharing your experience! We’re sorry to hear the online setup was a bit tricky but we’re really glad to hear Ben was able to step in and get everything sorted for you. We’ll be sure to pass your kind words along to him!
Really easy to do
31 de octubre de 2025
Respuesta de Lifetime Pet Cover
Hi Lisa, thanks for your feedback! We’re so pleased to hear you found the process easy - that’s great to know. We really appreciate you choosing us :)
Respuesta de Lifetime Pet Cover
Hi Mary, thank you very much for your feedback. We are pleased to hear you received a quick response when purchasing your policy. We really appreciate you choosing us to protect your pet :)
Very comprehensive cover
Very comprehensive cover, provided. The process of obtaining a quote was efficient and easy to use. I got the cover I wanted.
19 de octubre de 2025
Respuesta de Lifetime Pet Cover
Hi Melanie, thank you for your feedback! We are so glad to hear you found the quote process easy and that you were able to get the cover you wanted. Thank you for choosing us :)
Don't touch.
EDIT..
Having now seen the reply it still does
Not help me. I am stuck as after paying out a large amount of vet fees I now have to find another large amount in premiums to continue to pay for insurance for a pet I do not have. How that is not fraudulent I dont know? Other providers do not operate like this and to anyone looking to insure your pets...think twice. All they have done is make the whole process difficult and hide behind the small print within the policy. I have made a complaint and of course as its an internal proceedure, my complaint was not upheld. They even got the reason for my complaint wrong!! Useless company.
I have.had this insurance for 6 years. Always paid by monthly direct debit. Sadly I lost my cat and needed to make a claim. I was expecting the remainder of the policy to be cancelled but I have found out that I have to continue to keep the policy for the rest of the year plus they will not consider my claim until the premiums have been paid in full. Even though the claim is for more than the remaining premiums. So they are now forcing to to commit fraud by insuring something I do not have plus they will not deduct the remaining premiums out of the claim. Totally unprofessional.
21 de octubre de 2025
Opinión espontánea
Respuesta de Lifetime Pet Cover
Hi Sarah, we are so sorry to hear about the loss of your cat and understand how upsetting this must be.
We do understand your frustrations; however, both us and customers are bound by the terms and conditions of the policy and the contract of insurance. Under these terms, when a claim is successfully made, the premiums remain payable for the full policy year, even if the policy is cancelled due to the loss of a pet. As an alternative to paying the remaining premiums upfront, you can continue your monthly payments for the rest of the policy year. This isn’t a case of being asked to insure a pet you no longer have, but rather a way to maintain your original payment plan and spread the cost of the cover already provided. We understand how this can feel unfair at such a difficult time and are sincerely sorry for any additional upset this may have caused.
We would like to reassure you that we recognise this policy term hasn’t always provided the best experience for our customers. As a result, we have recently changed the underwriters of our product and under the new arrangements, any outstanding premiums can now be deducted directly from a claim in situations like this. We see this as an important improvement and regret that this option
wasn’t available under the terms of your existing policy.
If you’d like us to review your case in more detail, please contact our customer care team at hello@lifetimepetcover.co.uk or 020 3750 0022. We are here to support you, including helping you raise a formal complaint if you wish.
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