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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

Purchased the Yarita trench in a large in both colours as saw on an influencer and looked really stylish. Paid £3.99.postage for each as two separate orders but they sent them as one order ! Took ages... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lily studio has honestly become one of my favorite brands in the last two years. As someone who sews, I can say that the clothing are really well done, every item is neatly assembled together. The sty... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

DO NOT PURCHASE FROM HERE IT IS A SCAM! First, the product is of such bad quality that it would make Shein look high-end. Then, when I tried to return it immediately after receiving it, per their po... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have quite a few pieces from Lily Studio by now, and my love for the brand actually started with their outerwear, especially their coats. They have a beautiful selection of wool coats with very... Ver más

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Información sobre la empresa


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3,7

Medio

TrustScore: 3.5 sobre 5

27 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(27)

25 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Sorry

Sorry wrong feedback Lily

23 de septiembre de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Hi dear,

Thank you for letting us know. We only sell clothing and do not carry boots. Could you please confirm if the order was placed with another store? We hope they can help resolve this for you as soon as possible.

We would also appreciate it if you could leave an objective review. Thank you for your understanding.

Best,
Lisa

Valorada con 1 estrellas sobre 5

Wonder experience

No wrong website. I went to hair studio not cloth. Thank you

8 de septiembre de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Christy,

We’re so sorry that we couldn’t meet your expectations. We weren’t able to locate your order at the moment. Could you please provide your order number or reach out to our customer service team? We’ll do our best to help resolve this as soon as possible. Thank you for your understanding!

Best,
Lisa

Valorada con 5 estrellas sobre 5

I had a great experience with this…

I had a great experience with this company. I purchased four items; two cotton T-shirts didn’t fit as they run a little small, so decided I returned them. The refund was processed quickly. Customer service was excellent — very responsive and helpful. It exceeded my expectations. The quality of the clothing is very good! Will definitely buy more.

31 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super Cute and Stylish Clothing!

Great quality and cute clothes that I love! I do not like shopping for clothes and this brand made it so much better because there are so many styles that really suit me. Found some great sweaters that I wore to may Paris trip and they all performed great in the weather conditions and made me feel stylish too!

2 de febrero de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Dawn,

We’re so glad you had a great experience! Your kind words about our product team truly mean a lot to us. Feedback like yours motivates us to keep delivering the best possible service. We really appreciate your support and hope to see you again soon. Thank you for the five-star rating!

Valorada con 2 estrellas sobre 5

Cost of return is extortionate!

Purchased the Yarita trench in a large in both colours as saw on an influencer and looked really stylish. Paid £3.99.postage for each as two separate orders but they sent them as one order ! Took ages to despatch and arrive . Size large far too big.. Requested a return , cost of one return label £23+ , leaving a refund amount of £15??!!! Complete scam as they know this will discourage customers from returning items. Would never order again.

2 de abril de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Sonia,

Thank you for your message.

We understand your concerns regarding the return cost and would like to clarify the situation.

The Yarita Trench Coat you purchased was already offered at a 50% discount at the time of purchase. In addition, you applied a new customer discount and an influencer code, which made the final price even lower. As stated on the product page, items at this level of discount are marked as final sale and are not eligible for return or exchange.

Regarding the return shipping fee, this cost is not charged by us directly. It is set by the shipping carrier. The reason it appears higher than the original shipping fee is because the outbound shipping you paid (£7) was partially subsidized by us. Return shipping, however, is charged at the carrier’s standard rate without subsidy.

We sincerely apologize if this caused any confusion or frustration, and we truly appreciate your understanding. If there’s anything else we can assist you with, please don’t hesitate to let us know.

Valorada con 5 estrellas sobre 5

Every item I’ve purchased is great…

Every item I’ve purchased is great quality, soft luxury material for an affordable price. They have great customer service and so far I’ve had incredible experience

18 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Crystal,

We're thrilled to hear you found our great service and quality.Thank you for the 5-star rating and hope to see you again soon!

Valorada con 5 estrellas sobre 5

Adoro i loro vestiti

Adoro i loro vestiti! Sono bellissimi e di una qualità eccezionale! Acquisto spesso da loro e mi trovo davvero molto bene!

19 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Caro Mars,

siamo davvero felici di sapere che sei soddisfatto della qualità dei nostri capi. Grazie mille per la valutazione a 5 stelle,speriamo di rivederti presto!

Valorada con 5 estrellas sobre 5

Beautiful, elegant pieces with great quality

I had a great experience with Lily Studio. The quality of the pieces is excellent and everything fits true to the size guide, which made ordering very easy and reliable. I also absolutely love the aesthetic of the brand — the designs feel timeless, elegant, and very well made. You can really tell there’s attention to detail in the garments. I’m very happy with my purchase and would definitely recommend them!

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Allison,

We’re so glad you had a great experience! Your kind words about our product team truly mean a lot to us. Feedback like yours motivates us to keep delivering the best possible service. We really appreciate your support and hope to see you again soon. Thank you for the five-star rating!

Valorada con 5 estrellas sobre 5

I’ve ordered a few pieces from Lily…

I’ve ordered a few pieces from Lily Studio and I love the quality. The fabrics feel really nice and the clothes look just like the photos online. Everything I received fits well and feels well made. I’ve had a great experience so far and would definitely order from them again.

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Ivan,

Thank you for your five-star review! We’re so happy to hear that you’re satisfied with the clothing. We truly appreciate your positive feedback,it means a lot to us. We look forward to seeing you again!

Valorada con 5 estrellas sobre 5

So in love with this brand

So in love with this brand . The quality is very good and the stuf so gentile and respectfully.

10 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Mia,

Thank you for your positive feedback on both our clothing and customer service team. We truly appreciate your support and look forward to seeing you again. Thank you for the five-star rating!

Valorada con 5 estrellas sobre 5

The brand is so trendy

The brand is so trendy, and the quality of articles is really good! I love it !

16 de marzo de 2026
Opinión espontánea
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Respuesta de LILY STUDIO

Dear Sarah,

Thank you so much for your kind words to us,we look forward to seeing you again.Thanks for your positive feedback!

Valorada con 5 estrellas sobre 5

Lily studio has honestly become one of…

Lily studio has honestly become one of my favorite brands in the last two years. As someone who sews, I can say that the clothing are really well done, every item is neatly assembled together. The style is ideal for someone who is fashion forward, and also classic and elegant. Absolutely gorgeous wardrobe pieces 🤍

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Yana,

Thank you so much for your positive feedback,it truly means a lot to us. Your kind words motivate us to keep improving both our products and customer service. We really appreciate your continued support and your five-star rating. We look forward to seeing you again!

Valorada con 5 estrellas sobre 5

The quality of the clothes is amazing…

The quality of the clothes is very amazing, it’s giving luxury fabric and vibes.
I love this brand so much

9 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Hello dear,

We’re so happy you love the quality and those luxury vibe, It means a lot to us. Thanks so much for your support and love!

Valorada con 5 estrellas sobre 5

My review

I have quite a few pieces from Lily Studio by now, and my love for the brand actually started with their outerwear, especially their coats. They have a beautiful selection of wool coats with very elegant cuts, and the quality has always impressed me.

What I really like about Lily Studio is the variety of outerwear and the overall style of their pieces. Everything feels very wearable but still stylish and well made.

Over time I’ve collected several items from the brand, and they’ve become some of my favorite pieces in my wardrobe. Definitely a brand I enjoy coming back to ☺️

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Jekaterina,

Thank you so much for your thoughtful feedback! We’re truly honored to be part of your wardrobe and so happy to hear that our outerwear,especially our coat.It means a lot to us that you appreciate the quality, elegant cuts, and overall style of our pieces.

We’re so grateful for your continued support, and it makes us incredibly happy to know that our designs have become some of your favorites. We can’t wait to bring you more pieces to love in the future. Hope to see you again soon!

Valorada con 5 estrellas sobre 5

Style and quality combined

One of those brands that combines quality, style, and the perfect price. I love it 🤍

10 de febrero de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Nadia,

Thank you so much! We’re so happy to hear that you feel this way-combining quality, style, and great value is exactly what we strive for. Your support means the world to us!

Valorada con 5 estrellas sobre 5

Amazing clothes

I have a few pieces from Lily Studio and I honestly love every single one of them. The quality is amazing, the fabrics feel premium and everything fits beautifully on the body. Each piece drapes so nicely and looks incredibly elegant.

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Zuzanna,

Thank you so much for your kind words! We’re so happy to hear that you love every piece,especially the quality, premium feel of the fabrics, and the fit. It means a lot to us that you appreciate how our pieces drape and the elegance they bring. We’re so grateful to be part of your wardrobe.Hope to see you again soon!

Valorada con 5 estrellas sobre 5

I had a great experience with Lily…

I had a great experience with Lily Studio. The clothes are very elegant, stylish, and the quality is really good. Everything looks just like in the photos and the designs are beautiful. I would definitely recommend this brand to anyone looking for classy and well-made clothing.

16 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Mariana,

Thank you so much for your kind feedback! We’re thrilled to hear that you had a great experience with Lily Studio. It means a lot to us that you love the elegance, style, and quality of our pieces,and that everything met your expectations. We truly appreciate your recommendation and support, and we look forward to seeing you again!

Valorada con 5 estrellas sobre 5

Great experience with Lily Studio

I had a really good experience shopping with Lily Studio. The ordering process was simple and the website was easy to navigate. My order arrived well packaged and everything looked exactly like it did online. The quality was great and I’m very happy with my purchase. Customer service was also helpful and responsive when I had a small question about my order. Overall, a smooth and pleasant shopping experience. I would definitely consider ordering again.

5 de febrero de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Ani,

Thank you so much for your detailed and thoughtful feedback! We’re delighted to hear that you had such a smooth and pleasant shopping experience with Lily Studio. It means a lot to us that you found the ordering process easy, the packaging well done, and the quality met your expectations.

We’re also glad our customer service team could assist you,your kind words truly motivate us to keep improving. We really appreciate your support and look forward to having you shop with us again!

Valorada con 5 estrellas sobre 5

Love Lily Studio

Love Lily Studio ! I own many of their pieces and love them all so much! Their denim is also some of my absolute fav!

12 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Tracie,

We’re so happy you love our pieces.And we’re extra glad our denim made it to your fav, thank you so much for your 5-star rating!

Valorada con 5 estrellas sobre 5

I'm a royal customer for 10 years

I'm a royal customer for 10 years. I found in 2026 the natural materials take more percentage.

2 de marzo de 2026
Opinión espontánea
Logotipo de LILY STUDIO

Respuesta de LILY STUDIO

Dear Scarlett,

Thank you so much for your support,that means so much to us! We’re so happy you noticed the increased use of natural materials in our 2026 collection. We’ll keep working to make things even better. Hope to see you again soon!

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