I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fe... Ver más
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I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fe... Ver más
La empresa ha respondido
I recently bought two gorgeous gold necklaces on the Lilywho website. The quality, design and engraving are fantastic. Excellent customer service and the package arrived at my door within a few days o... Ver más
La empresa ha respondido
Extremely speedy & efficient service. Have bought jewellery here many times now, both for myself and as gifts. Customer service team are so helpful & lovely! Great quality products and lovely packagi... Ver más
La empresa ha respondido
Bought a necklace with my daughters name on it for Christmas last year. It is so gorgeous, she wears it anytime she’s going out. Have bought my other 2 daughters ones for this Christmas. They just... Ver más
La empresa ha respondido
Lilywho Eeveryday Luxury, Irish Jewellery Brand
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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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I reached out to this company through a private direct message on the Instagram & they blocked my account. I then wrote a review on their website & said how the necklace I bought for €250 literally fell apart after a few wears & they replied saying it’s a shame I didn’t contact them to resolve the issue. They are horrendous & the necklace I bought as a gift for my daughter kept loosing shape & bending around her neck due to the poor quality. They have been very abusive to deal with. Avoid at all costs

Respuesta de Lilywho
Great service, highly recommended. Super value too.
The jewellery is stunning and the staff were lovely. Definitely will buy again!
I bought a gold pearl necklace in February, started to wear it later that year, it broke, lilywho fixed it, it broke again , lilywho fixed it again and it broke the third time. I have asked for a replacement but they said no that I pulled it and that my chain isn’t under warranty if it gets broken. What is the point of buying chains if they break. They also said I have it a year, so does that mean they break when I have it 12 months. I looked up my consumer rights and I am entitled to a replacement if faulty. They said it’s not faulty.
The reason I’m not sending it back is because I have to pay postage again, total cost of postage from the beginning is 30 euro. And secondly when I rang about my rights, the customer protection said when an item was repaired twice already and broke again they should offer a replacement. I also asked a jewellery shop close to me and they said they would offer a replacement if broken 3 times .

Respuesta de Lilywho
The silver necklace I bought off lilywho was of amazing quality, It was exactly what I was looking for. Delivery was also speedy. I will be purchasing from here again.
I bought my daughter a St Christopher necklace for her birthday as she is going to Australia very soon. When it arrived it was in a beautiful presentation box and when I opened it, I was presented with absolute quality. Connick I am very pleased and will be buying other stuff from you in the future
So happy with our purchase from Lilywho. Excellent personable service, John really accommodated us with a super speedy delivery. Excellent service from start to finish. So impressed with the quality and craftsmanship of the ring. Highly recommend
Love the earrings I got, service was great.
I bought items as a gift and they arrived in under 24 hours. I was after receiving a message saying my package delivery wasn't fully paid but after contacting lilywho help I was informed it must have been a scam text. Really good service. Will give an extra star if quality is good as it is a wrapped gift and the quality is currently unknown to me.
Excellent service and quality every time I purchase from lilywho.
Bought a name necklace for my wife, quality is good, shipping and service is also outstanding.

Respuesta de Lilywho
I have purchased lots of jewellery from Lilywho be it for myself or as gifts, they have beautiful stuff and great quality.

Respuesta de Lilywho
Good customer service when I contacted, but better updates/communication would have been nicer without having to ask for it. I ordered a preorder item but it was only after I paid and contacted them that I found out how long the wait would be. I will still order from Lilywho again though.

Respuesta de Lilywho
Easy to order, beautiful pieces of jewellery, brilliant sale! Ordered on Wednesday and had my order Friday morning, fab customer service couldn’t say one bad thing about the company, highly recommend ORDER #45589

Respuesta de Lilywho
#45533
I received a beautiful 9c gold tooth necklace last week as a gift for my new Goddaughter. The necklace is beautiful, however I was disappointed in the box and the way it was presented considering the price of the necklace. I thought it could have been presented in a box a bit better than cardboard. That type of box is ok for plated jewellery but for the money I had spent I expected more. I didn't feel it matched the value of the item.

Respuesta de Lilywho
Have bought necklaces & a watch from Lilywho, very impressed. Delivery was very quick & I'm so happy with my purchases

Respuesta de Lilywho
I ordered a necklace for my sister with a handwritten engraving on it, absolutely beautiful and identical to the writing I sent in. Absolutely delighted with it. Delivery was also super quick.
ORDER #45476

Respuesta de Lilywho
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