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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I have had link for 4 years on three dogs. Paid full subscription with replacements. The app has never worked properly. I have received replacements as requested and sent units back. They created a ne... Ver más

Valorada con 1 estrellas sobre 5

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

We have been loyal LINK users for well over 7 years. The reason we have stayed loyal even when problems arose with the device was b/c customer service was top notch and always went above and beyond to... Ver más

Valorada con 1 estrellas sobre 5

The support team is great if you're looking to make new friends. However... for some reason I can not get a solid wifi connection thru Spectrum and as a result, the link-my-pet is absolutely useless.... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Sobre Link My Pet

Escrito por la empresa

Link Light

Link GPS Smart Tracker for Dogs

The ultimate device for dog lovers. LINK is the only dog tracker you’ll ever need with the fastest and most accurate GPS tracking and much more.

  • Location Tracking
  • Activity Monitoring
  • Temperature
  • Light
  • Records
TRY RISK FREE FOR 90 DAYS Link Classic and Sport Devices Link Cover Photo

Información de contacto

1,8

Malo

TrustScore: 2 sobre 5

196 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,8

Todas las opiniones

(196)

2 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Link is Great!!!

The people at Link are so kind and are very efficient at meeting my needs. I love my collar, and so does my dog. I especially enjoy the activity feature, as my dog has separation anxiety and I like to know that he is still active and playing when I am at work versus just sleeping and feeling depressed. I also enjoy the light and sound feature, my SO gets home very late sometimes and I often have to walk my dog Copper around the complex in the dark. I used to carry a flashlight around, but now my dogs collar can light the way. I also use the sound feature to make my dog stop licking or scratching his sore spots. I love LINK, and I feel so safe knowing that if my dog ever escaped, we could find him quickly.

7 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Seems there isn't much that isnt great…

Seems there isn't much that isnt great about the 2 collars I bought . The chime option is like having a training collar as well . They were barking at other dogs and hit the chime just to see what would happen and they stopped! Then I tried the tracking and it was very accurate but love how it uses my phone as a base station unlike whistle uses your wifi wich means you have to turn the device off when taking your dog out to the river or get hit with txt msg saying your dogs loose every few mins and where they are at . And also the device is very secure and stays on the collar and the sports edition i got covers the device with a a very attractive cover somes in pink wich I got for ellie and black and grey that I got for my lucky that keeps their teeth from making Mark's or holes on the device unlike my whistle gps constantly got damage and came off of the collar because of the poor rubberband gimmick that held it on which I had to keep buying all the time to get it back on the collar . Then I would have to find the device and I've had to replace ellies 2 times because of that poor design that they came up with to keep the collar on it. The device battery life last 2 days wich is enough but would love to see them eventually come up with love ger lasting battery life . But I was shocked when I had an issue and called and got very friendly support as well as gave me multiple things to try to fix the problem wich wasnt anything but me downloading the latest version of the app wich I saw they said to do when I went to the help section and troubleshooting as the first thing to try but didnt because I thought since I just downloaded the app yesterday I had it but nope that format night they came out with a upgrade so that was something I could ha e just done . The most amazing thing about their support is that nice lady called me the next day and asked how me and lucky and ellie were doing with the collars ..omg I've never had any company do that the whole 45 years I've ben on this planet . I cant thank link and her and her awsome coworkers for getting right on the issue and making me feel like they feel they ar othe people that will protect my coonhounds and help get them dogs back home right away and be safe they get it unlike whistle wich tried to.make me get the new version of their device wich ment more money because ellies device faild again for the 3rd time because of damage it got from falling off the collar because of the poor design they came up with to keep the device on the collar wich they admit . But said warranty is up damage is our poor design who cares about the 3 years I was with them constantly spending money . Link cared and shown they arent just a company they are family . Thank you link my dogs are safe

7 de noviembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great device

Great device! I love it for my doggo!

28 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We're so happy to have you as part of our Link Pack and we can't wait for you to see all that we have planned in the future!

Valorada con 3 estrellas sobre 5

Collar doesn’t live up to expectations

We haven’t been very impressed with the Link AKC collar. It will not allow us to modify our home base range, so every time our dog is in the farthest part of the yard, it says he’s left the property. It doesn’t hold a charge for up to 3 days, and the signal is weak for hiking and camping trips. The app will not allow us to take photos or add photos to our Adventures.

26 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We are sorry to hear the Link system is not meeting your expectations right now. Please contact our product support department at 866-303-1876 so that the team can discuss options to increase your home base zone and look into your battery and connection concerns. We look forward to hearing from you!

Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service! Every time I contact them, I am pretty quickly connected to a helpful, knowledgable representative. They are very quick at shipping also.

22 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you for the great review! Our product support department is always happy to help. We actually glanced into your account today and noticed a step that we can take with you to increase your battery life even more. One of our agents will be in touch today!

Valorada con 5 estrellas sobre 5

Boom Pow

Customer service is incredibly polite and fast. I ordered two of the same items and called and got an instant cancellation on my order. (thumbs up)

21 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We were happy to help! Let us know when you're ready to activate your Sports Link Plus and we can associate it with your account. You can reach our product support department at 866-303-1876 and any of our agents will be able to assist!

Valorada con 5 estrellas sobre 5

We have had good success with the Link…

We have had good success with the Link for our dog. Would like the battery life to be a little longer before requiring charging. Also some more choices in collars would be nice. Thank you

21 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We agree! Battery life is absolutely a priority of our development department as we continue our upgrades. We are also excited to be able to offer you some different options to personalize in the future. We'll keep you updated!

Valorada con 5 estrellas sobre 5

Service/Customer service has been…

Service/Customer service has been wonderful

21 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We will pass your compliments along to the customer service team. Our agents appreciate the opportunity to work with customers like you!

Valorada con 5 estrellas sobre 5

Could use additional tools and features…

Support and quality are best in class. Could use additional tools and features as well as integration with Smart Apps, IoT, and other Services.

19 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We love to hear that feedback Jared! We agree with the potential of the Link and other integrations. Just wait to see what we have planned for the future!

Valorada con 5 estrellas sobre 5

The costumer services is awesome

The costumer services is awesome. Any time I had an issue, it has been taken care of in a timely fashion.

19 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Our customer service department is always excited to hear from you and thanks you for being so responsive to the diagnostics process. You're a PAW-some customer!

Valorada con 4 estrellas sobre 5

I really like the link and the fact…

I really like the link and the fact that I can take her on vacation and it still works. The only reason I gave it 4 Stars is because lately it has not been tracking as well as before. It would also be nice if you could use the tone even when she is nearby.

18 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you for bringing the tracking concern to our attention. An update to address this issue was sent to your Link this weekend, so please reach back out to our customer service department if the problem continues, so that our tech department can properly analyze your Link system.

You should always be able to use the Light & Sound Features when your dog is reporting as Away from you and also when you are connected Together, so make sure Bluetooth is enabled and your permissions are turned On.

Valorada con 2 estrellas sobre 5

I wouldn't purchase this product again

I wouldn't purchase this product again. I have had nothing but issues with the Link gps unit. I have been sent 3 in 2 months and none of them work 100%. I was dealing with a CSR named Jodi. Even though I was frustrated she always did what she could to help and ALWAYS responded or emailed me back when she said she would. Thank you Jodi! Now I'm dealing with soneone named Nicole whom never gets back to me when she says she will. I have to chase her down with emails to get a response. Now she is blaming the Bluetooth on my phone for the application issue. Haha right. I'm probably just going to return everything and go with another company. I would have given 3 or maybe even 4 stars if Nicole would just get back to me when she says she will. But she doesn't. So 2 stars it is for poor customer service and a product that all of the promised features do not work.

18 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you for bringing this matter to our attention and we want to assure you that this concern has been addressed within the customer service department. We're happy to hear that Jodi was working so well with you and can make sure she reaches back out to address your concerns. We want you to feel confident in the product and the support that you are given!

Valorada con 5 estrellas sobre 5

Price sold me

Price sold me. Looked at several models. Can't wait to try it out

16 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We are so excited to welcome you and your big guy to our Link Pack! Our product support department looks forward to working with you to provide that extra layer of safety for your dog and give you the peace of mind you deserve.

Valorada con 1 estrellas sobre 5

Defective device, no customer service, save your $$

It doesn’t charge right, constantly dies. It says it has a full charge and moments later it will die. Too expensive to be garbage. Reached out to the company for help or exchange for a working device or refund, and months later, still haven’t heard back. So frustrating. Save your money, there are a million similar devices through reputable companies that actually have customer service.

13 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you for the review so that your battery issue could be brought to our attention. Our new product support department will be reaching out to you today so your concerns can be properly addressed!

Valorada con 5 estrellas sobre 5

Although Link AKC does not officially…

Although Link AKC does not officially support it, the Link AKC tracker worked on the Rogers and TELUS networks in British Columbia, Canada.

12 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We are so excited that you decided to take the Link along on your travels and we can't wait for the day when Link will be able to provide that extra layer of security with expanded international coverage!

Valorada con 5 estrellas sobre 5

I had a technical al problem with my…

I had a technical al problem with my collar and I got great personal help fixing it and was refunded the vcd amount of time my collar was down great service great company I love this collar I dont have to worry about where mnk y dog is ever

12 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you so much for your reply! We love hearing that you had such a great experience with our customer service department!

Valorada con 3 estrellas sobre 5

My gps isn’t always that accurate

My gps isn’t always that accurate. God forbid I ever lost my dog it would suck for it not to be accurate then. Also get a lot of updates but no explanation on what got updated. You should send emails with the updates explaining what you have improved.

11 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you so much for your response. We are always receptive of feedback when we receive it from our customers and are currently looking at improving our communication with you. We would also love the opportunity to troubleshoot your device to help with the location accuracy.

Valorada con 1 estrellas sobre 5

It never works/located when it’s…

It never works/located when it’s needed. Would not recommend it.

11 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

We are sorry to hear that you are having some issues with your device. We would love for our Customer Service department to have an opportunity to troubleshoot with you!

Valorada con 5 estrellas sobre 5

I love knowing if my buddy goes missing…

I love knowing if my buddy goes missing I can find him. If he is tied up outside at the campground I attach the lead to another collar just in case he slips out of the collar he will still have the link one on.
I totally recommend this product!

11 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Thank you so much for your feedback! We love providing peace of mind for you and your fur baby!

Valorada con 5 estrellas sobre 5

Service is fantastic their customer…

Service is fantastic their customer service is second to none. Link ALWAYS surpasses my expectations anytime I needed to contact them for anything. Highly recommended

11 de octubre de 2019
Opinión espontánea
Logotipo de Link My Pet

Respuesta de Link My Pet

Our product support department is always happy to work with you to ensurethe entire Link system is working to all of our expectations!

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