Lipoviausa Opiniones 53

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand how upsetting and stressful this situation must be, especially when every dollar counts.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we genuinely want to resolve this for you right away.

We sincerely apologize for the unauthorized charge and for not responding to your previous attempts to reach us. This is not acceptable and we take full responsibility for falling short.

Please reach out to us directly at support@lipoviausa.com with your order details and we will make your case our absolute highest priority, cancel any active subscription immediately and ensure a full refund is processed for the unauthorized charge without any further delays.

You deserve to have this resolved and we are committed to making it right for you.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you have had, we completely understand your frustration.

We want to clarify that our subscription is not automatically added to every order, it is an option that can be selected during the checkout process. We are truly sorry if this was not made clear enough at the time of purchase.

We also sincerely apologize that your emails went unanswered, this is absolutely not the level of service we pride ourselves on and we take full responsibility for falling short.

We have gone ahead and cancelled your subscription so no further charges will be made to your account. Please reach out to us at support@lipoviausa.com with your order details and we will ensure everything is fully resolved for you right away.

Again, we are truly sorry for the inconvenience and we hope to have the opportunity to make this right for you.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and we take your concerns very seriously.

We want to assure you that Lipovia is absolutely not a fraudulent company. We never charge customers without reason, and the additional charge on your account was most likely related to a subscription option that may have been selected during the checkout process. We sincerely apologize if this was not clear at the time of purchase.

We have cancelled any active subscription on your account immediately, so no further charges will be made.

We are sorry that this situation escalated to the point where you felt the need to contact your bank and the BBB. We would very much like the opportunity to resolve this directly for you. Please reach out to us at support@lipoviausa.com with your order details and we will address the unauthorized charge and find the best resolution for you without any further delays.

We hope to have the chance to restore your trust.

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you have had, we completely understand your frustration.

We have gone ahead and cancelled your subscription immediately, so no further charges or shipments will be made to your account. You have nothing to worry about!

We are truly sorry for the difficulty in reaching us, this is not the level of service we want to provide and we are actively working to improve our customer support channels.

If you have any further questions or concerns, please reach out to us at support@lipoviausa.com and our team will be happy to assist you personally.

Again, we sincerely apologize for the inconvenience.

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for following up, and we are deeply and sincerely sorry. You emailed us 8 times and received no response after we publicly asked you to reach out. There is no excuse for this and we take full responsibility.

We understand completely why you have lost all trust in us and why you feel the need to block future transactions with your bank. That is absolutely your right and we do not blame you.

We have cancelled your subscription immediately so no further charges will ever be made to your account.

We know at this point words may feel meaningless, but we genuinely want to make this right for you. Please send one final email to support@lipoviausa.com with the subject line "URGENT, 8 Emails, TrustPilot" and your order details, and we will personally ensure your case is treated as our absolute highest priority with a guaranteed response and resolution.

We are truly sorry for failing you so many times. You deserved better from us.

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for following up, and we are deeply sorry that our support team failed to respond after we asked you to reach out not once, but twice. We completely understand why you are frustrated and we take full responsibility for this unacceptable failure.

We want to be honest with you, you were right to expect a response and we let you down. This is not the standard we hold ourselves to and we are truly sorry.

We would like to make this right for you. Please send one final email to support@lipoviausa.com with your order details and the subject line "URGENT, TrustPilot Follow Up" and we will personally ensure your case is handled immediately and with the highest priority.

You deserve better and we are committed to making this right.

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a fraudulent company. We are a legitimate business and we take unauthorized transaction concerns very seriously. Any charges made to your account were related to a subscription option available during checkout, and we sincerely apologize if this was not made clear to you at the time of purchase.

We are also sorry for the difficulty in reaching us through all channels, this is completely unacceptable and not the level of service we want to provide to our customers.

We have cancelled any active subscription on your account immediately so no further charges will be made. Please reach out to us one more time at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details, and we will make your case our absolute highest priority and ensure a swift resolution.

We are truly sorry and we hope to have the opportunity to make this right for you.

Respuesta de Lipoviausa

Hace 2 horas

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, we completely understand your frustration.

The additional order you received was related to a subscription that was activated during the checkout process. We sincerely apologize if this was not made clear to you at the time of purchase, and we are sorry that your emails went unanswered, this is absolutely not acceptable.

We have cancelled your subscription immediately so no further shipments or charges will be made to your account.

Regarding your refund, we want to make this right for you before any further steps are needed. Please reach out to us at support@lipoviausa.com with the subject line "URGENT, TrustPilot" and your order details and our team will make your case a top priority and work toward the best resolution for you right away.

We hope to hear from you soon.

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we take unauthorized charge concerns very seriously. The subscription charges you are seeing were most likely activated during the checkout process, we sincerely apologize if this was not made clear to you.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are actively working to resolve them. In the meantime, our support team is fully available via email.

Please reach out to us directly at support@lipoviausa.com with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We look forward to resolving this for you right away.

Warm regards,

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to resolve this right away.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we are truly sorry that your cancellation request went unanswered and that you were unable to reach us by phone or chat. This is not the level of service we pride ourselves on and we take full responsibility for falling short.

We are actively working to improve our communication channels, and in the meantime our support team is available at support@lipoviausa.com. Please reach out to us there with your order details and we will cancel your subscription immediately and ensure no further charges are made to your account.

We hope to have the opportunity to resolve this for you before any further steps are needed.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we are truly sorry to hear you were not satisfied with the product.

We stand fully behind our 60-Day Money Back Guarantee and we want to make sure you are taken care of. Please reach out to us directly at support@lipoviausa.com with your order details and our team will guide you through the return and refund process right away.

We look forward to resolving this for you as quickly as possible.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address this immediately.

We want to assure you that Lipovia is a legitimate company and we take unauthorized order concerns very seriously. The additional order you received was most likely related to a subscription that was activated during the checkout process, and we are truly sorry if this was not made clear to you.

We are also deeply sorry that your calls and emails went unanswered, this is absolutely not the level of service we pride ourselves on and we take full responsibility for falling short.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case a top priority and ensure a swift resolution.

We look forward to hearing from you.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address your concerns directly.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee, which means you are entitled to a refund if you are not satisfied with the product.

Regarding your card being compromised, we want to be very clear that Lipovia does not store or have access to your full card details, and we are sorry to hear this happened. We strongly encourage you to contact your bank directly if you believe your card has been compromised.

We are truly sorry for the poor experience you had when calling our support line, and we apologize that this added to your concerns. Please reach out to us at support@lipoviausa.com with your order details and our team will process your refund in accordance with our money back guarantee, without any further delays.

We hope to have the opportunity to restore your trust in us.

Warm regards,

Respuesta de Lipoviausa

Publicada el 21 abr 2026

Hello,

Thank you for your feedback, and we are truly sorry for everything you have been through, we completely understand your frustration and anger.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee. You are absolutely entitled to a refund and we want to make this right for you immediately.

We sincerely apologize that your cancellation request was not processed and that charges continued to be made to your account. This should never have happened and we take full responsibility for this failure.

We are also sorry for the difficulty in reaching us by phone, we are aware of technical issues with our phone line and are working to resolve them as quickly as possible.

We would very much like the opportunity to resolve this for you directly before any further steps are taken. Please reach out to us at support@lipoviausa.com with your order details and our team will make your case our absolute highest priority, cancel your subscription immediately and process your refund without any further delays.

You deserve better and we are committed to making this right for you.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

21 abr 2026

Hello Deborah,

Thank you for reaching out, and we sincerely apologize for the unexpected charge on your account, we completely understand your frustration.

The charge you received was most likely related to a subscription that was activated during the checkout process. We are truly sorry if this was not made clear to you at the time of purchase.

We want to assure you that we have already cancelled your subscription, so no further charges will be made to your account.

Regarding your refund, we want to honor our 60-Day Money Back Guarantee and make this right for you. To process your refund, we kindly ask you to return the product to our facility. Once we receive the return tracking number and a photo of the post office receipt, we will process your refund right away.

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you for your feedback, and we are truly sorry to hear you feel this way.

We want to assure you that Lipovia is a legitimate company and we genuinely care about our customers' satisfaction. We stand fully behind our 60-Day Money Back Guarantee and we never want any customer to feel like they did not get the value they expected.

We would love the opportunity to understand your experience better and make things right for you. Please reach out to us at support@lipoviausa.com with your order details and our team will be happy to assist you personally.

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

21 abr 2026

Hello,

Thank you so much for the update, we are really glad to hear that your issue has been resolved!

We sincerely apologize again for any inconvenience you experienced along the way. Your satisfaction means everything to us and we truly appreciate your patience and understanding.

If you ever need anything in the future, please don't hesitate to reach out at support@lipoviausa.com. We are always here to help!

Warm regards,
Lipovia Customer Support Team

Respuesta de Lipoviausa

13 abr 2026

Hello,

Thank you for taking the time to share your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to assure you that we take this very seriously.

We are truly sorry for the confusion with your order and for the delay in your refund. This is absolutely not the experience we want for our customers, and we want to make this right for you as quickly as possible.

Please reach out to us directly at support@lipoviausa.com with your order details and proof of return, and our team will prioritize your case and ensure your refund is processed without any further delays.

We apologize again for the inconvenience and look forward to resolving this for you.

Respuesta de Lipoviausa

13 abr 2026

Hello,

Thank you for your feedback, and we sincerely apologize for the frustration this has caused.

We want to assure you that Lipovia is absolutely not a scam. The charge you received was likely from a subscription that was selected at checkout. We completely understand that this may not have been intentional, and we are truly sorry for the confusion.

Regarding the difficulty reaching us, we apologize for any technical issues you may have experienced. Our team is available and ready to assist you at support@lipoviausa.com. Please reach out to us there with your order details, and we will look into the charge immediately and make sure you are fully taken care of.

We look forward to resolving this for you as quickly as possible.