I had an appointment with Dr. Kolovou and did some urgent blood tests and was waiting eagerly for the results as I was in need for urgent answer following the consult. The admin office wouldn’t come... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Dr Ali Ghoz did an ACL reconstruction on our 17 year old son. The surgery went very well and all follow ups were kind and professional. We were very happy with this service and would highly recommend.... Ver más
La empresa ha respondido
The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed... Ver más
La empresa ha respondido
Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Información de contacto
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Reino Unido
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,5
Excelente
653 opiniones
Ha contestado el 76% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
We would like to thank Daniela for her…
We would like to thank Daniela for her help and support in choosing the right vitamins and minerals.
20 de julio de 2025
Respuesta de LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
"I want to extend my heartfelt thanks…
"I want to extend my heartfelt thanks to the staff at Lips Pharmacy for their exceptional service. They listened to my urgent needs with great attention and processed my prescription promptly. Their professionalism and care made all the difference during a stressful time. Truly commendable!"
15 de julio de 2025
Respuesta de LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for sharing your experience! We’re so pleased to know that your visit was a positive one. Your kind words mean a lot to us, and we wish you continued health and happiness
I recently underwent a hip replacement…
I recently underwent a hip replacement and was very pleased with the care I received. Mr Millington provided clear explanations at every stage of the process, which really helped me feel informed and confident. I especially appreciated the reassurance throughout—both before and after the procedure—which made a big difference in easing my anxiety. Overall, a very positive experience
9 de mayo de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
On behalf of LIPS Healthcare team and Mr Millington, thank you for your kind words! We are delighted to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
London Clinic - Dr Rather
Dr Rather really cared and made follow-up easy.
17 de mayo de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Dr Steven Millington
Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be all right. I would definitely go back to him if I have any other orthoepedic issue.
29 de abril de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward.
Excellent consultant and service with…
Excellent consultant and service with Dr Arsan and his team.
29 de abril de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Mr Arsan is an exemplar doctor
Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from time to time to give me a chance to absorb what he was saying and ask for clarification if needed. I wish all doctors took the time to explain things as clearly as he does. In the operating theatre he was very professional and reassuring but also friendly and informative. I am now healing from my surgery feeling confident that Mr Arsan has done a good job. I will update once the finger starts to heal.
28 de abril de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward.
I honestly believe I’ve got the best…
I honestly believe I’ve got the best Trauma & Orthopaedic Surgeon in the UK, having had life changing injuries in 2021 Dr Paul Culpan has been amazing and taken a lot of the stress away having and continuing to be under his guidance.
All future surgeries I will continue to work with Paul and his team if possible.
29 de abril de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being!
Respuesta de LIPS Healthcare
Thank you so much for your wonderful feedback! On behalf of LIPS Healthcare team, we’re thrilled to hear about your positive experience. Wishing you all the very best in your journey to better health!
Paul Culpan is very approachable and…
Paul Culpan is very approachable and his communication is clear and pleasant. The staff at LIPS are very responsive.
24 de marzo de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
We’re so glad to hear about your positive experience! On behalf of LIPS Healthcare team, thank you for your kind feedback. It’s always a pleasure to support our patients, and we wish you all the best.
Respuesta de LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Beyond incompetent customer service
To be clear, I found the doctors excellent.
The LIPS administration department are beyond incompetent.
They harassed me over six months over an ‘unpaid’ insurance excess which I repeatedly proved had been paid the day I received it.
They claimed after a ‘thorough investigation’ I still owed the money.
Between myself and BUPA we found out the LIPS administration department had allocated the money to a different doctor.
After having to do their work for them, they finally admitted their mistake.
Honestly, communicating with their customer service is like being imprisoned in a mental asylum.
Avoid.
10 de marzo de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience.
Matay Arsan is a fantastic clinician…
Matay Arsan is a fantastic clinician and made me feel very comfortable and well treated in his medical care and knowledge.
24 de enero de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
Daily visits coordination of…
Daily visits coordination of Medication and.updating recovery plans
23 de diciembre de 2024
Opinión espontánea
Respuesta de LIPS Healthcare
Thank you for your lovely feedback! On behalf of LIPS Healthcare team, we’re delighted to know that your experience was a positive one. Your kind words are truly appreciated, and we wish you the best moving forward
I had a great consultation with Mr…
I had a great consultation with Mr Matay Arsan. He was very knowledgeable about every question I asked him, and he gave me an excellent road map for recovery, something I have been able to find elsewhere.
20 de enero de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
My surgeon dr Matay Arsan is an amazing…
My surgeon dr Matay Arsan is an amazing professional. His expertise, experience and knowledge about wrist problems is incredible. He has a very nurturing approach and has been very reassuring, patient and always has time to answer all my questions . I have always felt well looked after by him and have been treated with respect and understanding . He had done two surgeries on my wrist. I have received an exceptional care from him on each occasions which I am super grateful for.
27 de noviembre de 2024
Opinión espontánea
Respuesta de LIPS Healthcare
On behalf of LIPS Healthcare team, thank you for your kind words! We are so happy to hear about your positive experience and are grateful for the opportunity to support you. Wishing you continued well-being
Poor communication and follow-on treatment
After a shoulder injury I went to see Mr Arsan for treatment. I initially had an MRI and he recommended a steroid injection and physio following the MRI result. It has been over a month and I still have not received this referral (I have chased on numerous occasions). I am still in pain and there does not seem to be any progress (or even concern) regarding the next steps of my treatment. Very frustrated by my experience.
15 de enero de 2025
Opinión espontánea
Respuesta de LIPS Healthcare
We sincerely apologise for the inconvenience caused. We take your feedback seriously and will investigate the issue. If you would like us to proceed with the investigation, please note that we cannot discuss any private medical details on this platform. You are welcome to send us a detailed email at complaints@lips.org.uk. Thank you for your understanding and patience."
Disorganised and late to the party at…
Disorganised and late to the party at raising any issues
14 de noviembre de 2024
Opinión espontánea
Respuesta de LIPS Healthcare
Dear Mark,
We’re sorry to hear about your experience and regret that we did not meet your expectations.
We’d like to understand more about the concerns you’ve raised. We’ve requested additional information from you to help us understand the issues you encountered and to investigate this matter thoroughly.
If you prefer, you can also reach out to us directly at complaints@lips.org.uk.
We are committed to improving our services and hope to have the opportunity to make things right.
Kind regards,
LIPS Healthcare Team
I would of given 5 * as Dr Imitiaz…
I would of given 5 * as Dr Imitiaz Ahmed was brilliant,
But when mistakes are made they don't seem to care .
And we had a lot of money taken by mistake they said.
Fair enough rectify it ASAP that money should of been put back sane day .
We had bills shopping can't be paid.
And yep they have taken the lot.
Not refunded the big chunk back to us . Been 4 days so far.
So be careful and talk to someone who knows numbers on a card machine disgusted with finance team they should of done a reverse payment then they just take what's the amount is. All in all not impressed with this company .
WE STILL DONT HAVE OUR MONEY 7 DAYS WITH WEEKENDS
We have bills going out soon and won't have enough .
You should pay us compensation for all the agro we have had . And borrowing money pure embarrassing not even enough for petrol.
19 de septiembre de 2024
Opinión espontánea
Respuesta de LIPS Healthcare
Dear Lucy,
I would like to offer my sincerest apologies for the inconvenience and frustration caused by the recent payment error. After looking into this matter, I can confirm that a mistake was indeed made on our part, and the accounts team processed a full refund, which has been returned to your account.
We completely understand how important it is to have access to your funds, especially for essential expenses like bills and shopping, and we deeply regret that this issue wasn’t resolved sooner.
While staff followed process and due diligence, please be assured that we are reviewing our internal processes to ensure refunds are processed promptly in future and will be making necessary improvements.
Thank you for your patience and understanding, and once again, we apologise for the trouble caused.
Dr Rather came every day even weekends…
Dr Rather came every day even weekends to assess my wife
2 de julio de 2024
Opinión espontánea
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.