Really good experience with Liquidline from start to finish. The team are easy to deal with, super helpful, and know their stuff. Everything was set up smoothly with no hassle, and the equipment its... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Alex our main Engineer is just TOP NOTCH. Always makes us at the dealership a priority. Fixes the problem and leaves us feeling reassured and most happy. Thank you from us over at BMW/MINI Salisbury
La empresa ha respondido
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
La empresa ha respondido
We have experienced had multi difficulties with liquid line and on going problems and no one seems to help fully however I called up to ask for help with my online portal and Lorraine Hilton was so wo... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de máquinas de café
- Proveedor de agua embotellada
- Establecimiento de café
- Máquina expendedora de café
- Mayorista de café
- Distribuidor de máquinas expendedoras automáticas
Escrito por la empresa
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Escrito por la empresa
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Información de contacto
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Reino Unido
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excelente
2 mil opiniones
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Quick response to our question
19 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Morning Alina, Thank you for your review! We’re pleased to hear that you received a quick response to your question. Providing helpful and timely support is very important to us, and we appreciate your feedback!
Ordered and paid for goods had one…
Ordered and paid for goods had one parcel delivered today missing two other items no one has told us they were going to be late or delivered separately
UPDATE parcel were separated and are now being delivered today. Company has got back to us quickly and are going to change the way things are done but we are new to them and are not use to the company the other company sent altogether will see what happens if we order again I have amended the stars to reflect that a problem happened and has been sorted
Further update just heard from APC they are to blame for the parcels going missing grateful for the call from them awaiting delivery today
15 de mayo de 2026
Respuesta de Liquidline
Good Morning Lynn, Thank you for your feedback, and we’re sorry to hear that part of your order was missing and that you weren’t informed about the separate delivery. We understand how frustrating this must be. Please allow us sometime to completely investigate the issue and one of the customer service team will contact you directly to discuss the findings with you.
Easy to navigate online ordering
Easy to navigate online ordering. Prompt delivery.
11 de mayo de 2026
Respuesta de Liquidline
Good Morning Carol, Thank you for your great review! We’re delighted to hear you found our online ordering easy to navigate and that your delivery arrived promptly. We really appreciate your support and look forward to serving you again soon!
Ross our engineer was amazing as…
Ross our engineer was amazing as always, liquid line are one of the best coffee company's around always there for help and support and resolve any matters asap. i would highly recommend to anyone
14 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Morning Rebecca, Thank you so much for your kind words and continued support! We’re delighted to hear Ross delivered another amazing service experience. At Liquidline, we always strive to provide fast, reliable support and it’s fantastic to know that’s being recognised. We truly appreciate your recommendation and look forward to continuing to support you and your team!
Excellent technical team
The technical team, always helps with resolving the issues with the coffee machines, by sharing videos and sending instructions.
18 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Morning Zari, Thank you for your kind feedback! We’re glad to hear that our technical team has been helpful in resolving issues with the coffee machines by providing videos and clear instructions. We always strive to offer quick and effective support, and your appreciation means a lot to us.
On this occasion the courier actually…
On this occasion the courier actually delivered to the correct Dept, so I'm very happy. As a company ordering is very easy and delivery is super quick which is much appreciated, well done!
13 de mayo de 2026
Respuesta de Liquidline
Good Morning Alison, Thank you for your lovely feedback! We’re so pleased to hear that your delivery arrived correctly and that you continue to find our ordering process easy and delivery service quick and reliable. Your comments are greatly appreciated and will be shared with the team. We look forward to serving you again soon!
Great Service
I needed stock and fast for the office, the order was placed early and it was delivered really fast , really pleased with the service received.
13 de mayo de 2026
Respuesta de Liquidline
Good Morning Lynsey, Thank you for your great review! We're really pleased to hear that your order arrived quickly and that you were happy with the service. We understand how important fast delivery is when stocking the office, so it’s great to know we could help. We appreciate your support and look forward to serving you again!
Customer Service
Easy to place our order on line - order arrived exactly when stated, arrived on time as stated, delivery driver was very helpful
Many thanks
Lorraine
Mercedes-Benz of Colchester
7 de mayo de 2026
Respuesta de Liquidline
Good Morning Lorraine, Thank you for your wonderful feedback. We’re delighted to hear that placing your order online was easy and that your delivery arrived exactly when expected. It’s also great to know our delivery driver was so helpful. We really appreciate your support and hope to serve you again soon!
I had trouble viewing all our sites on…
I had trouble viewing all our sites on the website - mentioned this when calling regarding an issue we had with a machine - Matthew called me and he resolved the issue within the hour of us speaking - can now see all the sites equipment and orders - thank you Matthew :-)
15 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Thank you for your lovely feedback!
We’re really pleased to hear that Matthew was able to resolve the issue so quickly for you and that you can now view all your sites, equipment, and orders without any problems. We’ll make sure your kind words are passed on to him.
We really appreciate you taking the time to share your experience and are glad we could help.
Respuesta de Liquidline
Thank you for your kind feedback!
We’re delighted to hear that Pam provided excellent service and was both patient and understanding. We’ll be sure to pass your comments on to her, she’ll be really pleased to hear this.
We appreciate you taking the time to leave a review and look forward to supporting you again in the future.
Excellent service
Excellent service always a next day delivery which is of great help to our organisation.
11 de mayo de 2026
Respuesta de Liquidline
Thank you for your great feedback!
We’re really pleased to hear that our next day delivery service has been helpful to your organisation and that you consistently receive excellent service. We truly appreciate your support and look forward to continuing to serve you.
Quick delivery great service
11 de mayo de 2026
Respuesta de Liquidline
Thank you for your kind feedback! We’re really pleased to hear you were happy with the quick delivery and great service. We appreciate you taking the time to leave a review and hope to see you again soon.
Taliska was very helpful and patient…
Taliska was very helpful and patient through out my query.
She responded quickly and followed up immediately and professionally
12 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Afternoon Clara, Thank you so much for your kind words! We’re delighted to hear that Taliska was able to assist you patiently and professionally throughout your query. Providing quick responses and excellent follow-up support is something we truly value, and we’ll be sure to pass your feedback on to her. We really appreciate you taking the time to share your experience!
Have dealt with Liquidline for several…
Have dealt with Liquidline for several years and always get a quick polite response.
4 de mayo de 2026
Respuesta de Liquidline
Good Morning Kathleen, Thank you for your kind review. We’re delighted to hear that you’ve had such a positive experience with Liquidline over the years. Providing quick, polite, and reliable service is something we pride ourselves on, and your feedback means a lot to the team. We look forward to continuing to support you in the future.
Happy customer now
Hi,
Thank you Steve Musk for resolving our queries to our satisfaction and ensuring we are now a happy customer.
12 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good afternoon Hash, Thank you for your kind feedback. We’re delighted to hear that Steve Musk was able to resolve your queries to your satisfaction and help turn your experience into a positive one. Your support means a great deal to us, and we’re pleased to have you as a happy customer.
5* customer service
I emailed in today with a concern with the order I received. I cannot fault the communication and how it was resolved. 5* for Laura Page dealing with my concern. Amazing customer service.
8 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Morning Zoe, Thank you so much for your kind words. We’re really pleased to hear that your concern was resolved quickly and that you were happy with the communication throughout.
We’ll be sure to pass your feedback on to Laura Page — she’ll be delighted to know her customer service made such a positive impression.
We truly appreciate you taking the time to leave a review and for giving us the opportunity to put things right.
I prefer this response
Pam was fantastic!
Pam was fantastic!. Whenever I have the pleasure of speaking to her she is always very friendly, knowledgeable, and incredibly efficient in resolving any issues I encounter. I know I'm in good hands when Pam picks up the phone, her service exceeds expectations!
8 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Morning Anouska, Thank you so much for your kind words! We’re delighted to hear about your positive experiences with Pam. She truly takes pride in providing friendly, knowledgeable, and efficient support, and it’s wonderful to know she consistently exceeds your expectations. We’ll be sure to share your feedback with her — it will mean a lot. Thank you again for taking the time to leave this review!
Web site is easy to use and the order…
Web site is easy to use and the order is received very promptly
29 de abril de 2026
Respuesta de Liquidline
Good Afternoon Catherine, Thank you for your lovely review! We’re so pleased to hear that you found our website easy to use and that your order arrived promptly. We really appreciate your support and look forward to serving you again soon!
Lorraine Hilton
Lorraine Hilton, Fantastic customer service.
Great to have a wonderful B2B relationship!
Lorraine was customer focused:
Knowlegdable:
Prompt:
Well spoken:
A first call resolution, with first class service!
Thank you
6 de mayo de 2026
Opinión espontánea
Respuesta de Liquidline
Good Afternoon Susan, Thank you for your fantastic feedback — it truly means a lot to us.
We’re delighted to hear that you had such a positive experience and that our team was able to provide knowledgeable, prompt, and customer-focused support. First-call resolution is always our goal, so it’s great to know we delivered first-class service for you.
We really value our B2B relationship and look forward to continuing to support you.
Thanks again for taking the time to share your experience.
Quick and easy to order and delivery…
Quick and easy to order and delivery was prompt.
27 de abril de 2026
Respuesta de Liquidline
Good Morning Lisa, Thank you for your kind review! We're glad to hear that you found the ordering process quick and easy, and that your delivery arrived promptly. We appreciate your support and look forward to serving you again soon!
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