Alin is nice, but takes your money and doesn't deliver
Alin is nice and seems to be genuinely wanting to deliver on their claims, but the reality for me was they delivered nothing of value. I paid them $1,000, expecting the AI-powered appointment-setting service they heavily promote on their website, but received nothing of value and wasted a lot of my time. I have made repeated requests for a refund which have been responded to with unfulfilled promises, deflection, blame and excuses.
Here's a breakdown of what they claim versus what they delivered:
All-in-One AI Setter: According to their website, List-AI offers an "All-in-One AI Setter" capable of handling outbound sales, lead generation, appointment setting, follow-ups, and more. Alin claimed on our first call that they had an over 4% appointment setting rate. According to their system, they have made approximately 200 dials from 11/16/24 to the date of this review 1/5/25, and charged me $1000. Their site claims, “Capable of 1M+ concurrent calls”. Alin keeps telling me that they have made more calls but has never sent said proof and none of the systems they provided indicate this at all….
Remember claim of over 4%: -From, the supposed 200 dials, I received two bogus “leads” which Alin agreed that these were bogus—one lead wasn’t on the property title and never had been, and the other claimed they were never contacted. Their claim of "Full Appointment Setting" and "Pre-vetting" is laughable. Their "bot" qualified leads based on nonsensical interactions. For example, (this is from the “notes” of a supposed call) the bot asked, "Is this Peter?" and the response was, "No, this is Daisy," which somehow counted as a qualified lead. It did get it right on one….- Question: "You still considering selling it, or has it been taken off your list?" Answer: "It is not my house. I sold it probably 25 years ago."
People needed to run the AI, Really?: They promote features like "Lightning-Fast Response Times" and "24/7/365 Availability," yet they shut down operations for a week to attend a convention and the whole company goes on holiday without notifying their customers. If this is an AI bot, why do people have to be there for it to make calls? My email/sms drip campaigns work on autopilot. Isn’t his the whole function of a service like this?
Wasted Time: I had multiple calls with Alin, discussing their internal company issues and hearing excuses about why they couldn’t deliver and supposedly helping train my bot, which it doesn’t seem they used. Instead of addressing my concerns, he deflected and wasted my time with irrelevant conversations about their team’s struggles and gave me a bunch of assurances on what they were going to do and never did
Repeated Refund Requests: Despite requesting my money back multiple times, I’ve been ignored. I was also charged AFTER requesting my money back the first time. They offered vague "credits" and "additional appointments," which they never put in writing and failed to deliver.
Poor Customer Service: Their customer service is disorganized and full of excuses. For a company that promises "Increased Productivity" and "Lightning-Fast Response Times," they were anything but. They constantly closed down without communicating, leaving me in the dark.
Unclear Business Location: It’s concerning that their company’s location is unclear, adding to the sketchiness of the operation.They may be in Quebec or London or possibly Florida. Site says Quebec, Billing is out of London, and their terms of service claim to be governed by the State of Florida.
Despite their claims, they failed to deliver anything they promised. I spent $1,000, wasted my time, and received nothing but frustration. If List-AI truly wants to deliver on their ambitious promises, they need to start by fulfilling their basic commitments to customers. Until then, I strongly advise avoiding this company at all costs.
5 de enero de 2025
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