Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Ver más
La empresa ha respondido
Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Ver más
La empresa ha respondido
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Información de contacto
Estados Unidos
- lloydsclinical.com
4,7
Excelente
970 opiniones
Ha contestado el 94% de las opiniones negativas
Suele responder en menos de 24 horas
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Respuesta de Lloyds Clinical
Dear Teri
Thank you for your feedback . We really appreciate you taking the time to leave a review.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call today regarding my new…
Received a call today regarding my new medication being set up for delivery, lady was lovely, very polite & professional. Everything was discussed thoroughly. Very happy with today's call.
7 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jade
Thank you for your lovely feedback. We’re delighted to hear the call was helpful and that everything was discussed clearly and professionally. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
The lady that I spoke to was very…
The lady that I spoke to was very helpful and informative.
7 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Coral
Thank you for your kind feedback, We’re really pleased to hear our colleague was helpful and informative.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was very professional and polite
Joe was very professional and polite. I have been having issues around getting my medication and having to chase it up. Joe has managed to arrange my medication in time for my next dose. Made all necessary arrangements and expIained times for delivery, etc. Felt very reassured. Thank you Joe.
7 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Shauna
Thank you for your thoughtful review. We’re really pleased Joe was able to resolve the issue, arrange your medication in time, and clearly explain the delivery details. It’s great to hear you felt reassured.
Kind regards
Patient Safety and Complaints Improvement Team
Good.call
Good.call, lots of info,.helpful, pleasant call handler, made all the arrnagements semless and easy to understand
6 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear JT
Thank you for your feedback. We’re glad you found the call helpful and informative, and that everything was arranged smoothly and made easy to understand. We really appreciate your kind comments.
Kind regards
Patient Safety and Complaints Improvement Team
I missed a call to re- book my delivery…
I missed a call to re- book my delivery day, for my next lot of medication.
Called back and spoke to Joe. He was very polite, very helpful. Spoke clearly.
I’m booked in now and all done with great ease.
6 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Hannah
Thank you for sharing your experience. We’re pleased Joe was polite, clear, and helpful in getting everything rebooked quickly and smoothly. We really appreciate your kind feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Always kind and helpful to me.
Always kind and helpful to me. I have been using this service for quite some time now and everyone is very pleasant and professional.
Definitely worth the 5 stars.
6 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Anne
Thank you so much for your 5‑star review! We’re really glad to hear you’ve consistently had kind, helpful, and professional experiences with our team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite staff,very patient and she…
Very polite staff,very patient and she made us aware of all our rights .Thank you for your services.
3 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Dalia
Thank you for your lovely review. We’re pleased to hear our colleague was polite, patient, and took the time to clearly explain everything.
Kind regards
Patient Safety and Complaints Improvement Team
Friendly but professional
Julie was friendly patient and professional. Good introduction and confirmed my details. Good explanation/ future plans and delivery dates
2 de abril de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Joan
Thank you for your kind feedback. We’re delighted to hear Julie provided a friendly, patient and professional experience, with clear explanations and next steps. We really appreciate you taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Julie
Julie, who called was very friendly and experienced with her knowledge and very helpful went through a lot of information with me but made me feel very reassured
Thank you
31 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Lesley
Thank you very much for taking the time to leave a review. We're delighted to hear about your experience with Julie from our dedicated Patient Services Team and are pleased you felt reassured about the service we will be providing to you. We're really grateful for your positive comments.
Kind regards
Patient Services and Complaints Improvement Team
Clear and helpful
Julie was very clear and helpful during the call and also called me back swiftly to answer a question I’d asked that she needed to speak to her manager about.
31 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Jane
Thank you so much for your kind review. We're delighted to hear your positive comments about Julie from our dedicated Patient Services Team who was able to assist you with your delivery query. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Got excellent advice well explained and…
Got excellent advice well explained and made sure that I understood everything 👍
31 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Michael
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services Team who clearly explained our service to you. We're really grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and made sure I understood…
Very helpful and made sure I understood process. Explained clearly.
27 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Bhav
Many thanks for leaving a review. We're really pleased to hear that our Patient Services Team clearly explained our service to you and we appreciate your positive comments.
Kind regards
Patient Safety and Complaints Improvement Team
Respuesta de Lloyds Clinical
Dear Patient
Thank you for your review. We're glad to hear you found us very helpful!
Kind regards
Patient Safety and Complaints Improvement Team
Very polite chap and very helpful
Very polite chap and very helpful
30 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Tony
Thank you for taking the time to leave a review. We are pleased to hear the team were very helpful.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds helpline
Julie was very helpful, friendly and very efficient.
Details were clear and easy to understand.
30 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Paul,
Thank you so much for your review. We're so pleased to hear that you had a positive experience with our helpline and that Julie was helpful, friendly, and efficient. It’s great to know that the information provided was clear and easy to understand. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Clear and easy experience
Very helpful and friendly person, Julie.
Nothing was a problem. Fully informed and ready to go with the new meds.
27 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Norma,
Thank you so much for your review. We're so pleased to hear that you had a clear and easy experience, and that Julie was helpful, friendly, and able to support you with everything you needed. It’s great to know you felt fully informed and ready to start your new medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and quick to get things…
Very helpful and quick to get things sorted out ,and always on time with deliveries!.
27 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Colin,
Thank you so much for your review. We're so pleased to hear that you found the service very helpful and that your requests were handled quickly. It’s great to know that your deliveries have consistently arrived on time as well. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Person who called insisted I take my…
Person who called insisted I take my injection once a month,I told him it's every 28 days but he said was wrong,this needs to be addressed, he was wrong and should not tell people differently, this is the first time it has happened.
27 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Linda,
Thank you for your review. We're sorry to hear about the confusion caused during your recent call. You are absolutely right to expect accurate information about your injection schedule, and we appreciate you bringing this to our attention.
We have requested further information from you so that we can look into this properly and address the issue with the appropriate team. Thank you for letting us know that this is the first time it has happened - your feedback helps us improve the service we provide.
Kind regards,
Patient Safety and Complaints Improvement Team
Feeling safe
Feeling safe
The operator was confident and professional
27 de marzo de 2026
Opinión espontánea
Respuesta de Lloyds Clinical
Dear Morris,
Thank you so much for your review. We're so pleased to hear that you felt safe and found the operator confident and professional during your interaction. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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